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On Call Supervisor Jobs in Virginia (NOW HIRING)

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On Call Supervisor information

What is the difference between On Call Supervisor vs On Call Technician?

AspectOn Call SupervisorOn Call Technician
CredentialsTypically requires supervisory or management experience, sometimes certifications in safety or industry-specific trainingUsually requires technical certifications or relevant trade licenses
Work EnvironmentOversees teams, manages operations, and responds to emergencies or issuesPerforms hands-on technical tasks, responds to service calls, and repairs equipment
Employer & Industry UsageCommon in industries like manufacturing, utilities, and facilities managementCommon in maintenance, technical services, and field service industries

The main difference is that the On Call Supervisor manages teams and oversees operations, while the On Call Technician focuses on technical repairs and service tasks. Both roles require on-call availability but differ in responsibilities and required credentials.

What is an on call supervisor?

On Call Supervisors are professionals responsible for overseeing staff, operations, or services outside regular business hours, often during evenings, nights, weekends, or holidays. They are 'on call,' meaning they are available to respond to urgent situations, provide guidance, and make critical decisions as needed. Their role is common in industries like healthcare, social services, and customer support, where continuous supervision is necessary. On Call Supervisors ensure service continuity, address emergencies, and support employees during off-hours. They typically rotate shifts with other supervisors to maintain coverage.

How does an on call supervisor effectively manage unexpected staffing issues outside of regular business hours?

An On Call Supervisor is often responsible for responding quickly to last-minute scheduling changes, employee call-outs, or urgent client needs after hours. This role requires strong communication skills, resourcefulness, and the ability to make quick decisions under pressure. On Call Supervisors typically work closely with team members, clients, and other supervisors, using scheduling software and established protocols to ensure adequate coverage and service continuity. While the work can be unpredictable, it offers valuable experience in crisis management and leadership, which can support future advancement into higher supervisory or management positions.

What are the key skills and qualifications needed to thrive as an on call supervisor?

To thrive as an On Call Supervisor, you need strong organizational skills, quick decision-making abilities, and experience in supervisory or management roles, often supported by a background in the relevant industry. Familiarity with scheduling software, communication platforms, and incident reporting systems is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you respond effectively to urgent situations and support team members after hours. These skills ensure that operations run smoothly outside regular hours, maintaining service quality and employee satisfaction.
What are the most commonly searched types of Supervisor jobs in Virginia? The most popular types of Supervisor jobs in Virginia are:
What are popular job titles related to On Call Supervisor jobs in Virginia? For On Call Supervisor jobs in Virginia, the most frequently searched job titles are:
What cities in Virginia are hiring for On Call Supervisor jobs? Cities in Virginia with the most On Call Supervisor job openings:

Ops Coord I, II or SR (Virginia Beach)

Southern Company

Chesapeake, VA • On-site

Full-time

Medical, Retirement

Posted 17 days ago


Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz


Job description

Basic Function: Implements and monitors Company construction, operations, and maintenance programs. Instructs and assesses the activities of distribution and/or field service-related work including meter installation, maintenance, and repair work on the gas distribution system. Inspects VNG and contractor work for safety and quality, coordinates pipeline safety. Also, will provide general special project/process management. Also, will provide general special project/process management in support of the Operations Supervisors and Operations Manager.

Representative Duties and Responsibilities:

  • Coordinates installation and maintenance of gas mains, meters and gas services.
  • Advises Engineers on the constructability and cost effectiveness of gas facility installations. 
  • Reviews Contractor invoices and as-built records for accuracy; ensure records submitted match the gas facility installations.
  • Monitors and updates the Company Work Management System with required information. 
  • Reviews Click Mobile work orders and assesses field projects (muti-family projects, industrial, residential, and commercial).
  • Manages/supports special projects and assignments for Operations
  • Suggests field design changes to keep construction projects on schedule and at or below budget
  • Oversees and monitors project from initiation through installation; provides periodic progress reports to Service Center Management; updates Engineering, Sales, and Mapping Services departments on relevant field information.
  • Maintains construction records in assigned Service Center(s); provides field records to contractors as needed.
  • Communicates with external project stakeholders (homeowners, business owners, permitting jurisdictions, etc.) to resolve complaints and/or claims.
  • Performs inspections and audits to ensure job safety, contractor work quality, and compliance to Company Standards and DOT regulations.
  • Provides on-call supervisor support (e.g., after standard hours, on weekends, on a rotational basis).
  • Represents the Company at various pre-construction meetings, including but not limited to meetings with DOT, homeowners, developers, local permitting jurisdictions, etc.
  • Monitors and controls inventory of emergency and spare materials for Transmission and Distribution depts.

Education and Experience:

Required:

  • High School Diploma or GED
  • 3-5 years experience in Distribution underground and Field Service above ground maintenance and construction

Coordinator I (0-2 years of gas related experience or relevant work experience)

Coordinator II (3+ years of gas related experience or 4+ years of relevant work experience)

Coordinator SR (4+ years of gas related experience)

Or

Equivalent academic education and experience

Skills:

Preferred:

  • Work Management Information System - intermediate proficiency
  • PeopleSoft Financials - basic proficiency
  • Knowledge of natural gas Distribution facilities, Company policies, procedures and gas operating methods and standards
  • Technical knowledge of the installation of mains, services, and metering and regulating facilities, and other Distribution facilities
  • Knowledge of appropriate records, and documentation processes (i.e., test records, contractor invoicing, and main/service construction contract)
  • Knowledge of GIS and Microsoft Office products.
  • Prior experience working on the construction and maintenance of underground utilities

Certifications/Licenses:

Required:

  • Valid state driver's license and an excellent driving record
  • Company driving test

Southern Company Gas Success Factors:

Executing for Results                                     Collaboration and Building Relationships

Learning and Thinking                                    Industry Knowledge/Business Acumen

Working Conditions/Physical Requirements:

  • Field based position with frequent exposure to extreme heat and cold, extreme noise, atmospheric conditions such as dust, humidity, dampness and occasional exposure to chemicals, fumes and gases and odors
  • Required to occasionally lift, carry, pull and push up to 50lbs
  • Occasionally must climb, crawl, bend, squat, kneel, reach and grasp
  • Out of town travel - Occasional
  • Keyboarding - Frequent
  • On-call as needed

Disclaimer:  This information describes the general nature and level of work performed by employees in this job.  The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job.  Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. 

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benets will also be provided during the hiring process.


Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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