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Operations Director Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Operations Director

Wichita, KS

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...

MCI Careers

Operations Director

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...

MCI Careers

Operations Director

Wichita, KS · On-site

$80 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...

MCI Careers

Operations Director

Wichita, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...

MCI Careers

Operations Director

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you've run a hotel, managed multiple ...

Chick-fil-A

Director of Operations

Wichita, KS

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Operations at Chick-fil-A West Wichita Are you passionate about creating a culture of excellence, development, and service? Do you thrive in a fast-paced and dynamic environment where you ...

Chick-fil-A

Director of Operations

Wichita, KS

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Operations at Chick-fil-A West Wichita Are you passionate about creating a culture of excellence, development, and service? Do you thrive in a fast-paced and dynamic environment where you ...

Workstream

Director of Operations

Wichita, KS · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Operations at Chick-fil-A West Wichita Are you passionate about creating a culture of excellence, development, and service? Do you thrive in a fast-paced and dynamic environment where you ...

P B Hoidale Co Inc

Director of Operations

Wichita, KS · On-site

$110 - $170/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Operations is a pivotal role within the P B Hoidale Co. Inc., commissioned with overseeing, managing, and directing the operational aspects of our business. The successful candidate ...

Diversicare

Director of Clinical Operations

Haysville, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Director of Clinical Operations - Lead the Future of Senior Care to cover our Midwest Nursing Homes - Chanute, Council Grove, Haysville, Hutchinson, Larned, and Sedgwick, Kansas! Relocation ...

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All JobsOperations JobsOperations Director JobsOperations Director Jobs in Wichita, KS

Operations Director information

See Wichita, KS salary details

$30.4K

$96.3K

$160.6K

How much do operations director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for operations director in Wichita, KS is $96,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $121,200.00 per year, depending on experience, location, and employer.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Wichita, KS?

The most popular types of Operations jobs in Wichita, KS are:

What job categories do people searching Operations Director jobs in Wichita, KS look for?

The top searched job categories for Operations Director jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Operations Director jobs?

Cities near Wichita, KS with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Wichita, KS as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $96,331 per year, or $46.3 per hour.

Operations Director

MCI Careers

Wichita, KS

Full-time

Re-posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.

We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
  • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
  • Champion a culture of accountability, collaboration, and service excellence.
  • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
  • Introduce and manage process improvements that boost productivity and elevate the customer experience.
  • Build and maintain strong relationships with clients, stakeholders, and community partners.
  • Manage quality assurance, productivity metrics, and workforce planning.
  • Design and execute strategic sales initiatives aligned with company goals.
  • Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
  • Set and manage sales forecasts and performance objectives.
  • Establish best practices to maintain market competitiveness.
  • Develop strategies to ensure outstanding customer satisfaction across all interactions.
  • Conduct market research and competitor benchmarking to guide operational decisions.
  • Prepare performance reports and analyze sales trends to drive continuous improvement.
  • Foster a high-performance, engaged, and motivated team environment.
  • Oversee payroll accuracy and timely processing.
  • Manage building operations, including maintenance and site security.
  • Partner with corporate leadership to deliver strategic initiatives.
  • Perform additional duties as required.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
  • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
  • Strong commercial and financial acumen, including P&L management.
  • Exceptional communication, decision-making, and problem-solving abilities.
  • Skilled at navigating change and adapting strategies to drive growth and performance.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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