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Infosys

NiCE CXONE Architect

Richardson, TX · On-site

$57.25 - $75.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below: • Create business requirement documents covering functional and non-functional requirements ...

NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position ...

NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position ...

NICE

Commercial Account Executive

OR · On-site +1

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

OR · On-site

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

Account Executive

OR · On-site +1

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

NICE

Account Executive

OR · On-site +1

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

"We are unable to sponsor or take over sponsorship of an employment visa at this time." NICE CXone Solution ArchitectPosition Summary We are seeking an experienced NICE CXone Solution Architect to ...

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How much do nice cxone jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for nice cxone in the United States is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Cxone position?

To thrive as a NICE CXone specialist, you need strong customer service knowledge, experience in contact center operations, and a background in deploying or managing cloud-based communication platforms. Familiarity with the NICE CXone suite—including tools for workforce management, omnichannel routing, and analytics—as well as relevant certifications, is often required. Excellent problem-solving abilities, attention to detail, and effective communication skills are vital soft skills in this position. These competencies ensure optimal implementation, ongoing support, and improvement of customer experience solutions within dynamic service environments.

What are the typical responsibilities of a Nice Cxone specialist?

As a NICE CXone specialist, you can expect to handle tasks such as configuring the CXone platform, assisting with integrating various communication channels, and supporting contact center agents through troubleshooting and training. You may also be responsible for analyzing performance data, optimizing workflows, and helping to implement new features or upgrades based on organizational needs. Collaboration with IT, operations, and customer service teams is common, ensuring that the CXone system effectively supports business goals. This role offers a dynamic mix of technical problem-solving and cross-functional teamwork, providing valuable opportunities to impact customer experience outcomes.

What is a Nice Cxone?

A NICE CXone job typically involves working with NICE CXone, a cloud-based contact center software suite used for customer experience and workforce optimization. Roles can include customer support, implementation, technical support, or administration, depending on the company and job requirements. Responsibilities may include configuring the platform, integrating it with other systems, training users, or troubleshooting issues. Knowledge of contact center operations and cloud-based solutions is often beneficial for these positions.

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Nice Cxone jobs near you
Infographic showing various Nice Cxone job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Contract. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $42,750 per year, or $20.6 per hour.

Senior IT Support Engineer (Tier 3 / SME - NICE CXone)

Fox Point Recruitment LLc

Greensboro, NC • On-site

$121K - $177K/yr

Full-time

Posted 21 days ago

Job description

Senior IT Support Engineer (Tier 3 / SME – NICE CXone)

Location: Greensboro, NC (Onsite)

Job Type: Full-Time / Regular

Department: Engineering / Architecture

Compensation: $121,000 – $177,900 / year + Annual Bonus Incentive

Relocation: No relocation assistance available

Sponsorship: Visa sponsorship is not available.

Position Overview

The Senior IT Support Engineer serves as a Subject Matter Expert (SME) for enterprise contact center platforms, with a primary focus on NICE CXone, modern cloud contact center (CCaaS) architecture, telephony, routing, and integrated components.

Functioning as the final escalation point for Tier 1 and Tier 2 support teams, you will lead root cause analysis (RCA), resolve high-impact P0/P1 incidents, and drive continuous platform improvement to reduce recurring issues across a 24/7 enterprise support environment. In this role, you will play a critical part in a large-scale CCaaS transformation—ensuring resilient, high-availability, multi-channel contact center services that directly impact business operations, member access, and customer outcomes.

Key ResponsibilitiesTier 3 Escalations & Operational Excellence
  • SME Escalation: Serve as the final technical escalation point for complex, high-severity (P0/P1) incidents involving NICE CXone, telephony, routing, and contact center integrations.
  • Root Cause Analysis (RCA): Lead post-incident reviews and RCAs to identify underlying failures, implement permanent fixes, and prevent recurrence.
  • Platform Reliability: Monitor, maintain, and optimize system stability, ensuring high availability for multi-channel, high-volume contact center operations.
Engineering, Architecture & Design Consultation
  • Technical Guidance: Provide expert advice on IT infrastructure planning, systems design, and cloud telephony architecture for assigned enterprise platforms.
  • Requirements Translation: Collaborate with Business Analysts and Enterprise Architects to convert complex business and functional requirements into scalable, secure, and maintainable technical specifications.
  • Standard Alignment: Ensure all system modifications, integrations, and deployments strictly adhere to enterprise architecture standards, security protocols, and DevOps practices across Agile and Waterfall frameworks.
Leadership, Collaboration & Mentorship
  • Project & Technical Leadership: Guide project teams throughout all phases of the System Development Lifecycle (SDLC), defining standards, procedures, and implementation plans.
  • Cross-Functional Partnership: Work closely with cross-functional IT teams (database, network, operations, security) and business leaders to align infrastructure solutions with organizational goals.
  • Mentorship: Provide coaching, technical guidance, and peer mentorship to junior support engineers and technical staff.
Qualifications & SkillsMinimum Qualifications
  • Experience: Minimum of 8 years in an IT operations environment, with direct technical experience in distributed technologies, systems development, cloud telephony, and/or networking.
  • Leadership Experience: Minimum of 2 years in a technical leadership capacity (leading projects, initiatives, or peer teams, with or without direct reports).
  • Education: Bachelor’s degree in Computer Science, Computer Information Systems (CIS), or a related field. (Equivalent relevant work experience may be substituted in lieu of a degree).
Must-Have Core Expertise
  • NICE CXone: Deep technical expertise and hands-on SME experience configuring, troubleshooting, and supporting NICE CXone CCaaS environments.
  • CCaaS & Telephony Infrastructure: Advanced understanding of enterprise contact center architecture, SIP/telephony, call routing, CTI integrations, and multi-channel support solutions.
  • Incident Management: Proven track record managing high-impact P0/P1 outages and leading technical RCA processes in high-transaction, 24/7 environments.
Work Environment & Physical Demands
  • Onsite Expectation: This position requires full-time onsite presence at our facility in Greensboro, NC.
  • Travel Requirements: None (0%).