Experience with MSP tools such as ConnectWise, ScreenConnect, or RMM platforms. * Previous customer ... full-time, hourly, non-exempt position. Compensation will be based on experience, skills, and ...
Experience with MSP tools such as ConnectWise, ScreenConnect, or RMM platforms. * Previous customer ... full-time, hourly, non-exempt position. Compensation will be based on experience, skills, and ...
Non Exempt Connectwise information
How does a non exempt ConnectWise typically interact with other departments within a managed services provider (MSP)?
As a Non-Exempt ConnectWise employee, you’ll often work closely with multiple teams such as technical support, project management, and sales. Your daily responsibilities may include ticket management, updating client records, and coordinating with technicians to resolve customer issues efficiently. Regular communication with colleagues in different departments is essential to ensure smooth workflow and high-quality service delivery. This collaborative environment helps you develop a broad understanding of operations and can open up opportunities for career advancement within the organization.
What is the difference between Non Exempt Connectwise vs Non Exempt Service Desk Technician?
| Aspect | Non Exempt Connectwise | Non Exempt Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ or Network+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Managed service providers, IT support firms | Help desks, IT support centers |
| Employer & Industry | IT service companies, MSPs | Corporate IT departments, MSPs |
Both roles are non-exempt, meaning they are hourly positions eligible for overtime. Non Exempt Connectwise professionals typically focus on managing and supporting Connectwise platform tasks, while Non Exempt Service Desk Technicians handle general IT support tickets. The main difference lies in their specific job functions, but both require similar certifications and work in comparable environments within the IT support industry.
What is a non exempt ConnectWise?
Non Exempt ConnectWise employees are staff members at ConnectWise who are classified as 'non-exempt' under the Fair Labor Standards Act (FLSA). This means they are eligible for overtime pay for hours worked over 40 in a workweek, unlike 'exempt' employees who are typically salaried and not eligible for overtime. Non-exempt status usually applies to hourly positions or roles that do not meet certain criteria for exemptions, such as specific job duties or salary thresholds. At ConnectWise, these employees may perform technical, administrative, or support roles. Understanding your exemption status is important, as it affects how you are paid and your rights regarding overtime.
What skills and qualifications are needed to thrive as a non exempt ConnectWise?
To thrive as a Non-Exempt ConnectWise Specialist, you need a solid understanding of IT service management, troubleshooting, and customer support, often backed by experience in help desk or technical support roles. Familiarity with the ConnectWise platform, ticketing systems, remote monitoring tools, and relevant IT certifications (such as CompTIA A+) is typically required. Strong communication, problem-solving abilities, and attention to detail help professionals excel in client interactions and issue resolution. These skills ensure efficient service delivery, accurate documentation, and high client satisfaction in managed IT environments.
What are popular job titles related to Non Exempt Connectwise jobs in Boca Raton, FL?
For Non Exempt Connectwise jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Non Exempt Connectwise jobs in Boca Raton, FL look for?
The top searched job categories for Non Exempt Connectwise jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Non Exempt Connectwise jobs?
Cities near Boca Raton, FL with the most Non Exempt Connectwise job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
Tier 1 Service Desk Technician
Launch your IT career with PalmTech by helping clients solve everyday technology challenges with responsive, reliable support.
Why This Role Matters
As the first point of contact for many client support requests, you will play an important role in the client experience. Your ability to listen, document clearly, troubleshoot thoughtfully, and communicate professionally helps ensure clients receive timely, reliable support. This role is an opportunity to build a strong technical foundation while contributing directly to PalmTech’s reputation for responsive, relationship-driven service.
What You’ll Do
- Serve as the first point of contact for client support requests by phone, email, and remote support.
- Create, document, prioritize, and manage service tickets in the PSA platform.
- Troubleshoot and resolve Tier 1 technical issues using documented procedures and sound judgment.
- Escalate issues to senior technicians when appropriate, ensuring documentation is complete and accurate.
- Communicate professionally with clients throughout the life of each request.
- Monitor and respond to client alerts generated through approved monitoring platforms.
- Use remote management and support tools, including ScreenConnect and other approved technologies.
- Maintain accurate documentation of work performed, troubleshooting steps, and client communications.
- Confirm client satisfaction before closing service requests.
- Participate in knowledge sharing, process improvement, and team meetings.
- Assist with inventory, equipment preparation, shipping and receiving, and other operational support as needed.
- Participate in cross-training initiatives to support other operational functions.
- Complete assigned training, certifications, and continuing education to continue building your technical skills.
- Perform other duties as assigned.
What You Bring
- Excellent verbal and written communication skills.
- A strong customer service mindset and the ability to build trust with clients.
- Basic understanding of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Critical thinking and problem-solving ability.
- A positive attitude and willingness to learn.
- Dependability, punctuality, and accountability.
- Ability to work independently and collaboratively within a team.
Preferred Experience
- CompTIA A+ or equivalent entry-level certification.
- Experience with MSP tools such as ConnectWise, ScreenConnect, or RMM platforms.
- Previous customer service or technical support experience.
About Us
PalmTech Computer Solutions, LLC is a West Palm Beach-based managed IT services company that helps businesses stay connected, protected, and productive. As part of BERPL Technologies, PalmTech combines responsive local client service with the broader resources and long-term growth mindset of an employee-owned organization. We are looking for a Tier 1 Service Desk Technician who enjoys helping people, solving problems, and building a career in IT support.
Compensation
This is a full-time, hourly, non-exempt position. Compensation will be based on experience, skills, and qualifications. Overtime may be required and will be compensated in accordance with applicable federal and state laws.
Benefits
- Medical, dental, and vision insurance options.
- Paid time off and paid holidays.
- 401(k) retirement plan.
- Employee Stock Ownership Plan eligibility, subject to plan requirements.
- Training and development opportunities to support continued technical growth.
Ready to Apply?
If you are customer-focused, detail-oriented, and eager to build your technical skills, we would like to hear from you. Apply today to join PalmTech as a Tier 1 Service Desk Technician and help us deliver reliable, responsive IT support to the clients who count on us.