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Online Call Reviewer Jobs (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Perform online banking maintenance to include password resets, lock/unlock user profile, adding and ... Review and analyze red flags to detect suspected fraud and unauthorized account access. * Execute ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

Perform online banking maintenance to include password resets, lock/unlock user profile, adding and ... Review and analyze red flags to detect suspected fraud and unauthorized account access. * Execute ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Demonstrate an understanding of the multiple ways customers' bank using online and mobile ... Responsible for reviewing incoming fax requests and forwarding them to the correct departments.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Provide technical support to customers to assist with online banking, mobile banking and opening of ... For further information, please review the Know Your Rights notice from the Department of Labor.

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Demonstrate an understanding of the multiple ways customers' bank using online and mobile ... Responsible for reviewing incoming fax requests and forwarding them to the correct departments.

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Demonstrate an understanding of the multiple ways customers' bank using online and mobile ... Responsible for reviewing incoming fax requests and forwarding them to the correct departments.

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Perform online banking maintenance to include password resets, lock/unlock user profile, adding and ... Review and analyze red flags to detect suspected fraud and unauthorized account access. * Execute ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Provide technical support to customers to assist with online banking, mobile banking and opening of ... For further information, please review the Know Your Rights notice from the Department of Labor.

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Perform online banking maintenance to include password resets, lock/unlock user profile, adding and ... Review and analyze red flags to detect suspected fraud and unauthorized account access. * Execute ...

Great Clips

Hair Stylist

Azle, TX · On-site

$20 - $28/hr

Apply online, call or stop by and take charge of your career now! 913 Boyd Rd, Azle Why you'll love ... Submit your application online, and a salon owner of your local Great Clips salon will review it ...

Great Clips, Inc

Hair Stylist Azle, Texas

Azle, TX · On-site

$20 - $28/hr

Apply online, call or stop by and take charge of your career now! 913 Boyd Rd, Azle Why you'll love ... Submit your application online, and a salon owner of your local Great Clips salon will review it ...

Doherty

Call Center Agent

Saint Augusta, MN · On-site

$17/hr

... online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal ... Rewards 4 You! | www.doherty.com/review As an equal-opportunity employer (EOE), Doherty Staffing ...

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Online Call Reviewer information

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$10

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How much do online call reviewer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is an online call reviewer?

An Online Call Reviewer evaluates recorded phone calls for quality, accuracy, and compliance with company guidelines. They listen to conversations between customers and representatives, assessing factors like professionalism, adherence to scripts, and issue resolution. Their feedback helps improve customer service, agent performance, and overall communication strategies. This role is often remote and requires attention to detail, good analytical skills, and familiarity with evaluation criteria.

What does an online call reviewer do?

As an Online Call Reviewer, your day-to-day responsibilities typically involve listening to recorded customer calls, assessing them for adherence to company policies, quality standards, and compliance requirements. You’ll document your findings, provide constructive feedback to agents, and sometimes collaborate with supervisors or team leads to address recurring issues or identify training needs. Additionally, you may be required to generate reports on call quality trends and participate in calibration sessions to ensure consistent evaluation standards across the quality assurance team. This role is well-suited to individuals who are detail-oriented and enjoy working independently in a structured, results-driven environment.

What skills and qualifications are needed to thrive as an online call reviewer?

To thrive as an Online Call Reviewer, you need strong analytical listening skills, attention to detail, and a thorough understanding of quality assurance principles, often supported by prior experience in customer service or call centers. Familiarity with call recording and review software, CRM systems, and sometimes industry-specific compliance certifications are commonly required. Excellent communication, objectivity, and time-management skills will make you stand out in this role. These abilities are essential for consistently delivering accurate call evaluations that help improve service quality and ensure compliance with company standards.

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Online Call Reviewer jobs near you
Infographic showing various Online Call Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.

Call Center Supervisor

NORTH JERSEY FEDERAL CREDIT UNION, INC.

Paterson, NJ • On-site

$54K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Description

North Jersey Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative solutions to our community. We are committed to fostering a positive and collaborative work environment where employees can thrive and make a real difference.

We are seeking a dynamic and experienced Call Center Lead to join our team. In this fast-paced environment, you will play a crucial role in ensuring the efficient and effective operation of our call center, delivering outstanding member service, and driving team performance. You will be responsible for leading, coaching, and developing a team of call center representatives, ensuring adherence to quality standards, and achieving key performance metrics.


Job Role / Responsibilities:

Team Leadership & Development:

  • Supervise, mentor, and motivate call center staff to achieve individual and team performance goals.
  • Provide ongoing coaching, feedback, and training on policies, procedures, products, and services.
  • Conduct regular team meetings and individual performance reviews.
  • Foster a positive and collaborative team environment.

Call Monitoring & Quality Assurance:

  • Monitor and evaluate call center performance through daily and weekly call monitoring.
  • Ensure adherence to quality assurance standards and identify areas for improvement.
  • Provide constructive feedback to representatives to enhance call quality and member satisfaction.

Performance Management & Reporting:

  • Monitor and analyze call center metrics (e.g., call volume, average handle time, first call resolution) to identify trends and areas for improvement.
  • Prepare and present regular reports on team performance and key metrics.
  • Ensure staff understands their metrics and is working towards achieving goals.

Member Service & Problem Resolution:

  • Provide exceptional member service by answering inquiries, resolving complex problems, and processing transactions via phone and email.
  • Act as a point of escalation for complex member issues and ensure timely resolution.
  • Collaborate with other departments to resolve member issues and provide seamless service.

Account Opening Oversight:

  • Oversee and assist with the online account opening process, ensuring accuracy and efficiency.
  • Provide support and guidance to members regarding online account applications.
  • Ensure all regulations are being followed regarding the account opening process.

Cross-Selling & Product Knowledge:

  • Promote and cross-sell credit union products and services to meet member needs and achieve sales targets.
  • Maintain a thorough understanding of all credit union products and services.

Policy & Procedure Compliance:

  • Ensure adherence to all credit union policies, procedures, and regulatory requirements.
  • Stay up-to-date on industry trends and best practices.

Qualifications

What you will need to have:

  • At least 2 years of experience in a call center environment with individual goals.
  • At least 2 years in a leadership role with team goals.
  • High school degree or GED required.

What would be great to have:

  • Experience with RingCentral phone system.
  • At least 1 year of experience working in a financial institution.
  • Spanish speaking.

Credit Union Benefits

  • Medical/RX
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Vacation Time
  • Sick/Personal Time
  • Paid Holidays
  • Referral and Incentive Bonus Program
  • 401(k) with Company Match
  • Employee Discounts
  • Credit Union Membership and Discounts
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Training

Schedule

  • Monday to Friday
  • Weekend availability
  • In-Person position, not remote