Operations Program Manager Jobs in Madison, WI (NOW HIRING)

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

Prader-Willi Homes, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees.

We are seeking a compassionate and motivated leader to join our team as an Assistant Program Manager. This vital role supports the daily operations of our residential programs and lead teams of Direct Support Professionals (DSPs) to ensure high-quality, person-centered care.

Whether you are an experienced manager or looking to grow into a leadership position, this is an opportunity to make a meaningful impact every day. This role combine hands-on care, staff development, and operational oversight within a structured, therapeutic, and empowering environment.

Resident Care & Support

• Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs).
• Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully.
• Participate in resident activities and outings to model support and encourage engagement.
• Monitor health and safety while ensuring all required documentation is accurate and timely.

Staff Leadership & Development

• Provide direct supervision, mentorship, and performance feedback to Direct Support Professionals.
• Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.
• Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed.

Operational Management

• Respond to call-ins, manage coverage, and ensure program ratios and safety are maintained.
• Maintain oversight of the physical environment, vehicles, and resident finances.
• Complete incident reports, goal tracking, daily logs, and other required documentation.

Communication & Collaboration

• Collaborate with the Program Manager and team members to meet resident and program needs.
• Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders.
• Attend ISP and medication review meetings, contributing meaningful input about resident progress.

Schedule

• Full-time (40+ hours per week) providing hands-on leadership and direction to both program staff and residents.
• Flexibility is required to meet the evolving needs of the residents and team, including participation in the on-call rotation.
• Weekends, evenings, and holidays may be required based on staffing or resident needs.
• Regular travel to community settings and off-site activities is expected.

At Prader-Willi Homes, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes:

Financial & Retirement Benefits

• 401(k) Retirement Plan with MyPath Financial Wellness Resources
• Employee Stock Ownership Plan (ESOP)
• On-demand Access to Earned Wages
• Student Loan Pay Down Assistance
• Tuition Reimbursement

Health & Wellness

• Medical, Prescription, Dental, and Vision Plans
• Flexible Spending Accounts (FSA)
• Life & Disability Insurance
• Voluntary Life Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance
• My Voyage Wellness Program

Work-Life Balance & Additional Perks

• Paid Time Off (PTO) Accrual
• Employee Assistance Program (EAP)
• Childcare Search Assistance
• Employee Discount Program via PerkSpot
• Pet Insurance Discount

We value our employees and are dedicated to providing meaningful benefits that enhance our owners lives.

Qualifications

Education & Experience

• Minimum of a high school diploma or GED. College degree in a human services field preferred.
• At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.
• At least one year of Leadership or supervisory experience.

Required Skills & Attributes

• Ability to maintain a calm and effective demeanor in emergency and stressful situations.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team to deliver high-quality care.
• Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.
• Ability to effectively implement approved physical intervention techniques.

Additional Requirements

• Must be at least 18 years old.
• Must possess a valid Driver's License and have an acceptable driving record.
• Willingness to work with residents in a variety of environments, including home, recreational, and community settings.

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.