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Online Call Reviewer Jobs (NOW HIRING)

Lancesoft - Viren

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Call Center Agent

Phoenix, AZ · On-site

$18 - $20/hr

Review customer accounts, verify information, and update records across multiple systems. * Educate ... available online resources, policies, procedures, and service options. * Process requests and ...

Hy-Vee, Inc.

Aisles Online Manager

Cedar Rapids, IA · On-site

... service to customers who call. * Ensures smooth operation of order fulfillment process ... Instructing, assigning, reviewing, and planning the work of others. * Maintaining standards ...

HyVee

Aisles Online Manager

Topeka, KS · On-site

... service to customers who call. * Ensures smooth operation of order fulfillment process ... Instructing, assigning, reviewing, and planning the work of others. * Maintaining standards ...

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Online Call Reviewer information

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$10

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How much do online call reviewer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for online call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is an Online Call Reviewer job?

An Online Call Reviewer evaluates recorded phone calls for quality, accuracy, and compliance with company guidelines. They listen to conversations between customers and representatives, assessing factors like professionalism, adherence to scripts, and issue resolution. Their feedback helps improve customer service, agent performance, and overall communication strategies. This role is often remote and requires attention to detail, good analytical skills, and familiarity with evaluation criteria.

What are the main tasks I would handle daily as an Online Call Reviewer?

As an Online Call Reviewer, your day-to-day responsibilities typically involve listening to recorded customer calls, assessing them for adherence to company policies, quality standards, and compliance requirements. You’ll document your findings, provide constructive feedback to agents, and sometimes collaborate with supervisors or team leads to address recurring issues or identify training needs. Additionally, you may be required to generate reports on call quality trends and participate in calibration sessions to ensure consistent evaluation standards across the quality assurance team. This role is well-suited to individuals who are detail-oriented and enjoy working independently in a structured, results-driven environment.

What are the key skills and qualifications needed to thrive in the Online Call Reviewer position, and why are they important?

To thrive as an Online Call Reviewer, you need strong analytical listening skills, attention to detail, and a thorough understanding of quality assurance principles, often supported by prior experience in customer service or call centers. Familiarity with call recording and review software, CRM systems, and sometimes industry-specific compliance certifications are commonly required. Excellent communication, objectivity, and time-management skills will make you stand out in this role. These abilities are essential for consistently delivering accurate call evaluations that help improve service quality and ensure compliance with company standards.

What cities are hiring for Online Call Reviewer jobs? Cities with the most Online Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Online Call Reviewer jobs? States with the most job openings for Online Call Reviewer jobs include:
Online Call Reviewer jobs near you
Infographic showing various Online Call Reviewer job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 79% Full Time, 17% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.
Multi-Store (Hourly Supervisor)-Salt Lake City International Airport

Multi-Store (Hourly Supervisor)-Salt Lake City International Airport

Paradies Lagardere

Salt Lake City, UT • On-site

$18.50/hr

Full-time

Medical, PTO

Posted 10 days ago

Paradies Lagardère rating

6.0

Company rating: 6.0 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

368th of 714 rated retailers

Job description

Great Reasons to Work with Us:
• Career Advancement Opportunities
• Fun Work Environment
• Medical Benefits (for full time positions)
• Company Paid Time Off
• Associate Recognition Programs
• Merchandise Discounts
• Free Parking
• Free Uniforms
• Equal Employment Opportunity
• Up to $18.50 per hour.
After applying on-line call the Hiring Manager 602-617-0098 or 385-489-4160
Position Description Summary:
Earn $18.50 per hour
Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.
Duties and Responsibilities:
  • Exceed First Class Service standards and behavior with every customer, business partners and peers
  • Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
  • Facilitate opening and closing procedures for all stores
  • Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Coordinate and monitor staffing levels to maximize sales and service potential
  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
  • Direct, coach, and train Associates in their daily job assignments
  • Represent and support the company by fostering strong business relationships within the airport community
  • Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications:
  • High school diploma or equivalency required / Bachelor's degree preferred
  • Ability to work various shifts in a 7/365 day team oriented environment
  • Excellent customer service skills and ability to communicate effectively using the English language
  • Strong interpersonal/organizational skills with ability to motivate others
  • Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
  • Proficiency required in reading, writing, mathematics, cash handling/ reporting
  • Computer literacy and working knowledge of MS Office preferred
  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
  • Standing for long periods of time and the ability to work in environments with varying temperatures
  • Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Paradies Lagardère employees say

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About Paradies Lagardère

Sourced by ZipRecruiter

The North American division of Lagardère Travel Retail. Paradies Lagardère brings 70 years of experience in pioneering trends, developing innovative shopping and dining options, and delivering engaging experiences for airport travelers across North America. With a retail and dining presence of 850 stores and 170 restaurants and bars in more than 100 airports, Paradies Lagardère is among the travel industry’s best in creating memorable and positive customer experiences for today’s travelers. Paradies Lagardère also provides superior design, and award-winning store and restaurant operations and management.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1960

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