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Onecloud Jobs (NOW HIRING)

Deloitte

Cloud FinOps Analyst

Tampa, FL · On-site

Responsibilities : • transforming requirements into a complete, detailed systems design document • contribute to the Deloitte Cloud Services (DCS) OneCloud platform and vision • contribute day ...

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Onecloud information

What are the main responsibilities of a OneCloud integration specialist on a typical day?

As a OneCloud integration specialist, your daily responsibilities often involve designing, building, and maintaining data automation workflows between various cloud and on-premises applications. You'll collaborate closely with business analysts and IT teams to understand integration requirements and troubleshoot data pipeline issues. Additionally, you may be tasked with monitoring job runs, optimizing performance, and updating documentation to ensure seamless operations. This role requires strong problem-solving skills and an ability to quickly adapt to new technologies and evolving business needs.

What is a Onecloud engineer and what do they do?

A Onecloud engineer is a professional who specializes in implementing, managing, and optimizing Onecloud—a cloud integration and automation platform often used to connect diverse applications and automate workflows. Their responsibilities include designing integration solutions, troubleshooting issues, and ensuring data flows smoothly between systems. They often work with enterprise software suites like Workday, Salesforce, and other SaaS platforms to streamline business processes. Onecloud engineers may also develop custom automation scripts and monitor system performance to ensure reliability and security.

What is the difference between Onecloud vs Cloud Engineer?

AspectOnecloudCloud Engineer
Required CredentialsCloud certifications (AWS, Azure, GCP), technical degreesSame as Onecloud: cloud certifications, technical degrees
Work EnvironmentData centers, cloud platforms, remote and on-siteCloud platforms, development environments, remote and on-site
Employer & Industry UsageCloud service providers, tech companies, enterprisesTech companies, consulting firms, startups
Common Search & ComparisonYesYes

Both Onecloud and Cloud Engineers require similar certifications and work in cloud environments, often within tech industries. While Onecloud may focus more on specific cloud platform services, Cloud Engineers have broader roles in designing, deploying, and managing cloud solutions. The roles are closely related, with overlapping skills and employer usage, making them common comparison points for job seekers in cloud computing.

What are the key skills and qualifications needed to thrive as a OneCloud Integration Specialist, and why are they important?

To thrive as a OneCloud Integration Specialist, you need expertise in cloud-based integration, data mapping, and workflow automation, usually supported by experience with enterprise integration platforms and a relevant technical degree. Familiarity with OneCloud’s platform, APIs, and common enterprise tools like Oracle, SAP, or Workday, as well as certifications in cloud technologies, is highly beneficial. Strong problem-solving, communication, and project management skills help you effectively collaborate with stakeholders and troubleshoot integration challenges. These abilities are crucial for ensuring seamless data connectivity and process automation across business systems.
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Onecloud jobs near you
Infographic showing various Onecloud job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, and 8% Remote job distribution.
Customer Care Implementation Specialist (I)

Customer Care Implementation Specialist (I)

OneCloud Corporation

Charlotte, NC

$15.25 - $20.25/hr

Other

Re-posted 4 days ago

Job description

Description

Job Summary: 

The Customer Care Implementation Specialist (I) is an entry-to-mid-level role serving as the frontline point of contact for OneCloud's small business clients. This position blends client onboarding and implementation with ongoing account support, proactive outreach, and basic sales activities. The ideal candidate is organized, self-motivated, and passionate about delivering exceptional customer experiences in a fast-paced UCaaS and telecom environment.


Duties/Responsibilities: 

Onboarding & Implementation

  • Coordinate all phases of client implementation - planning, scheduling, resource allocation, and equipment delivery.
  • Deliver customized product training to ensure effective client adoption and smooth onboarding experience.
  • Monitor project milestones, provide status updates, and maintain accurate project documentation.

Customer Care & Support

  • Serve as the first point of contact for inbound client calls; resolve inquiries or route to the appropriate team.
  • Answer general billing questions and guide clients through online billing portals.
  • Document all interactions in the CRM and meet performance metrics for satisfaction and first-call resolution.

Account Management & Sales Support

  • Manage an assigned portfolio of small business accounts with proactive outreach and day-to-day support.
  • Monitor account health indicators and flag churn risks to leadership.
  • Identify upsell and cross-sell opportunities; prepare accurate quotes and process approved sales orders.

Requirements

Qualifications

  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) and CRM platforms (Salesforce, HubSpot, or equivalent).
  • Experience in customer service, account management, or a client-facing telecom, SaaS, or call center role.
  • Basic understanding of UCaaS and general telecom terminology a plus.
  • Fluent in English, written and spoken.

Education

  • Bachelor's degree in a related field; or two (2) years of progressive experience in lieu of each year of education.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Willing and able to travel to client locations; must be 21+ with a valid driver's license and good driving record.

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