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On Call Application Support Engineer Jobs (NOW HIRING)

DHL

Sr Application Support Engineer

Westerville, OH · On-site

Responsibilities during on-call include responding to high-priority production incidents ... Senior Application Support Engineer (US-O) Would you like to join the Logistics Company for the ...

Robert Half

Application Support Engineer

Urbandale, IA · On-site

We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service ...

Made4net

Application Support Engineer

Teaneck, NJ

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring ... Participate in a rotating schedule of off hours on call for clients with 24/7 operations. Core ...

Cresta

Application Support Engineer

OR · On-site +1

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Participate in a rotational on-call schedule for urgent issues outside regular business hours. What ...

Cresta

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Participate in a rotational on-call schedule for urgent issues outside regular business hours. What ...

Interra Health

Lead Application Support Engineer

$150K - $170K/yr

... appropriate on-call coverage. • Establish and refine team processes - ticket workflows ... Required Qualifications: • 10+ years of experience in application support, software engineering ...

Mendix

Application Support Engineer

Los Angeles, CA · On-site

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

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How much do on call application support engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for on call application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Application Support Engineer, and why are they important?

To thrive as an On Call Application Support Engineer, you need strong problem-solving skills, a solid understanding of application architecture, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and relevant scripting languages is typically required. Exceptional communication, resilience under pressure, and a proactive approach to troubleshooting are standout soft skills for this position. These skills and qualities are crucial for quickly resolving production issues, minimizing downtime, and ensuring seamless application performance in high-stress, time-sensitive environments.

What is an On Call Application Support Engineer?

An On Call Application Support Engineer is a technical professional responsible for maintaining and troubleshooting software applications, especially outside of regular business hours. They monitor applications, respond to incidents, and resolve issues to ensure optimal system performance and availability. These engineers often work in shifts or are available on standby to address urgent problems, minimizing downtime and service disruptions. Their work may involve debugging code, collaborating with development teams, and communicating with users or stakeholders to resolve application-related issues.

What are some common challenges faced by On Call Application Support Engineers, and how can they effectively manage them?

On Call Application Support Engineers often face the challenge of responding to urgent system incidents outside of regular business hours, which can disrupt work-life balance. They need to quickly diagnose and resolve issues under time pressure, sometimes with incomplete information. To manage these challenges, it's important to have strong problem-solving skills, maintain detailed documentation, and communicate clearly with both technical teams and end users. Building a supportive team culture and using robust monitoring tools can also help ensure issues are addressed efficiently and prevent burnout.
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On Call Application Support Engineer jobs near you
Infographic showing various On Call Application Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Sr Application Support Engineer

Sr Application Support Engineer

DHL

Westerville, OH • On-site

Full-time

Posted 24 days ago

Key responsibilities

  • Resolve production support issues for Manhattan WMi and related applications, including during non-business hours as part of a 24/7 on-call rotation.

  • Implement, administer, and maintain software applications, including configuration, installation, upgrades, patching, and migration according to change management procedures.

  • Analyze and troubleshoot moderate to complex application support issues, collaborating with developers, vendors, and internal teams to ensure business continuity and system stability.

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 317 frontline employees who took The Breakroom Quiz

32nd of 62 rated delivery companies

Job description

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP.
This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM.
This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays.
Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices.
Senior Application Support Engineer (US-O)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
The primary purpose of this role is the implementation of software applications and the support, administration, and maintenance of existing software applications. Provides documentation and training for existing applications when required. Participates and has the ability to provide leadership for disaster recovery exercises. Performs application development tasks when needed for root cause resolution while keeping within established development standards. Collaborates with senior support analysts and developers, and mentors junior staff as needed. Attends status meetings and/or regularly communicates progress against support activities.
  • Resolves production support issues in a timely manner, including during non-business work hours
  • Participates in 24/7 on call support responsibilities including maintenance windows and disaster recovery drills
  • Analyzes and provides technical support for moderate to complex application support issues.
  • Works with software vendors and developers to resolve highly complex application issues.
  • Performs troubleshooting, debugging and testing of application software
  • Configures and installs software and code in accordance to change management policies and procedures
  • Upgrades and migrates existing applications to new versions and new infrastructure.
  • Installs software patches and ensures best practices are used for software patching.
  • Analyzes support issues to identify repeat issues and proactive measures to prevent reoccurrences.
  • Develops and installs appropriate proactive solutions for the prevention of reoccurring issues.
  • Proactively suggests ways of improving system stability, availability, performance, and reliability.
  • Ensures the continuity of the business processes supported by one or many applications/services.
  • Communicates effectively with application users to relay incident and problem progress and proposes creative solutions as necessary.
  • Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary.
  • Collaborates with developers to help author standard process and support related documents.
  • Understands database architecture, distributed infrastructure and various network technologies to support robust and scalable solutions for the organization.
  • Conducts issue review meetings with appropriate resources.
  • Establishes priorities and executes to achieve results.
  • Creates software release notes, support documents, and user documentation.
  • Performs simple to moderate application development tasks as needed and conforms to the relevant application development policies and procedures

Required Education and Experience
  • Bachelor's Degree in a relevant field or 5+ years of IT experience, required
  • Experience with iSeries/AS400 or similar tools, required
  • Experience supporting Manhattan WMi or similar WMS platforms, required
  • Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required
  • Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
  • Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.

What DHL employees say

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About DHL

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When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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