We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
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We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
Wichita, KS · On-site
$80 - $120/hr
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
Wichita, KS · On-site
$80 - $120/hr
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
$142K - $237K/yr
The Director of Operations provides overall direction, strategy, and planning for the division's manufacturing facilities. The Director of Operations, in partnership with the Plant Managers, will ...
Operations Director
$142K - $237K/yr
The Director of Operations provides overall direction, strategy, and planning for the division's manufacturing facilities. The Director of Operations, in partnership with the Plant Managers, will ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...
What You'll Do As Operations Director, you'll steer people, projects, and performance for a business unit--aligning resources to workload, elevating quality and client satisfaction, and partnering ...
What You'll Do As Operations Director, you'll steer people, projects, and performance for a business unit--aligning resources to workload, elevating quality and client satisfaction, and partnering ...
Regional Operations Director, Midwest
Kansas City, KS · On-site +1
Your Impact as a Regional Operations Director As a Regional Operations Director, you are a key leader responsible for the success and health of a diverse portfolio of veterinary hospitals. You will ...
Regional Operations Director, Midwest
Kansas City, KS · On-site +1
Your Impact as a Regional Operations Director As a Regional Operations Director, you are a key leader responsible for the success and health of a diverse portfolio of veterinary hospitals. You will ...
Operational Strategy & Efficiency: * Drive efficiencies by optimizing people, processes, and profitability through KPIs and Lean Construction practices. * Champion key initiatives, ensuring ...
Operational Strategy & Efficiency: * Drive efficiencies by optimizing people, processes, and profitability through KPIs and Lean Construction practices. * Champion key initiatives, ensuring ...
This role will be responsible for driving operational efficiencies, providing leadership and collaboration across teams, and overseeing key strategic initiatives to ensure the success of the ...
This role will be responsible for driving operational efficiencies, providing leadership and collaboration across teams, and overseeing key strategic initiatives to ensure the success of the ...
This role will be responsible for driving operational efficiencies, providing leadership and collaboration across teams, and overseeing key strategic initiatives to ensure the success of the ...
This role will be responsible for driving operational efficiencies, providing leadership and collaboration across teams, and overseeing key strategic initiatives to ensure the success of the ...
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Operations Director information
What does an operations director do?
An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.
What are the key skills and qualifications needed to thrive as an operations director, and why are they important?
To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
How does an operations director typically collaborate with other departments to drive organizational success?
An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.
What is the difference between Operations Director vs Operations Manager?
| Aspect | Operations Director | Operations Manager |
|---|---|---|
| Responsibilities | Oversees multiple departments, sets strategic goals, and manages overall operations | Manages daily operations within a specific department or area |
| Required Credentials | Bachelor’s degree, often MBA, extensive experience in operations | Bachelor’s degree, relevant experience in operations management |
| Work Environment | Executive-level, strategic planning, cross-departmental coordination | Team leadership, process management, operational oversight |
| Industry Usage | Common in large organizations and corporations | Found in organizations of all sizes, more operational focus |
The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.
Is operations a high paying job?
Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Kansas?
The most popular types of Operations jobs in Kansas are:
What job categories do people searching Operations Director jobs in Kansas look for?
The top searched job categories for Operations Director jobs in Kansas are:
What cities in Kansas are hiring for Operations Director jobs?
Cities in Kansas with the most Operations Director job openings:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.
We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
- Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
- Champion a culture of accountability, collaboration, and service excellence.
- Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
- Introduce and manage process improvements that boost productivity and elevate the customer experience.
- Build and maintain strong relationships with clients, stakeholders, and community partners.
- Manage quality assurance, productivity metrics, and workforce planning.
- Design and execute strategic sales initiatives aligned with company goals.
- Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
- Set and manage sales forecasts and performance objectives.
- Establish best practices to maintain market competitiveness.
- Develop strategies to ensure outstanding customer satisfaction across all interactions.
- Conduct market research and competitor benchmarking to guide operational decisions.
- Prepare performance reports and analyze sales trends to drive continuous improvement.
- Foster a high-performance, engaged, and motivated team environment.
- Oversee payroll accuracy and timely processing.
- Manage building operations, including maintenance and site security.
- Partner with corporate leadership to deliver strategic initiatives.
- Perform additional duties as required.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
- Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
- Strong commercial and financial acumen, including P&L management.
- Exceptional communication, decision-making, and problem-solving abilities.
- Skilled at navigating change and adapting strategies to drive growth and performance.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US