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NICE

SLED Account Executive - Midwest

Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing relationships ...

NICE

OR

Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology * Design and execute change management ...

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Contact Center Technology Consultant (NICE CXone) About the Role Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE ...

NICE

Senior Solutions Architect

OR · Remote

The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. The Solutions ...

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How much do nice cxone jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for nice cxone in the United States is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Cxone position, and why are they important?

To thrive as a NICE CXone specialist, you need strong customer service knowledge, experience in contact center operations, and a background in deploying or managing cloud-based communication platforms. Familiarity with the NICE CXone suite—including tools for workforce management, omnichannel routing, and analytics—as well as relevant certifications, is often required. Excellent problem-solving abilities, attention to detail, and effective communication skills are vital soft skills in this position. These competencies ensure optimal implementation, ongoing support, and improvement of customer experience solutions within dynamic service environments.

What are some typical responsibilities of a NICE CXone specialist in a contact center environment?

As a NICE CXone specialist, you can expect to handle tasks such as configuring the CXone platform, assisting with integrating various communication channels, and supporting contact center agents through troubleshooting and training. You may also be responsible for analyzing performance data, optimizing workflows, and helping to implement new features or upgrades based on organizational needs. Collaboration with IT, operations, and customer service teams is common, ensuring that the CXone system effectively supports business goals. This role offers a dynamic mix of technical problem-solving and cross-functional teamwork, providing valuable opportunities to impact customer experience outcomes.

What is a Nice Cxone job?

A NICE CXone job typically involves working with NICE CXone, a cloud-based contact center software suite used for customer experience and workforce optimization. Roles can include customer support, implementation, technical support, or administration, depending on the company and job requirements. Responsibilities may include configuring the platform, integrating it with other systems, training users, or troubleshooting issues. Knowledge of contact center operations and cloud-based solutions is often beneficial for these positions.

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Nice Cxone jobs near you

VP, Customer Contact Administration - NICE CXone Admin

GenStone

Farmers Branch, TX • On-site

$137K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies - Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services - including loan servicing, property management, mortgage originations, renovations, and insurance.
From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.
The VP of Customer Contact Administration owns the enterprise strategy, architecture, and operating model for Fay's customer contact technologies. This role has primary accountability for the NICE CXone platform and its ecosystem of integrations by ensuring contact center capabilities across voice and digital channels enable exceptional customer experiences, regulatory-compliant operations, and scalable growth across multiple business units within the company.
This position has responsibility for platform administration and engineering, vendor and contract management, information security, controls, and the roadmap for automation, AI, and analytics. Partnering closely with Contact Center Operations leaders, this role establishes standards and governance, including integration and cross-business alignment for workforce management (WFM), quality management (QM) practices, and tooling to deliver measurable improvements in service levels, quality, cost-to-serve and employee experience.
Qualifications include:
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of years of experience with High School diploma/GED); Master's degree preferred
  • 10+ years of progressive experience in contact center technology (CCaaS) and customer experience platforms, including 5+ years in enterprise administration/ engineering leadership
  • Deep expertise with NiCE CXone (or comparable CCaaS), including Studio scripting, IVR/call flow design, omnichannel routing, WFM/ QM, analytics, and outbound dialer strategy
  • 5+ years' experience managing people and leading teams
  • Strong technical background in cloud architecture concepts, APIs/ integrations, identity and access management, and data/ telemetry for operational reporting
  • Demonstrated ability to lead cross-functional programs and govern change in highly regulated environments; experience partnering with InfoSec, Risk, and Compliance
  • Prior experience managing budgets, contracts, and vendors
  • Strong project management skills with the ability to effectively lead matrix teams
  • Strong skills and experience in MS Word, Excel, and PowerPoint
  • Strong verbal and written communication skills; ability to translate technical details into business impact
  • Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence stakeholders and drive required results
  • Strong business acumen; strong fiscal and technical aptitude
  • Effective management skills to include talent selection, training, coaching, mentorship, and performance management
  • Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
  • Demonstrated ability to quickly establish credibility, coupled with for recognizing and supporting the organization's culture, values, and priorities
  • Collaborative and consultative work style
  • Able to manage and lead change; agile; high learning agility
  • Client-focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
  • Strong analytical skills coupled with sound judgement; strong problem-solving abilities
  • Ability to analyze and interpret data to identify opportunities and propose solutions
  • Strong attention to detail; strong quality and compliance orientation
  • Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
  • Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
  • Professional maturity, integrity, ability to maintain confidential data and information

Submit Your Resume to Learn More
Featured Benefits
  • Medical, Dental and Vision Insurance
  • Company Paid Life Insurance
  • Disability Insurance
  • Pet Insurance
  • 401k Program with Employer Matching
  • 3 Weeks Paid Time Off (PTO)
  • Paid Holidays
  • Wellness Initiatives
  • Employee Assistance Program
  • Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation
  • The hiring range for this position is between $150,000.00-$175,000.00 annually
  • This position is eligible for an annual discretionary bonus

Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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