Omnichannel Project Manager Jobs (NOW HIRING)

Must be local or willing to relocate to Miami, FL.

The Project Manager will lead strategic, highimpact initiatives across the Commerce and OmniChannel ecosystem within the Hospitality Industry.  This role is responsible for driving endtoend Project delivery-including digital commerce transformation, guest experience enhancement, propertybased technology modernization, and integrated omnichannel capabilities across mobile, web, inproperty, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities.

LOCATION: Local to Miami or willing to relocate to Miami, FL. 

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources.

• They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.
• Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests.
• PM's are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization.
• PM's ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.

• Responsible for managing end-to-end project lifecycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope.
• Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes.
• Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle.
• Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.
• PMs  are responsible for the translation of the client's complex business requirements into formal agreements. 
• For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. 
• This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.
• Define and execute the strategic Project roadmap for commerce and omnichannel initiatives supporting hospitality operations, loyalty, bookings, payments, and guestfacing digital experiences.
• Lead largescale, crossfunctional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile checkin/out, payments, etc.).
• Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success.
• Own endtoend Project execution, including requirements gathering, solution design, resource planning, budgeting, milestone tracking, risk mitigation, and stakeholder communication.
• Oversee multiple interconnected workstreams and ensure deliverables meet quality, timeline, and dependency requirements.
• Implement governance models, dashboards, KPIs, and status reporting for executive leadership.
• Apply deep industry expertise in hotel operations, guest experience flows, revenue management, and property technology ecosystems.
• Lead initiatives integrating omnichannel capabilities: mobile app, website booking engines, CRM, loyalty platforms, property systems, call centers, kiosks, and partner channels.
• Support modernization of core hospitality systems (PMS, POS, CRS, RMS) and their integrations with commerce platforms.
• Manage relationships with technology vendors, systems integrators, hotel brand teams, franchise owners, and operational leadership.
• Ensure stakeholder expectations are clearly defined and consistently met or exceeded

• 6-10+ years experience in Project or project management, preferably within hospitality, travel, retail, or global commerce environments.
• Proven project manager with experience supporting revenue or commercial systems initiatives.
• Demonstrates strong stakeholder management skills, effective communication, and a track record of successfully delivering business-facing technology solutions in dynamic environments.
• Demonstrated experience delivering omnichannel or digital commerce Projects at scale.
• Strong understanding of hospitality operations and systems (PMS, CRS, POS, RMS, loyalty systems).
• Proven ability to manage complex, multistakeholder enterprise Projects.
• Exceptional communication, executivelevel presentation, and leadership skills.
• Strong analytical and problemsolving abilities
• Experience with cloudbased commerce and integration platforms (e.g., Salesforce Commerce, Adobe Commerce, Oracle Hospitality, Sabre, Amadeus, NCR, Shiji).
• PMP, PgMP, Agile/Scrum certifications.
• Experience with global or multiproperty hospitality organizations.