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Network Help Desk Technician Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Ability to work overtime & meet deadlines. - Basic knowledge of network operating systems, network ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Network, Networking, Illinois Recruiters, IT Jobs, Illinois Recruiting Looking to ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site ...

Chesapeake Containment

Help Desk Technician

Greensboro, NC · On-site

$19.50 - $26.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

This position will provide direct IT support to users across multiple network environments ... The Senior Help Desk Technician will troubleshoot hardware and software issues, support system ...

City of Richmond, Texas

Help Desk Technician

Richmond, TX

$16.25 - $22/hr

Join the City of Richmond as a valued Help Desk Technician in the Information Technology Department ... Associate's degree or technical degree in information systems, computer science, networking, or ...

City of Richmond, Texas

Help Desk Technician

Richmond, TX · On-site

$23.13/hr

Join the City of Richmond as a valued Help Desk Technician in the Information Technology Department ... Associate's degree or technical degree in information systems, computer science, networking, or ...

City of Richmond, Texas

Help Desk Technician

Richmond, TX · On-site

$23.13/hr

Join the City of Richmond as a valued Help Desk Technician in the Information Technology Department ... Associate's degree or technical degree in information systems, computer science, networking, or ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Description Help Desk Technician About Our Company Lids Sports Group is the largest licensed sports ... networking fundamentals, and mobile devices. • IT-related degree or equivalent experience ...

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

This support may consist of both hardware, software and network trouble shooting and problem resolution. The Help Desk Technician is to research and follow-up on problems that may require additional ...

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Network Help Desk Technician information

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How much do network help desk technician jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for network help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Network Help Desk Technicians, and how can they be addressed?

Network Help Desk Technicians often encounter challenges such as troubleshooting complex connectivity issues, managing multiple support requests simultaneously, and communicating technical solutions to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks effectively, and continually update your knowledge of network technologies. Additionally, clear and patient communication with end-users can help ensure issues are resolved efficiently and users feel supported.

What is the difference between Network Help Desk Technician vs Desktop Support Technician?

AspectNetwork Help Desk TechnicianDesktop Support Technician
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentNetwork issues, server environments, troubleshooting network hardwareEnd-user devices, software issues, hardware troubleshooting
Industry UsageIT support, network administration, enterprise environmentsIT support, help desks, corporate offices

Both roles involve technical support, but Network Help Desk Technicians focus on network infrastructure and connectivity issues, while Desktop Support Technicians primarily troubleshoot end-user hardware and software problems. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What are Network Help Desk Technicians?

Network Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance for network-related issues within an organization. They respond to user inquiries, diagnose connectivity problems, configure network hardware and software, and escalate complex issues to higher-level technicians if needed. Their role is crucial in maintaining network uptime and ensuring smooth communication across computer systems. Additionally, they often document solutions and educate users on best practices for network security.

What are the key skills and qualifications needed to thrive as a Network Help Desk Technician, and why are they important?

To thrive as a Network Help Desk Technician, you need a solid understanding of networking fundamentals, troubleshooting skills, and typically an associate degree or recognized certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and network monitoring software is essential for diagnosing and resolving technical issues. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and collaborate with IT teams. These competencies ensure timely and accurate support, minimizing downtime and maintaining business productivity.
More about Network Help Desk Technician jobs
What cities are hiring for Network Help Desk Technician jobs? Cities with the most Network Help Desk Technician job openings:
What job categories do people searching Network Help Desk Technician jobs look for? The top searched job categories for Network Help Desk Technician jobs are:
Network Help Desk Technician jobs near you

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Re-posted 28 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

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