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NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position ...

NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position ...

NICE

OR · On-site

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR · On-site

Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing relationships ...

NICE

OR · On-site

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

"We are unable to sponsor or take over sponsorship of an employment visa at this time." NICE CXone Solution ArchitectPosition Summary We are seeking an experienced NICE CXone Solution Architect to ...

Apply Early

NICE

OR · On-site

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

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How much do nice cxone jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for nice cxone in the United States is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Cxone position, and why are they important?

To thrive as a NICE CXone specialist, you need strong customer service knowledge, experience in contact center operations, and a background in deploying or managing cloud-based communication platforms. Familiarity with the NICE CXone suite—including tools for workforce management, omnichannel routing, and analytics—as well as relevant certifications, is often required. Excellent problem-solving abilities, attention to detail, and effective communication skills are vital soft skills in this position. These competencies ensure optimal implementation, ongoing support, and improvement of customer experience solutions within dynamic service environments.

What are some typical responsibilities of a NICE CXone specialist in a contact center environment?

As a NICE CXone specialist, you can expect to handle tasks such as configuring the CXone platform, assisting with integrating various communication channels, and supporting contact center agents through troubleshooting and training. You may also be responsible for analyzing performance data, optimizing workflows, and helping to implement new features or upgrades based on organizational needs. Collaboration with IT, operations, and customer service teams is common, ensuring that the CXone system effectively supports business goals. This role offers a dynamic mix of technical problem-solving and cross-functional teamwork, providing valuable opportunities to impact customer experience outcomes.

What is a Nice Cxone job?

A NICE CXone job typically involves working with NICE CXone, a cloud-based contact center software suite used for customer experience and workforce optimization. Roles can include customer support, implementation, technical support, or administration, depending on the company and job requirements. Responsibilities may include configuring the platform, integrating it with other systems, training users, or troubleshooting issues. Knowledge of contact center operations and cloud-based solutions is often beneficial for these positions.

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Nice Cxone jobs near you

CXone & IVA Implementation Specialist

Futran Tech Solutions Pvt. Ltd.

Remote

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Title - CXone & IVA Implementation Specialist
Remote
Contract
Responsibilities:
CXone & IVA Implementation
• Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.
• Configure IVR, ACD, and routing strategies tailored to business needs.
• Develop and maintain omnichannel experiences (voice, chat, email, SMS).
System Integration
• Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.
• Collaborate with IT and business teams to ensure secure and scalable integrations.
• Support real-time and batch data exchange between CXone and backend systems.
Project Execution
• Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.
• Create and maintain technical documentation and configuration guides.
• Ensure compliance with security and data governance standards.
Support & Optimization
• Monitor system performance and troubleshoot issues across IVA and integrations.
• Continuously optimize call flows and routing logic based on analytics and feedback.
• Provide training and support to internal teams on CXone features and best practices.
Qualifications:
• 5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone.
• Hands-on experience with IVA design, and CXone Studio.
• Strong understanding of RESTful APIs, webhooks, and integration patterns.
• NICE CXone certifications (e.g., CIP, IVA, Studio) preferred.
• Excellent communication, documentation, and stakeholder management skills.

Apply