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Online Text Chat Support Jobs in Georgia (NOW HIRING)

Customer Support Representative

Alpharetta, GA

$15.50 - $21.25/hr

Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat ... support * Accurately document all interactions in our systems to maintain clear and organized ...

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations simultaneously - Strong problem-solving and decision-making ...

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Online Text Chat Support information

What is the difference between Online Text Chat Support vs Customer Service Representative?

AspectOnline Text Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageTech, e-commerce, telecomRetail, banking, hospitality
Communication ModeText-based chatPhone, in-person, or email

Online Text Chat Support primarily involves assisting customers via live chat in a digital environment, focusing on written communication. Customer Service Representatives may handle various communication channels, including phone and in-person interactions. Both roles require strong communication skills, but Online Text Chat Support specializes in remote, text-based support within online platforms.

What are the most commonly searched types of Text Chat Support jobs in Georgia?

The most popular types of Text Chat Support jobs in Georgia are:

What are popular job titles related to Online Text Chat Support jobs in Georgia?

For Online Text Chat Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Online Text Chat Support jobs in Georgia look for?

The top searched job categories for Online Text Chat Support jobs in Georgia are:

What cities in Georgia are hiring for Online Text Chat Support jobs?

Cities in Georgia with the most Online Text Chat Support job openings:

IT Technical Support / Chat Support in Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$21/hr

Contractor

Re-posted 8 days ago


Job description

Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
 
 
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