Operations Manager Jobs in Manitoba (NOW HIRING)

The incumbent is responsible for ensuring that all transactional and customs-related issues are resolved for CN to maintain operational fluidity. The incumbent leads and coaches a team of unionized employees, including carrying out daily scheduling and troubleshooting. Furthermore, the incumbent ensures that all regulatory customs changes are properly planned for, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees process, procedures, and escalation for Holds and Overloads, and waybill.

       Carry out weekly scheduling for all unionized team members including assigning daily workload

       Communicate employee scheduling information to Payroll daily

       Troubleshoot unionized employee issues regularly

       Handle Step 1 grievances including carrying out investigations

       Coach and counsel unionized employees and carry out informal performance management

       Lead daily team meetings

       Train and onboard unionized employees

       Collaborate with Information and Technology (I&T) to ensure that all regulatory and compliance changes such as Transport Canada, the United States (U.S.) Department of Transport, Canada and U.S. customs are properly implemented across the organization

       Ensure processes, programming, and communication are in place prior to implementation enforcement of new regulations

       Oversee implementation of changes to customers and within CN via published bulletins and job aids

       Handle all U.S. and Canadian customs penalties, including investigating, disputing, submitting for payment, and providing follow-up coaching to appropriate CN departments

       Liaise with U.S. and Canadian customs officials on all border and in-land issues

       Participate in industry committees

       Receive requests from individuals across CN, including Senior Leaders, Account Manager for new procedures or processes

       Meet with appropriate individuals within and outside CN to gain a better understanding of new required procedures or processes

       Act as Subject Matter Expert to brainstorm and develop new procedures or processes

       Initiate efficiencies and establish best practices

       Ensure that new procedures or processes are implemented appropriately, including creating, drafting, communicating and monitoring accordingly

       Prioritize daily, weekly, and annual action items

       Establish and monitor workload and people measurements, including Key Performance Indicators

       Carry out staff and resources planning including training, qualification, and succession planning

       People Management - 30%

       Regulatory Requirements and Compliance - 30%

       Processes and Procedures - 20%

       Planning - 20%

The role operates under standard office working conditions, with a Monday to Friday workweek. This is a 100% on-site position requiring employees to work five days per week in the office. The role requires being available 24/7 to respond to operational issues and working a scheduled weekly on-call rotation. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires travel within North America.

 Customs Processes

        Minimum 3 years of experience in North American customs processes

o   Experience leading unionized employees

o   Experience in the rail transportation industry*

       Candidates with an equivalent combination of education, training, and experience will be considered

*Any requirement marked with (*) will be considered an asset (not mandatory)

       Bachelor's Degree in a related field

       Candidates with equivalent practical experience, education, or training will be considered

       We care about each other - Proactively improves safety and inclusion

       We strive for excellence - Seeks insights to drive change

       We succeed together - Actively supports team and adopts digital discipline

       We lead responsibly - Makes values-aligned decisions and owns mistakes

Leadership (Expected Proficiency Levels)

       Vision and strategic thinking - Focuses on shortterm team priorities

       Impactful and inclusive leadership - Encourages open dialogue and ensures all voices are heard

       Performance and value delivery - Optimizes team performance and ensures resource efficiency

       Empowerment and talent development - Encourages growth and supports initial decision-making

       Strategic communication and influence - Shares priorities and connects work to shortterm goals

       Managerial courage and decisiveness - Makes timely decisions and addresses performance gaps directly

       Financial acumen - Monitors team budgets and identifies cost-saving opportunities

       Autonomy - Works independently, seeks clarity

       Compliance - Guides team on compliance and risk measures

       Political acumen - Builds team relationships and navigates approvals strategically

       Interpersonal flexibility - Adapts communication to teammates' perspectives

       General Microsoft Suite computer skills, including MS Access

       Knowledge of Structured Query Language (SQL) and Database applications

       Knowledge of Canadian and U.S. transportation regulations

       Knowledge of dangerous goods and customs regulations

       Time management

       Knowledge of Service Reliability System (SRS)*

       SRS waybill and customs knowledge

       eBusiness and Web Based Training (WEB) application knowledge

       Knowledge of Electronic Data Interchange (EDI) message sets and WebMethods

*Any requirement marked with (*) will be considered an asset (not mandatory)