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Network Operations Analyst Jobs (NOW HIRING)

Peraton

Network Operations Tier I Analyst

Ashburn, VA · Hybrid

$51K - $82K/yr

Responsibilities Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals. In this role you will support the Customs and Border Protection (CBP)

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How much do network operations analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for network operations analyst in the United States is $35.28, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $39.90 per hour, depending on experience, location, and employer.

What is a network operations analyst?

A Network Operations Analyst is an IT professional responsible for monitoring, managing, and troubleshooting computer networks to ensure their optimal performance and security. They analyze network data, identify and resolve issues, and help maintain the reliability of network infrastructure. These analysts often work in network operations centers (NOCs) and may also assist in implementing upgrades and documenting network processes. Their role is crucial for minimizing downtime and supporting an organization’s daily operations.

What skills and qualifications are needed to thrive as a network operations analyst?

To thrive as a Network Operations Analyst, you need a robust understanding of networking protocols, troubleshooting, and network infrastructure, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong analytical thinking, attention to detail, and effective communication skills help you excel in diagnosing issues and collaborating with technical teams. These skills and qualities are vital to maintaining network uptime, quickly resolving incidents, and ensuring seamless business operations.

How does a network operations analyst typically interact with other IT teams during incident resolution?

Network Operations Analysts frequently collaborate with other IT teams, such as security, systems administration, and application support, especially when troubleshooting network incidents. During an incident, they may serve as the first responders, identifying network issues and escalating complex problems to specialized teams. Clear communication and documentation are essential, as analysts must provide detailed information and updates to facilitate a swift resolution. This collaborative environment helps ensure network stability and provides opportunities to learn from cross-functional teams.

What is the difference between Network Operations Analyst vs Network Engineer?

AspectNetwork Operations AnalystNetwork Engineer
CertificationsCCNA, CompTIA Network+CCNA, CCNP, Cisco certifications
Work EnvironmentMonitoring networks, troubleshooting issues, maintaining network performanceDesigning, implementing, and upgrading network infrastructure
Employer & Industry UsageIT departments, service providers, large corporationsTelecom companies, enterprise IT, network consulting firms

While both roles involve working with networks, the Network Operations Analyst primarily monitors and maintains existing network systems, focusing on troubleshooting and performance. In contrast, the Network Engineer designs and implements new network solutions. Both roles require similar certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

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Network Operations Analyst jobs near you
Infographic showing various Network Operations Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,392 per year, or $35.3 per hour.

Analyst, Network Operations

Chicago, IL • On-site

Intercontinental Exchange Holdings, Inc.
Finance and Insurance • 5 - 10K employees
Learn more about Intercontinental Exchange Holdings, Inc.external

$67K - $76K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Overview
Job Purpose
Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Responsibilities
  • Incident Management
    • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
  • Problem Management
    • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
  • Operational Readiness for New Services
    • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.
  • Change Management Planning and Configuration Implementation
    • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
  • Service Requests, Network Maintenance, and Operational Support
    • Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
  • Process Improvement
    • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
  • Perform monitoring for new events to open incidents
  • Perform all levels of routine network analysis
  • Coordinate hot hands and other activities with vendors
  • Interact with advanced level engineering support
  • Develop and propose solutions for the knowledge base

Knowledge and Experience
  • Bachelor's Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
  • Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
  • Knowledge of TCP/IP, Layer 2 and 3 switching.
  • Position requires superior customer service skills including verbal and written skills.
  • Ability to work in a team-oriented environment is essential
  • Weekend and off hours support is required
  • JNCIA, CCNA, or equivalent knowledge is preferred.
  • Financial industry experience is preferred.
  • Solid understanding of multicast and troubleshooting techniques
  • Working knowledge of how to use management tools

Shift Hours: Standard US hours (approx. 8am-5pm)
Illinois Base Salary Range
The expected base salary for this role, if located in Illinois, is between $67,000 - 76,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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