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Online Call Reviewer Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Reviews and monitors call queues and generates regular and ad-hoc reports * Monitors individual and ... All applicants must complete online application. Please visit to complete the process.

Area Temps

Call Center Representative

Cleveland, OH · On-site

$15/hr

A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer ... When you apply online, we'll review your work skills and location preferences within 24 hours.

Conejo Services

Call Center Manager

Thousand Oaks, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... email, online, in-person). * Lead and mentor a team of customer service managers and ... Ensure customer feedback/reviews are reviewed, responded to and resolved (if needed). * Develop and ...

New

Vanderbilt Mortgage and Finance, Inc.

Call Center Agent

Maryville, TN · Hybrid

$13 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... online VMF account, etc. * Inputs research requests, completesdocumentand email requests from ... Ensures compliance with all company, state, federal and CFPB guidelines through regular review and ...

Vanderbilt Mortgage And Finance

Call Center Agent

Maryville, TN · On-site

$13 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... online VMF account, etc. * Inputs research requests, completes document and email requests from ... Ensures compliance with all company, state, federal and CFPB guidelines through regular review and ...

Vanderbilt Mortgage and Finance, Inc.

Call Center Agent

Maryville, TN · On-site

$13 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... online VMF account, etc. * Inputs research requests, completes document and email requests from ... Ensures compliance with all company, state, federal and CFPB guidelines through regular review and ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled ... Review by: Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

Tel-Us Call Center

Be Seen First

Bilingual Call Center Representative (ENG/SPA) - Work is in our Office

Los Angeles, CA · On-site

$18 - $18.50/hr

  • Dental

  • Vision

  • Life

  • PTO

Compensation may increase upon completion of training and review of skill level attained. Company ... online order placement for various products, and general customer care. We are our customer's front ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled ... Review by: Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

Tel-Us Call Center

Be Seen First

Bilingual Call Center Representative (ENG/SPA) - Work is in our Office

Los Angeles, CA · On-site

$18 - $18.50/hr

  • Dental

  • Vision

  • Life

  • PTO

Compensation may increase upon completion of training and review of skill level attained. Company ... online order placement for various products, and general customer care. We are our customer's front ...

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Online Call Reviewer information

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$10

$29

$48

How much do online call reviewer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is an online call reviewer?

An Online Call Reviewer evaluates recorded phone calls for quality, accuracy, and compliance with company guidelines. They listen to conversations between customers and representatives, assessing factors like professionalism, adherence to scripts, and issue resolution. Their feedback helps improve customer service, agent performance, and overall communication strategies. This role is often remote and requires attention to detail, good analytical skills, and familiarity with evaluation criteria.

What does an online call reviewer do?

As an Online Call Reviewer, your day-to-day responsibilities typically involve listening to recorded customer calls, assessing them for adherence to company policies, quality standards, and compliance requirements. You’ll document your findings, provide constructive feedback to agents, and sometimes collaborate with supervisors or team leads to address recurring issues or identify training needs. Additionally, you may be required to generate reports on call quality trends and participate in calibration sessions to ensure consistent evaluation standards across the quality assurance team. This role is well-suited to individuals who are detail-oriented and enjoy working independently in a structured, results-driven environment.

What skills and qualifications are needed to thrive as an online call reviewer?

To thrive as an Online Call Reviewer, you need strong analytical listening skills, attention to detail, and a thorough understanding of quality assurance principles, often supported by prior experience in customer service or call centers. Familiarity with call recording and review software, CRM systems, and sometimes industry-specific compliance certifications are commonly required. Excellent communication, objectivity, and time-management skills will make you stand out in this role. These abilities are essential for consistently delivering accurate call evaluations that help improve service quality and ensure compliance with company standards.

More about Online Call Reviewer jobs
What cities are hiring for Online Call Reviewer jobs? Cities with the most Online Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Online Call Reviewer jobs? States with the most job openings for Online Call Reviewer jobs include:
What job categories do people searching Online Call Reviewer jobs look for? The top searched job categories for Online Call Reviewer jobs are:
Online Call Reviewer jobs near you
Infographic showing various Online Call Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.

Call Center Supervisor

Intelicare Direct

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.
  • Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment)
  • 401k plan with matching 4% contribution (after 6 months of employment)
  • Company paid LTD, Basic Employee Life Insurance and AD&D
  • Dog & child friendly environment
  • Paid Weekly
  • Smoke-free & Drug/Alcohol free work environment

Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
  • Responsible for an assigned team of Customer Service Agents and Team Lead(s).
  • Monitors productivity of customer service representatives
  • Reviews and monitors call queues and generates regular and ad-hoc reports
  • Monitors individual and team results against revenue and performance goals
  • Takes calls and acts as an escalation point for customer issues
  • Plans and conducts meetings, coordinates and supports other teams as needed
  • Performs disciplinary actions, attendance notifications, performance

Supervisory Responsibilities:
  • Oversees and coordinates the work activities of assigned team
  • Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
  • Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department

Qualifications (Knowledge, Skills and/or Abilities):
  • Knowledge of call center dynamics
  • Minimum of three (3) years of experience in a call center workforce department
  • High attention to detail
  • Strong organizational skills?Competencies:
  • The Call Center Supervisor will work independently, proactively while exercising sound judgement in a fast paced results driven environment that requires attention to detail. The ability to remain organized and flexible while multitasking and prioritizing is a requirement.
  • The Call Center Supervisor must have excellent communication skills and interpersonal skills to work effectively and collaboratively in a team environment.

Minimum Education and/or Experience:
Bachelor degree preferred, or a combination of post-secondary education and one year of supervisory experience. One to two years of supervisory experience.
  • Three years working in a call center environment with at least one year as a team lead.
  • One year of coaching or training staff.

Language Skills:
  • Strong verbal and written English communication skills.
  • Must have excellent communication and interpersonal skills
  • Excellent verbal and written skills.

Mathematical Skills:
As required to perform essential job duties and responsibilities.
How to Apply:
All applicants must complete online application. Please visit http://www.intelicaredirect.com/careers to complete the process.

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