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Online Call Reviewer Jobs (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible ... Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Provide technical support to customers to assist with online banking, mobile banking and opening of ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled ... Review by: Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

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How much do online call reviewer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for online call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is an Online Call Reviewer job?

An Online Call Reviewer evaluates recorded phone calls for quality, accuracy, and compliance with company guidelines. They listen to conversations between customers and representatives, assessing factors like professionalism, adherence to scripts, and issue resolution. Their feedback helps improve customer service, agent performance, and overall communication strategies. This role is often remote and requires attention to detail, good analytical skills, and familiarity with evaluation criteria.

What are the main tasks I would handle daily as an Online Call Reviewer?

As an Online Call Reviewer, your day-to-day responsibilities typically involve listening to recorded customer calls, assessing them for adherence to company policies, quality standards, and compliance requirements. You’ll document your findings, provide constructive feedback to agents, and sometimes collaborate with supervisors or team leads to address recurring issues or identify training needs. Additionally, you may be required to generate reports on call quality trends and participate in calibration sessions to ensure consistent evaluation standards across the quality assurance team. This role is well-suited to individuals who are detail-oriented and enjoy working independently in a structured, results-driven environment.

What are the key skills and qualifications needed to thrive in the Online Call Reviewer position, and why are they important?

To thrive as an Online Call Reviewer, you need strong analytical listening skills, attention to detail, and a thorough understanding of quality assurance principles, often supported by prior experience in customer service or call centers. Familiarity with call recording and review software, CRM systems, and sometimes industry-specific compliance certifications are commonly required. Excellent communication, objectivity, and time-management skills will make you stand out in this role. These abilities are essential for consistently delivering accurate call evaluations that help improve service quality and ensure compliance with company standards.

More about Online Call Reviewer jobs
What cities are hiring for Online Call Reviewer jobs? Cities with the most Online Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Online Call Reviewer jobs? States with the most job openings for Online Call Reviewer jobs include:
What job categories do people searching Online Call Reviewer jobs look for? The top searched job categories for Online Call Reviewer jobs are:
Online Call Reviewer jobs near you
Infographic showing various Online Call Reviewer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.
PCC Call Center

PCC Call Center

Chicago ENT

Chicago, IL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

PATIENT CARE COORDINATOR - CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES
  • Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.
  • Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.
  • Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).
  • Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.
  • Monitor and complete tasks assigned to the "User, Scheduler" work queue.
  • Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.
  • Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.
  • Manage and respond to messages received through:
    • NotifyMD (after-hours and overflow call service)
    • PerfectServe (provider on-call communication)
    • Healow online scheduling
    • Zocdoc online scheduling
    • Glacial Media website inquiries
    • Department and staff voicemail boxes
    • Specific system names or vendors for managing correspondence are subject to change (add or remove)
  • Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.
  • Process inbound referrals to register patients referred to the practice.
  • Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.
  • Escalate clinical questions or urgent concerns to the appropriate department.
  • Other duties as individually assigned.

REQUIRED QUALIFICATIONS
  • High school diploma or equivalent required
  • Ability to work within an EMR database and navigate through a Windows environment required
  • Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS
  • 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
  • Bilingual in English and Spanish (speaking, writing, and comprehension)
  • Experience working in a Sleep or ENT Specialist Office

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.
All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.

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