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Omnichannel Project Manager Jobs in Silver Spring, MD

DMI

Project Manager

Crownsville, MD · On-site

  • Medical

  • Life

  • Retirement

The Project Manager ensures seamless continuity of current operations while driving measurable ... Lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer ...

DMI

Project Manager

Crownsville, MD

  • Medical

  • Life

  • Retirement

The Project Manager ensures seamless continuity of current operations while driving measurable ... Lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer ...

DMI

Project Manager

Crownsville, MD

  • Medical

  • Life

  • Retirement

The Project Manager ensures seamless continuity of current operations while driving measurable ... Lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer ...

Ripple Effect

Communications Manager

Rockville, MD · Remote

$98K - $113K/yr

Manager: Yes * Telework: This role is fully remote * Salary Range: $98,474.06-$113,245.20 (how we ... omnichannel communication approaches. * Provide strategic guidance to clients and project teams on ...

AstraZeneca

Content Delivery Manager

Gaithersburg, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Are you ready to orchestrate an omnichannel content engine that accelerates impact for patients and ... Project and Work Management: Manage workflows and capacity using Adobe Workfront, JIRA, and ...

Amgen SA

Director, Global Content Production

Washington, DC · On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lead the delivery of thousands of content production projects annually across web, CRM, Veeva, print, localization, modular content, and omnichannel production services. * Ensure efficient, compliant ...

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All JobsOmnichannel Project JobsOmnichannel Project Manager JobsOmnichannel Project Manager Jobs in Silver Spring, MD

Omnichannel Project Manager information

See Silver Spring, MD salary details

$46K

$99.8K

$159.7K

How much do omnichannel project manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for omnichannel project manager in Silver Spring, MD is $99,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $116,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an omnichannel project manager, and why are they important?

To thrive as an Omnichannel Project Manager, you need expertise in project management, digital marketing, and cross-channel integration, typically supported by a bachelor's degree and experience in managing multichannel campaigns. Familiarity with project management tools (such as Asana or Jira), CRM platforms, and analytics systems is essential. Strong organizational skills, effective communication, and the ability to collaborate across diverse teams help you stand out in this role. These skills ensure seamless execution and alignment of marketing strategies across all customer touchpoints, driving business growth and customer satisfaction.

What is an omnichannel project manager?

An Omnichannel Project Manager is responsible for planning, coordinating, and executing projects that integrate multiple customer engagement channels, such as online, in-store, mobile, and social media, to deliver a seamless customer experience. They work cross-functionally with marketing, IT, sales, and customer service teams to ensure consistent messaging and smooth transitions between channels. Their role includes managing timelines, budgets, and resources while monitoring project performance and adapting strategies as needed.

How does an omnichannel project manager typically collaborate with cross-functional teams to ensure cohesive customer experiences?

An Omnichannel Project Manager regularly works with marketing, IT, sales, and customer service teams to align project goals and integrate various channels—such as online, in-store, and mobile touchpoints. They facilitate meetings, coordinate timelines, and ensure consistent messaging and seamless transitions for customers across all platforms. This role often requires strong communication and organizational skills to bridge gaps between departments and manage competing priorities, ensuring that the customer journey remains unified and effective.

What is the difference between Omnichannel Project Manager vs E-commerce Project Manager?

AspectOmnichannel Project ManagerE-commerce Project Manager
CredentialsTypically requires PMP, Agile certificationsOften requires PMP, e-commerce platform certifications
Work EnvironmentCoordinates across retail, online, mobile channelsFocuses on online sales platforms and digital storefronts
Industry UsageUsed in retail, omnichannel retail strategiesPrimarily in online retail, e-commerce companies
Search & Comparison IntentHigh overlap in project management skills, channel coordinationMore focused on online sales, digital marketing

The Omnichannel Project Manager oversees projects across multiple sales channels, including online, mobile, and physical stores, ensuring seamless integration. The E-commerce Project Manager specializes in online sales platforms and digital storefronts. While both roles require strong project management skills and certifications, the Omnichannel Project Manager has a broader scope across channels, whereas the E-commerce Project Manager focuses on digital sales environments.

What are popular job titles related to Omnichannel Project Manager jobs in Silver Spring, MD?

For Omnichannel Project Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Omnichannel Project Manager jobs in Silver Spring, MD look for?

The top searched job categories for Omnichannel Project Manager jobs in Silver Spring, MD are:

Omnichannel Project Manager jobs near you

Project Manager

DMI

Crownsville, MD • On-site

Other

Medical, Life, Retirement

Re-posted 29 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Project Manager who serves as the single point of accountability for end-to-end service delivery, transformation execution, and operational performance across a Client Services environment. This role goes beyond traditional project oversight to function as a strategic integrator, aligning Service Desk, Desktop Support, IT Asset Management, and enabling platforms (ServiceNow and CCaaS) into a unified, high-performing service ecosystem.
The Project Manager ensures seamless continuity of current operations while driving measurable improvements in customer experience, efficiency, and service quality through disciplined execution and continuous innovation.
Duties and Responsibilities:
  • Integrated Service Delivery Leadership
    • Direct and coordinate all operational service towers (Service Desk, Desktop Support, IT Asset Management) as a single, cohesive delivery model, eliminating silos and improving end-to-end resolution.
    • Serve as the primary interface to client leadership, translating strategic objectives into executable service plans.
    • Ensure alignment between operational delivery and the client's evolving digital service goals.
  • Transformation & Continuous Improvement Ownership
    • Lead the evolution from traditional service desk operations to an AI-enabled, omnichannel customer experience model.
    • Drive adoption of automation, self-service, and advanced analytics to improve:
    • First Contact Resolution
    • Customer Satisfaction (CSAT)
    • Service delivery efficiency
    • Establish and manage a continuous improvement pipeline, incorporating data-driven insights, root cause analysis, and proactive service enhancements.
  • ServiceNow-Centric Delivery Governance
    • Ensure all services are delivered through standardized, ITIL-aligned workflows within ServiceNow, enabling consistency, transparency, and scalability.
    • Partner with platform teams to enhance:
    • Workflow automation
    • Knowledge management
    • Virtual Agent capabilities
    • Drive integration between ServiceNow and CCaaS platforms to deliver a seamless end-user experience.
  • Performance Management & SLA Accountability
    • Own end-to-end performance against all contractual SLAs and KPIs.
    • Implement real-time performance monitoring and reporting, enabling proactive issue resolution.
    • Lead regular service reviews with DoIT, providing:
    • Performance insights
    • Trend analysis
    • Actionable improvement plans
    • Ensure accountability across all subcontractors and service providers.
  • Risk Management & Operational Resilience
    • Identify and mitigate delivery risks across staffing, technology, and operations.
    • Maintain robust contingency and continuity plans to ensure uninterrupted service delivery.
    • Lead response to major incidents, ensuring rapid escalation, communication, and resolution.
  • Transition & Change Leadership
    • Oversee all transition activities, including onboarding, knowledge transfer, and service stabilization.
    • Ensure zero service disruption through structured transition planning and phased execution.
    • Lead organizational change management efforts to support the adoption of new tools, processes, and capabilities.
  • Stakeholder Engagement & Client Partnership
    • Build strong, trust-based relationships with DoIT leadership and agency stakeholders.
    • Act as a trusted advisor, providing insights on service optimization, cost efficiency, and innovation opportunities.
    • Facilitate cross-agency alignment to standardize service delivery practices where appropriate.

Qualifications
Education and Years of Experience:
  • Minimum 5 years of experience managing large-scale IT service delivery programs, including Service Desk and End User Support environments.
  • Minimum 3 years leading complex, multi-team operational environments with 24x7 service delivery.
  • Demonstrated experience delivering services in ServiceNow-enabled ITSM environments.
  • Proven ability to drive service transformation initiatives, including automation, AI, or customer experience improvements.
  • Strong knowledge of ITIL-based service management practices.

Preferred Skills & Certifications:
  • PMP certification or equivalent project/program management credential.
  • Experience supporting state or large public sector clients.
  • Experience integrating or managing cloud-based contact center platforms
  • Background in managing multi-vendor or subcontractor delivery models.
  • Demonstrated success in improving SLAs, CSAT, and operational efficiency metrics in comparable environments.

Background Requirements: Must be able to complete a required fingerprint background investigation.
Citizenship Status Required: No Restrictions
Physical Requirements: None required for this position.
Location: Crownsville, MD
#LI-SP1
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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