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NICE

Manager Engineering

Sandy, UT

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing relationships ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

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How much do nice cxone jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for nice cxone in the United States is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Cxone position, and why are they important?

To thrive as a NICE CXone specialist, you need strong customer service knowledge, experience in contact center operations, and a background in deploying or managing cloud-based communication platforms. Familiarity with the NICE CXone suite—including tools for workforce management, omnichannel routing, and analytics—as well as relevant certifications, is often required. Excellent problem-solving abilities, attention to detail, and effective communication skills are vital soft skills in this position. These competencies ensure optimal implementation, ongoing support, and improvement of customer experience solutions within dynamic service environments.

What are some typical responsibilities of a NICE CXone specialist in a contact center environment?

As a NICE CXone specialist, you can expect to handle tasks such as configuring the CXone platform, assisting with integrating various communication channels, and supporting contact center agents through troubleshooting and training. You may also be responsible for analyzing performance data, optimizing workflows, and helping to implement new features or upgrades based on organizational needs. Collaboration with IT, operations, and customer service teams is common, ensuring that the CXone system effectively supports business goals. This role offers a dynamic mix of technical problem-solving and cross-functional teamwork, providing valuable opportunities to impact customer experience outcomes.

What is a Nice Cxone job?

A NICE CXone job typically involves working with NICE CXone, a cloud-based contact center software suite used for customer experience and workforce optimization. Roles can include customer support, implementation, technical support, or administration, depending on the company and job requirements. Responsibilities may include configuring the platform, integrating it with other systems, training users, or troubleshooting issues. Knowledge of contact center operations and cloud-based solutions is often beneficial for these positions.

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Nice Cxone jobs near you
Infographic showing various Nice Cxone job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 3% Full Time, 90% Part Time, 4% Temporary, and 1% Nights. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $42,750 per year, or $20.6 per hour.
Manager Engineering

Manager Engineering

NICE

Sandy, UT

Other

Posted 28 days ago

Job description

Manager Engineering - Media (VOIP) Team

Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone's 4E leadership model. Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.
The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST and Windows Server to process the world 20ms at a time as we handle over 75,000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better. 
As an Engineering Manager, a Typical Day Might Include the Following:

  • Provide leadership in design, delivery, and support of software and platforms
  • Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
  • Participate in project scope, schedule and cost reviews.
  • Understand product capabilities and limitations.
  • Identify and implement ways to improve and promote quality.
  • Responsible for new product software development and quality.
  • Maintenance of software/bug fixes.
  • Release scheduling.
  • Keeps abreast of new technologies.
  • Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
  • Prioritize employee career development in an effort to grow NICE CXone's internal pipeline of leadership talent
  • Prioritize and manage department activities and projects in accordance with the department's goals.


To Land This Gig You'll Need:

  • Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
  • Master's degree in Computer Science or Business Management preferred.
  • Relevant certifications also preferred among other indications of someone who values continuing education.
  • 8+ years' experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
  • Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
  • Proven history of delivering on deadlines/releases without compromising quality.
  • Experience with Agile software development and SCRUM methodologies.
  • Excellent interpersonal skills with all kinds of people at all levels of the organization.
  • Ability to work through conflict, gain trust, and influence outcomes
  • Strong verbal and written communication skills.


Bonus Experience:

  • Experience with telephony, networking, hosted applications, or other similar technical products.
  • Telecommunications experience with IVR applications or telephony apps.
  • Experience with user acceptance testing, regression testing and integration testing.

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