ZipRecruiter

Log In

1

Network Operations Analyst Jobs in Toronto, ON (NOW HIRING)

Td

IT Operations Analyst IV

Toronto, ON

CA$69K - CA$115K/yr

We're hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you'll provide Level 2 operational support for a large-scale enterprise network ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

Sales Operations Analyst What Will You Contribute? Finastra is seeking a Sales Operations Analyst ... our network of Wellbeing Champions and Gather Groups, and take part in monthly events and ...

Td

IT Ops Specialist

Mississauga, ON

CA$96K - CA$136K/yr

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties ...

Td

IT Ops Specialist

Toronto, ON

CA$96K - CA$136K/yr

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties ...

Arctiq, Inc.

NOC Specialist

Toronto, ON

Do you have an analytical mindset, strong technical skills, and a passion for ensuring system reliability and uptime? If so, Arctiq invites you to join our Network Operations Center (NOC) team. As a ...

Arctiq

NOC Specialist

Toronto, ON · On-site

Do you have an analytical mindset, strong technical skills, and a passion for ensuring system reliability and uptime? If so, Arctiq invites you to join our Network Operations Center (NOC) team. As a ...

next page

Showing results 1-20

All JobsNetwork Operations Analyst JobsNetwork Operations Analyst Jobs in Toronto, ON

Network Operations Analyst information

What is a network operations analyst?

A Network Operations Analyst is an IT professional responsible for monitoring, managing, and troubleshooting computer networks to ensure their optimal performance and security. They analyze network data, identify and resolve issues, and help maintain the reliability of network infrastructure. These analysts often work in network operations centers (NOCs) and may also assist in implementing upgrades and documenting network processes. Their role is crucial for minimizing downtime and supporting an organization’s daily operations.

What skills and qualifications are needed to thrive as a network operations analyst?

To thrive as a Network Operations Analyst, you need a robust understanding of networking protocols, troubleshooting, and network infrastructure, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong analytical thinking, attention to detail, and effective communication skills help you excel in diagnosing issues and collaborating with technical teams. These skills and qualities are vital to maintaining network uptime, quickly resolving incidents, and ensuring seamless business operations.

How does a network operations analyst typically interact with other IT teams during incident resolution?

Network Operations Analysts frequently collaborate with other IT teams, such as security, systems administration, and application support, especially when troubleshooting network incidents. During an incident, they may serve as the first responders, identifying network issues and escalating complex problems to specialized teams. Clear communication and documentation are essential, as analysts must provide detailed information and updates to facilitate a swift resolution. This collaborative environment helps ensure network stability and provides opportunities to learn from cross-functional teams.

What is the difference between Network Operations Analyst vs Network Engineer?

AspectNetwork Operations AnalystNetwork Engineer
CertificationsCCNA, CompTIA Network+CCNA, CCNP, Cisco certifications
Work EnvironmentMonitoring networks, troubleshooting issues, maintaining network performanceDesigning, implementing, and upgrading network infrastructure
Employer & Industry UsageIT departments, service providers, large corporationsTelecom companies, enterprise IT, network consulting firms

While both roles involve working with networks, the Network Operations Analyst primarily monitors and maintains existing network systems, focusing on troubleshooting and performance. In contrast, the Network Engineer designs and implements new network solutions. Both roles require similar certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Network Operations Analyst jobs in Toronto, ON?

For Network Operations Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Network Operations Analyst jobs in Toronto, ON look for?

The top searched job categories for Network Operations Analyst jobs in Toronto, ON are:

Network Operations Analyst jobs near you
Infographic showing various Network Operations Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution.

Senior IT Network Operations Analyst

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Posted 5 days ago

Job description

Job Description

What is the opportunity?

The Senior IT Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures. As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, the Senior IT Operations Analyst will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms. This role requires knowledge in AI-driven monitoring platforms and the ability to maintain business continuity during critical infrastructure failures and testing. The Senior IT Operations Analyst will work effectively in both independent and team-oriented environments with heightened technical responsibility.

What will you do?

  • Proactively detect, investigate, diagnose, and resolve network incidents across production infrastructure, utilizing AI-powered anomaly detection and predictive analytics to anticipate and prevent outages before they impact business operations.
  • Rapid Response, Monitor, troubleshoot, and optimize network performance using RBC's Event and Incident applications suite of tools: Which include ServiceNow, Spectrum, Moogsoft, PagerDuty, NetworkView, and NetOps platforms, with advanced proficiency in AI-enabled monitoring tools for real-time threat detection and automated root cause analysis.
  • Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion.
  • Lead DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures.
  • Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Datacentre runbooks and recovery procedures.
  • Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR).
  • Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy.
  • Mentor junior team members on Enterprise network and Infrastructure procedures, best practices, AI tool usage, DR procedures, and emerging technologies to build organizational capability.

What do you need to succeed?

Must-have

  • Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience
  • Cisco Associate or Professional level certification on networking
  • AI/ML fundamentals certification (e.g., Google Cloud AI, AWS AI Practitioner, or equivalent)
  • Programming languages, including AI knowledge
  • 1-2 years in IT operations, systems administration, or incident management
  • Understanding Network based technologies and processes: Cisco suite of products including Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
  • Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
  • Advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
  • Scripting and automation experience (expand to include Python/AI workflows)
  • Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
  • Datacentre Infrastructure platforms and technologies knowledge
  • Experience with Silver Peak SD-WAN technologies (configuration, management, troubleshooting)
  • Basic understanding of ATM platforms and setups (communication problems, modems, switches)
  • Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers. ServiceNow, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
  • Strong communication and ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers.
  • Demonstrated experience executing and validating Datacentre disaster recovery runbooks in production environments.

Nice to Have

  • Experience with Fault, Incident, Problem and Change management
  • Understanding of business continuity planning
  • In-depth technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless,
  • Knowledge of MCP Servers, AI and ML models

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities for overtime
  • Opportunities for on-call support rotation

What is the opportunity?

The Senior IT Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures. As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, the Senior IT Operations Analyst will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms. This role requires knowledge in AI-driven monitoring platforms and the ability to maintain business continuity during critical infrastructure failures and testing. The Senior IT Operations Analyst will work effectively in both independent and team-oriented environments with heightened technical responsibility.

What will you do?

  • Proactively detect, investigate, diagnose, and resolve network incidents across production infrastructure, utilizing AI-powered anomaly detection and predictive analytics to anticipate and prevent outages before they impact business operations.
  • Rapid Response, Monitor, troubleshoot, and optimize network performance using RBC's Event and Incident applications suite of tools: Which include ServiceNow, Spectrum, Moogsoft, PagerDuty, NetworkView, and NetOps platforms, with advanced proficiency in AI-enabled monitoring tools for real-time threat detection and automated root cause analysis.
  • Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion.
  • Lead DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures.
  • Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Datacentre runbooks and recovery procedures.
  • Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR).
  • Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy.
  • Mentor junior team members on Enterprise network and Infrastructure procedures, best practices, AI tool usage, DR procedures, and emerging technologies to build organizational capability.

What do you need to succeed?

Must-have

  • Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience
  • Cisco Associate or Professional level certification on networking
  • AI/ML fundamentals certification (e.g., Google Cloud AI, AWS AI Practitioner, or equivalent)
  • Programming languages, including AI knowledge
  • 1-2 years in IT operations, systems administration, or incident management
  • Understanding Network based technologies and processes: Cisco suite of products including Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
  • Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
  • Advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
  • Scripting and automation experience (expand to include Python/AI workflows)
  • Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
  • Datacentre Infrastructure platforms and technologies knowledge
  • Experience with Silver Peak SD-WAN technologies (configuration, management, troubleshooting)
  • Basic understanding of ATM platforms and setups (communication problems, modems, switches)
  • Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers. ServiceNow, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
  • Strong communication and ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers.
  • Demonstrated experience executing and validating Datacentre disaster recovery runbooks in production environments.

Nice to Have

  • Experience with Fault, Incident, Problem and Change management
  • Understanding of business continuity planning
  • In-depth technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless,
  • Knowledge of MCP Servers, AI and ML models

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities for overtime
  • Opportunities for on-call support rotation

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

<...

Apply