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Omnichannel Project Manager Jobs (NOW HIRING)

VBeyond

Technical Project Manager

San Francisco, CA · Hybrid

Technical Project Manager - Client Services & Omnichannel Location: San Francisco, CA Type: Contract Role: As a Project Manager , you will drive complex, cross-functional technology initiatives that ...

Appriss Retail

Project Manager

$110K - $120K/yr

About Appriss Retail Appriss Retail is the total retail loss solution for omnichannel, unifying ... Overview The Project Manager owns the customer experience through successful implementation of SaaS ...

The Hiring Advisors

Creative Project Manager

Costa Mesa, CA · On-site

$80K - $100K/yr

A growing, omnichannel lifestyle and wellness company is seeking a Creative Project Manager with a passion for storytelling and visual arts. This role will manage creative processes across Marketing ...

VML

Project Manager - Freelance

New York, NY · Remote

VML/Passport Brand Design is looking for a Project Manager with a breadth and depth of expertise to champion omnichannel work across multiple workstreams with a focus on the customer at the center.

Zeta Global

Project Manager

Nashville, TN · On-site

$80K - $100K/yr

... omnichannel activation into a single platform - powered by one of the industry's largest ... THE ROLE The Project Manager provides execution and operational support for the Data Cloud ...

Zeta Global

Project Manager

Nashville, TN · On-site

$80K - $100K/yr

... omnichannel activation into a single platform - powered by one of the industry's largest ... THE ROLE The Project Manager provides execution and operational support for the Data Cloud ...

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Omnichannel Project Manager information

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$44.5K

$96.6K

$154.5K

How much do omnichannel project manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for omnichannel project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Omnichannel Project Manager, and why are they important?

To thrive as an Omnichannel Project Manager, you need expertise in project management, digital marketing, and cross-channel integration, typically supported by a bachelor's degree and experience in managing multichannel campaigns. Familiarity with project management tools (such as Asana or Jira), CRM platforms, and analytics systems is essential. Strong organizational skills, effective communication, and the ability to collaborate across diverse teams help you stand out in this role. These skills ensure seamless execution and alignment of marketing strategies across all customer touchpoints, driving business growth and customer satisfaction.

What is an Omnichannel Project Manager?

An Omnichannel Project Manager is responsible for planning, coordinating, and executing projects that integrate multiple customer engagement channels, such as online, in-store, mobile, and social media, to deliver a seamless customer experience. They work cross-functionally with marketing, IT, sales, and customer service teams to ensure consistent messaging and smooth transitions between channels. Their role includes managing timelines, budgets, and resources while monitoring project performance and adapting strategies as needed.

How does an Omnichannel Project Manager typically collaborate with cross-functional teams to ensure cohesive customer experiences?

An Omnichannel Project Manager regularly works with marketing, IT, sales, and customer service teams to align project goals and integrate various channels—such as online, in-store, and mobile touchpoints. They facilitate meetings, coordinate timelines, and ensure consistent messaging and seamless transitions for customers across all platforms. This role often requires strong communication and organizational skills to bridge gaps between departments and manage competing priorities, ensuring that the customer journey remains unified and effective.

What is the difference between Omnichannel Project Manager vs E-commerce Project Manager?

AspectOmnichannel Project ManagerE-commerce Project Manager
CredentialsTypically requires PMP, Agile certificationsOften requires PMP, e-commerce platform certifications
Work EnvironmentCoordinates across retail, online, mobile channelsFocuses on online sales platforms and digital storefronts
Industry UsageUsed in retail, omnichannel retail strategiesPrimarily in online retail, e-commerce companies
Search & Comparison IntentHigh overlap in project management skills, channel coordinationMore focused on online sales, digital marketing

The Omnichannel Project Manager oversees projects across multiple sales channels, including online, mobile, and physical stores, ensuring seamless integration. The E-commerce Project Manager specializes in online sales platforms and digital storefronts. While both roles require strong project management skills and certifications, the Omnichannel Project Manager has a broader scope across channels, whereas the E-commerce Project Manager focuses on digital sales environments.

More about Omnichannel Project Manager jobs
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What states have the most Omnichannel Project Manager jobs? States with the most job openings for Omnichannel Project Manager jobs include:
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Omnichannel Project Manager jobs near you
Technical Project Manager

Technical Project Manager

VBeyond

San Francisco, CA • Hybrid

Other

Posted 14 days ago

Job description

Role: Technical Project Manager - Client Services & Omnichannel
Location: San Francisco, CA
Type: Contract
Role:
As a Project Manager, you will drive complex, cross-functional technology initiatives that support Sephora's client experience across digital, store, and contact center channels. Reporting to a Program Manager, you will manage planning, execution, and delivery across Ecommerce, Store Operations, Customer Service Platforms, and Omnichannel fulfillment capabilities.
You will partner closely with Engineering, Product Management, QE, Operations, and Business stakeholders to ensure seamless delivery of projects that enhance client satisfaction, operational efficiency, and omni-channel scalability. You will help position IT to deliver exceptional outcomes for our business partners while upholding Sephora's core values.
In addition, you will:
  • Create and maintain detailed project plans, including milestone schedules, scope, resourcing, budgets, risks, and cross-POD dependencies, and track ongoing project status across Client Services and Omni initiatives
  • Drive execution across client services and commerce platforms that support contact center operations, order services, returns, and omnichannel fulfillment experiences across stores and digital
  • Exhibit strong ownership and the ability to simplify complex, highly interdependent initiatives involving multiple systems, vendors, and operational teams
  • Lead projects from initiation through launch and stabilization, ensuring alignment with business outcomes and operational readiness
  • Proactively manage risks, dependencies, timelines, and budgets, including coordination with Finance partners and support for required approvals
  • Capture, publish, and follow up on meeting notes, action items, RAID logs, and cross-team communications, ensuring clarity and accountability across stakeholders
  • Partner with IT and Business program owners to develop accurate delivery estimates and realistic execution plans
  • Utilize delivery metrics and project data to continuously improve predictability, efficiency, and cost effectiveness across future initiatives
  • Support team ceremonies, program-level reporting, and integrated planning across the client services and omnichannel portfolio
  • Leverage AI tools to accelerate delivery and improve team effectiveness (e.g., generating first drafts of project communications, and summarizing decisions/action items), while applying appropriate review, governance, and data handling practices
  • Support adoption of AI-enabled workflows across project delivery, including standard prompts/templates, knowledge capture, and repeatable automation to improve consistency and reduce manual effort
  • Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative
We're excited about you if you have:
  • 5+ years of Project Management experience, with a strong focus on Client Services, Omni-channel, or Ecommerce technology initiatives
  • Hands-on experience delivering projects across customer service platforms, order management, returns, fulfillment, and store/digital integrations
  • Proven experience using Atlassian tools such as JIRA, JIRA Advanced Roadmaps, and Confluence for execution, dependency tracking, and status reporting
  • A demonstrated track record of successful end-to-end project delivery, from discovery through implementation and stabilization
  • Strong communication and interpersonal skills, with the ability to influence and collaborate across business, product, engineering, QA, release, and operations teams
  • Experience managing delivery in Agile environments, with the ability to adapt to hybrid Agile/Waterfall execution models as needed
  • Comfort working in fast-paced, highly operational domains where uptime, client impact, and service continuity are critical
  • Experience managing project budgets and partnering with Finance on forecasting and spend tracking
  • Experience working with AI/GenAI tools (e.g., Microsoft Copilot/ChatGPT or similar) to support project planning, documentation, status reporting, and stakeholder communications
  • Familiarity with responsible AI and secure data practices (e.g., avoiding sensitive data in prompts, validating outputs, and adhering to company policies)
  • CSM, or equivalent certification is a plus

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