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Online Text Chat Support Jobs (NOW HIRING)

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

... chat and online banking for our valued members by handling all transactions accurately and ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

... chat and online banking for our valued members by handling all transactions accurately and ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

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Online Text Chat Support information

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$14

$26

$44

How much do online text chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Online Text Chat Support vs Customer Service Representative?

AspectOnline Text Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageTech, e-commerce, telecomRetail, banking, hospitality
Communication ModeText-based chatPhone, in-person, or email

Online Text Chat Support primarily involves assisting customers via live chat in a digital environment, focusing on written communication. Customer Service Representatives may handle various communication channels, including phone and in-person interactions. Both roles require strong communication skills, but Online Text Chat Support specializes in remote, text-based support within online platforms.

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What cities are hiring for Online Text Chat Support jobs?

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Online Text Chat Support jobs near you
Infographic showing various Online Text Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

TECHNICAL SUPPORT SPECIALIST

Ariston Group

Providence, RI • On-site

Full-time

Posted 26 days ago

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Location:

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