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Online Text Chat Support Jobs (NOW HIRING)

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Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

Be Seen First

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital touchpoint for customers seeking ...

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide ... Our approach to culture is to create an environment that encourages, supports and celebrates the ...

... support for client locations in multiple states * Respond in real-time to new online service appointment requests by contacting the customer by phone, text, chat, or email * Set appointments for ...

... support for client locations in multiple states * Respond in real-time to new online service appointment requests by contacting the customer by phone, text, chat, or email * Set appointments for ...

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Online Text Chat Support information

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$14

$26

$44

How much do online text chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for online text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Online Text Chat Support vs Customer Service Representative?

AspectOnline Text Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageTech, e-commerce, telecomRetail, banking, hospitality
Communication ModeText-based chatPhone, in-person, or email

Online Text Chat Support primarily involves assisting customers via live chat in a digital environment, focusing on written communication. Customer Service Representatives may handle various communication channels, including phone and in-person interactions. Both roles require strong communication skills, but Online Text Chat Support specializes in remote, text-based support within online platforms.

More about Online Text Chat Support jobs
What cities are hiring for Online Text Chat Support jobs? Cities with the most Online Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Online Text Chat Support jobs? States with the most job openings for Online Text Chat Support jobs include:
What job categories do people searching Online Text Chat Support jobs look for? The top searched job categories for Online Text Chat Support jobs are:
Infographic showing various Online Text Chat Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Online Customer Service Specialist

Bill Cole Automall of Bluefield

Bluefield, WV

$16 - $21.25/hr

Full-time

Re-posted 9 days ago


Job description

Job Description – Online Customer Service Specialist
Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.
Job Description:

  • Will handle all incoming internet, email, social media, text, chat and phone inquires
  • Will be available to respond to inquiries in a prompt, professional, well-spoken manner
  • Assist customers in appropriate vehicle selection
  • Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Will deliver inquiries/messages intended for other sales personnel and departments promptly
  • Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.


Skills / Requirements
 

  • Must have good verbal and written communication skills
  • Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
  • Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
  • Must be proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multi-task are required
  • Must be self-motivated and goal oriented
  • Must be able to hit sales quotas and closing percentages
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license