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Omnichannel Project Manager Jobs in Silver Spring, MD

SAIC

Microsoft Cloud Services Engineer

Washington, DC · On-site

$160K - $200K/yr

Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and ... projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve ...

Moore

Senior Manager, Client Success

Lanham, MD · On-site

Leads the development of integrated, omnichannel marketing and communications strategies aligned ... Oversees campaign plans, content calendars, project schedules, deliverables, and dependencies ...

New

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... This includes guiding clients beyond survey-based listening toward omnichannel signal capture ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$125.60 - $171/hr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... This includes guiding clients beyond survey-based listening toward omnichannel signal capture ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... omnichannel customer experience, and cloud-based solutions. * Establish program governance, project plans, performance reporting, risk management, and issue resolution processes to ensure successful ...

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Omnichannel Project Manager information

See Silver Spring, MD salary details

$46K

$99.8K

$159.7K

How much do omnichannel project manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for omnichannel project manager in Silver Spring, MD is $99,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $116,800.00 per year, depending on experience, location, and employer.

What is an omnichannel project manager?

An Omnichannel Project Manager is responsible for planning, coordinating, and executing projects that integrate multiple customer engagement channels, such as online, in-store, mobile, and social media, to deliver a seamless customer experience. They work cross-functionally with marketing, IT, sales, and customer service teams to ensure consistent messaging and smooth transitions between channels. Their role includes managing timelines, budgets, and resources while monitoring project performance and adapting strategies as needed.

How does an omnichannel project manager typically collaborate with cross-functional teams to ensure cohesive customer experiences?

An Omnichannel Project Manager regularly works with marketing, IT, sales, and customer service teams to align project goals and integrate various channels—such as online, in-store, and mobile touchpoints. They facilitate meetings, coordinate timelines, and ensure consistent messaging and seamless transitions for customers across all platforms. This role often requires strong communication and organizational skills to bridge gaps between departments and manage competing priorities, ensuring that the customer journey remains unified and effective.

What are the key skills and qualifications needed to thrive as an omnichannel project manager, and why are they important?

To thrive as an Omnichannel Project Manager, you need expertise in project management, digital marketing, and cross-channel integration, typically supported by a bachelor's degree and experience in managing multichannel campaigns. Familiarity with project management tools (such as Asana or Jira), CRM platforms, and analytics systems is essential. Strong organizational skills, effective communication, and the ability to collaborate across diverse teams help you stand out in this role. These skills ensure seamless execution and alignment of marketing strategies across all customer touchpoints, driving business growth and customer satisfaction.

What is the difference between Omnichannel Project Manager vs E-commerce Project Manager?

AspectOmnichannel Project ManagerE-commerce Project Manager
CredentialsTypically requires PMP, Agile certificationsOften requires PMP, e-commerce platform certifications
Work EnvironmentCoordinates across retail, online, mobile channelsFocuses on online sales platforms and digital storefronts
Industry UsageUsed in retail, omnichannel retail strategiesPrimarily in online retail, e-commerce companies
Search & Comparison IntentHigh overlap in project management skills, channel coordinationMore focused on online sales, digital marketing

The Omnichannel Project Manager oversees projects across multiple sales channels, including online, mobile, and physical stores, ensuring seamless integration. The E-commerce Project Manager specializes in online sales platforms and digital storefronts. While both roles require strong project management skills and certifications, the Omnichannel Project Manager has a broader scope across channels, whereas the E-commerce Project Manager focuses on digital sales environments.

What are popular job titles related to Omnichannel Project Manager jobs in Silver Spring, MD?

For Omnichannel Project Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Omnichannel Project Manager jobs in Silver Spring, MD look for?

The top searched job categories for Omnichannel Project Manager jobs in Silver Spring, MD are:

Omnichannel Project Manager jobs near you

Program Manager/Project Analyst, Future Opportunities- Government Solutions

Cart.com

Columbia, MD • On-site

Full-time

Re-posted 22 days ago

Cart.com rating

4.4

Company rating: 4.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

242nd of 247 rated software companies

Job description

Job Description:
Apply here to be considered for our FUTURE Program Manager, Project Analyst Openings:
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following roles to support Government Solutions; Program Manager and Project Analyst. This review is for future hiring for these Onsite roles.
Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for.
Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 14 warehouses nationwide, totaling over 8 million square feet of space
  • Our software lists $10+ trillion in product value across channels
  • Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:
Cart.com is building a company that is committed to living out these 6 core values:
  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Veteran Talent Welcome
At Cart.com, we recognize the tremendous value that military service members, veterans, and military spouses bring to our organization-especially within our Government Solutions team.
We actively seek candidates with military experience who have demonstrated leadership, accountability, and mission-focused execution in dynamic environments.
Military experience that translates well to these roles includes:
  • Program or mission coordination (e.g., Operations NCO, Platoon Leader, Staff Officer)
  • Logistics, supply chain, or transportation operations
  • Intelligence analysis, reporting, or data interpretation
  • Administrative, planning, or operational support functions
  • Experience working within structured, compliance-driven environments

We value the ability to operate with discipline, adaptability, and a strong sense of ownership-qualities that are critical to success in supporting government programs.
Cart.com is committed to helping veterans successfully transition into civilian careers by recognizing transferable skills and providing opportunities for growth and advancement.
This position is open to applicants or individuals who are located in or around Columbia + Laurel, MD. This is an onsite role.
The Roles:
As a Program Manager within Cart.com's Government Solutions team, you will lead the execution, oversight, and delivery of federally aligned programs. This role is designated as Key Personnel and is critical to ensuring contractual compliance, operational excellence, and successful program outcomes.
You will serve as the primary point of accountability for program performance, working cross-functionally to ensure timelines, deliverables, and reporting requirements are met in accordance with government standards.
As a Project Analyst within Cart.com's Government Solutions team, you will play a critical role in supporting program execution through data analysis, reporting, and operational coordination.
This role is designated as Key Personnel, meaning your expertise and contributions are essential to the success and compliance of the program.
What You'll Do:
  • Program Leadership & Execution
  • Lead end-to-end program execution across multiple workstreams, ensuring alignment with contract requirements
  • Develop and manage program plans, timelines, and deliverables
  • Ensure adherence to federal regulations, reporting standards, and compliance requirements
  • Stakeholder Management
  • Serve as the primary liaison between Cart.com and government stakeholders
  • Communicate program status, risks, and performance metrics to internal and external partners
  • Operational Oversight
  • Oversee project analysts and junior analysts to ensure high-quality deliverables
  • Identify risks, dependencies, and mitigation strategies
  • Ensure proper documentation, audit readiness, and data integrity across the program
  • Reporting & Performance Management
  • Drive program reporting, including KPIs, dashboards, and executive summaries
  • Ensure timely and accurate submission of required deliverables
  • Continuously improve processes to enhance program efficiency and effectiveness
  • Facilitate regular status meetings, briefings, and executive updates

Who You Are:
  • A strategic operator who thrives in structured, compliance-driven environments
  • Highly organized with exceptional attention to detail and documentation standards
  • A strong communicator who can translate complex data into clear insights
  • Comfortable navigating ambiguity while maintaining accountability to strict deadlines

What You've Done:
Program Manager
  • 7+ years of experience in program management, project management, or government contracting environments
  • Proven experience managing federally funded programs or government contracts
  • Experience leading cross-functional teams and delivering against strict SLAs
  • Strong background in reporting, data analysis, and executive-level communication
  • Demonstrated success in managing compliance, audits, or regulated environments

Project Analyst
  • 3-5 years of experience in data analysis, program support, or project coordination
  • Experience developing reports, dashboards, or presentations
  • Strong proficiency in Excel (pivot tables, lookups), PowerPoint, and data tools
  • Experience maintaining documentation and tracking systems
  • Exposure to government, logistics, or operations environments

Top candidates will also have:
  • PMP, PgMP, or similar certification
  • Experience with FAR/DFARS or other federal compliance frameworks
  • Experience supporting RFPs, contract transitions, or key personnel submissions
  • Experience supporting government contracts or regulated industries
  • Familiarity with reporting tools (Tableau, Power BI, or similar)
  • Experience working in fast-paced, cross-functional environments

Physical Work Environment:
  • Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
  • Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
  • Able to maintain attention and concentration for extended periods of time
  • Able to work overtime including extended schedules during peak seasons.

Eligibility Requirement: This position is open only to U.S. citizens due to applicable federal requirements. By applying, you confirm that you are a U.S. citizen and can provide acceptable documentation verifying your status if selected.
If you are not a U.S. citizen, please do not apply for this role.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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