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Operations Head Jobs in Indiana (NOW HIRING)

ShipCalm

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Customer Head of Operations (Logistics/Warehousing)

Plainfield, IN · On-site

$20 - $25/hr

Summary As a Customer Head of Operations at ShipCalm, you will own the operational success of a portfolio of small to mid-sized brand partners. Reporting to the Director of Brand Operations, you will ...

Group1001

Senior Support Manager

Zionsville, IN

You'll be the leader who can sit with an L&A operations head, understand how policy administration and claims workflows actually drive the P&L, and translate that understanding into service decisions ...

Group 1001

Senior Support Manager

Zionsville, IN

You\'ll be the leader who can sit with an L&A operations head, understand how policy administration and claims workflows actually drive the P&L, and translate that understanding into service ...

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All JobsOperations Head JobsOperations Head Jobs in Indiana

Operations Head information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do operations head jobs pay per year?

As of Jun 27, 2026, the average yearly pay for operations head in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Head, and why are they important?

To thrive as an Operations Head, you need expertise in business operations, process optimization, and leadership, often supported by a degree in business administration or a related field. Familiarity with ERP systems, project management tools, and certifications such as Six Sigma or PMP are typically required. Exceptional problem-solving, strategic thinking, and communication skills help drive teams and foster cross-departmental collaboration. These skills are crucial for ensuring operational efficiency, achieving business goals, and navigating complex organizational challenges.

What job makes $10,000 a month without a degree?

An Operations Head typically earns a salary that can reach or exceed $10,000 per month, especially in large organizations or with extensive experience. Success in such roles depends on strong leadership, strategic planning, and industry knowledge, rather than formal degrees alone. Many high-level management positions reward performance and results over formal education credentials.

What is the job of a head of operations?

The head of operations is responsible for overseeing daily business activities, implementing strategies to improve efficiency, and managing teams across departments. They ensure that organizational goals are met by optimizing processes, controlling budgets, and coordinating with other senior leaders. Strong leadership, problem-solving skills, and experience with operational tools are essential for this role.

How much does a head of operations get paid?

The salary of a Head of Operations typically ranges from $80,000 to $200,000 annually, depending on the industry, company size, location, and experience. Senior roles may also include bonuses, stock options, and other benefits. Strong leadership, strategic planning, and operational skills are essential for this position.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite positions often have total compensation exceeding $500,000 annually, especially in large corporations. Additionally, specialized roles like successful entrepreneurs, top-tier investment bankers, and certain senior technology executives can also reach or surpass this income level, often through bonuses, stock options, or profit sharing.

What does an Operations Head do?

An Operations Head oversees the daily operations of a company or organization, ensuring that business processes run smoothly and efficiently. They are responsible for managing teams, streamlining workflows, and implementing policies that support organizational goals. Their role often includes budgeting, resource allocation, and performance monitoring to maximize productivity and profitability. Operations Heads also collaborate with other department leaders to drive strategic initiatives and improve overall business performance.

How does the Operations Head typically collaborate with other department leaders to achieve organizational goals?

As Operations Head, you will work closely with leaders from departments such as finance, HR, sales, and supply chain to align operational strategies with overall business objectives. Regular cross-functional meetings and strategic planning sessions are common, ensuring that operations support and enhance the goals of each department. Effective communication and problem-solving skills are essential, as you may need to resolve conflicts, optimize processes, and drive company-wide initiatives. This collaborative approach is key to creating streamlined workflows and achieving organizational success.

What is the difference between Operations Head vs Operations Manager?

AspectOperations HeadOperations Manager
ResponsibilitiesStrategic planning, overseeing multiple departments, setting long-term goalsImplementing daily operations, managing teams, ensuring process efficiency
Required CredentialsBachelor's/Master's in Business, MBA often preferredBachelor's in Business or related field, relevant certifications
Work EnvironmentExecutive-level, strategic focus, cross-departmentalOperational focus, team management, process improvement
Industry UsageCommon in large organizations, corporate settingsFound in organizations of all sizes, manufacturing, services

The Operations Head typically holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on daily operational activities and team management. Both roles require relevant business credentials, but the Operations Head's scope is broader and more strategic.

What are the most commonly searched types of Operations jobs in Indiana? The most popular types of Operations jobs in Indiana are:
Operations Head jobs near you
Customer Head of Operations (Logistics/Warehousing)

Customer Head of Operations (Logistics/Warehousing)

ShipCalm

Plainfield, IN • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Summary

As a Customer Head of Operations at ShipCalm, you will own the operational success of a portfolio of small to mid-sized brand partners. Reporting to the Director of Brand Operations, you will act as the internal advocate and performance lead for your accounts—driving execution across fulfillment, inventory, returns, integrations, and customer experience.


This is a hands-on, cross-functional role that requires operational problem-solving, strategic alignment, and strong communication. You will coordinate across internal teams—including Warehouse (3PL), Tech, Accounting, and Brand Operations—to ensure issues are resolved quickly, goals are clearly translated into execution plans, and clients are positioned for long-term success.


The ideal candidate is an operational generalist with experience in logistics or fulfillment, comfortable in both fast-paced execution and client-facing strategy. You’re detail-oriented, proactive, and confident navigating between internal stakeholders and external partners.


ShipCalm is a third-party operations partner (3PO) redefining outsourced logistics by embedding directly into brand operations—not just shipping boxes, but solving upstream and downstream challenges. Learn more about us at our website: www.shipcalm.com. 


Role Accountability & Functions

  • Own operational success and exceptional service for assigned brand accounts.
  • Act as primary internal and external escalation point.
  • Drive improvement in client KPIs (CalmScoreTM) supporting their growth.
  • Translate client goals into operational strategies and execution plans.
  • Lead recurring client meetings and reviews (L10s).
  • Guide newly onboarded clients and maintain/ update documentation and SOPs.
  • Collaborate cross- functionally and cross-departmentally to resolve operational breakdowns, manage exceptions, and align internal teams.


Essential Duties & Responsibilities

  • Lead client meetings and performance calls (L10s, daily check-ins, QBRs) to align on operational priorities and share updates.
  • Coordinate, manage, and resolve exceptions, errors, claims, tickets, and project escalations, coordinating cross-functional solutions.
  • Monitor and triage inbound communications (inboxes, Slack channels, CRM), ensuring timely responses and accurate routing.
  • Log, track, and escalate client issues through QuickCalmTM and RightCalmTM, maintaining clear records and follow-ups.
  • Complete operational tasks as needed, including order adjustments, returns entries, tagging, and special project coordination.
  • Prepare and deliver recurring client-facing reports and operational performance snapshots.
  • Translate client goals into executable operational plans, leveraging ShipCalm’s technology and service capabilities.
  • Document and maintain client-specific workflows, SOPs, and operational requirements; contribute to shared knowledge resources.
  • Support Account Support team members through knowledge sharing, coaching, and reinforcing best practices.
  • Assist in onboarding new accounts, including data gathering, system setup, and process training to ensure long-term fit.
  • Collaborate closely with Warehouse Ops, Tech, and other internal teams to close service gaps and support seamless execution.
  • Communicate proactively with clients on shipping errors, job/assembly orders, project updates, and operational changes.
  • Maintain strong working knowledge of ShipCalm systems, best practices, and service offerings to guide clients effectively.
  • Participate in internal team syncs, cadence meetings, and company initiatives; support continuous improvement efforts and shared housekeeping.


Key Performance Indicators (KPIs)

  • ≥90% CalmScoreTM health across portfolio
  • 100% on-time delivery of client review meetings (weekly/monthly/ quarterly).
  • >80% resolution rate on escalated tickets without further escalation.


Knowledge, Skills, and Abilities 

  • Experience: 4+ years in logistics, fulfillment, supply chain, or DTC operations/account management. Hands-on warehouse operations experience preferred.
  • Customer Management: Proven ability to manage external client relationships while coordinating internally across cross-functional teams.
  • Education: High school diploma or equivalent required; bachelor’s degree in supply chain, logistics, business, or related field preferred.
  • Analytical Thinking: Strong comfort with dashboards, KPIs, and operational reporting to inform decisions and drive improvements.
  • Communication: Clear, empathetic communicator across Slack, email, Zoom, and in-person. Able to simplify complexity, guide tough conversations, and align stakeholders.
  • Execution & Prioritization: Skilled in managing multiple accounts, timelines, and shifting priorities in fast-paced environments.
  • Operational & Technical Fluency: Familiarity with WMS/OMS systems, EDI, Shopify, ERP, and e-commerce tools. Proficient in Google Workspace, Slack, and project tools like ClickUp.
  • Leadership & Collaboration: Demonstrated success leading cross-functional initiatives or projects with measurable results.
  • Problem Solving: High attention to detail with a proactive mindset and strong ownership in resolving issues.


Physical, Mental, and Environmental Demands

  • Working in a seated or standing position up to and exceeding eight (8) hours per day.
  • Lifting and carrying up to 25 pounds.
  • Bending, leaning, kneeling, squatting, and/or twisting to grasp and move items.
  • Using a calculator, mouse, and keyboard and viewing computer screens.
  • Using a telephone or virtual telephone via PC. 
  • Using a web camera daily.


Schedule and Location

  • Schedule: This is a full-time position scheduled to work Monday-Friday from 8am to 4:30pm. Subject to change by business demands.
  • Location: This position is located at 8377 E Camby Road #194, Plainfield, IN 46168.
  • This position is not eligible for remote work.


Compensation 

  • HOURLY RATE | $20.00 to $25.00/hour, depending on experience.
  • Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time


ShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details https://www.e-verify.gov/.


Company Description

www.shipcalm.com