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Highlands College

HC Navigate Support

Birmingham, AL · On-site

The Navigate Support role serves alongside the Student Success team to help first-year students at Highlands College become rooted, connected, and equipped for a successful college experience. This ...

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As of Sep 14, 2026, the average hourly pay for navigate in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a navigate?

Navigators are professionals who assist individuals in finding their way through complex systems, such as healthcare, insurance, or social services. They provide guidance, support, and information to help clients understand their options and make informed decisions. Navigators often work in settings like hospitals, clinics, or community organizations, and may help with tasks like enrolling in health insurance, accessing resources, or managing care. Their goal is to reduce barriers and ensure clients receive the services they need.

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To thrive as a Navigator, you need strong analytical skills, spatial awareness, and a background in navigation or related fields such as maritime or aviation studies. Proficiency with navigation tools, GPS systems, mapping software, and, for some sectors, certifications like STCW or FAA credentials are typically required. Excellent communication, decision-making, and adaptability are crucial soft skills for coordinating with teams and responding to changing conditions. These skills ensure safe, efficient, and accurate route planning and execution in dynamic environments.

What are some common challenges navigate team members face when assisting clients, and how are these typically addressed?

Navigate team members often encounter challenges such as managing complex client needs, adapting to rapidly changing project requirements, and balancing multiple priorities. Success in this role requires strong communication skills, flexibility, and a collaborative mindset. Team members typically address these challenges by leveraging regular team meetings, sharing best practices, and utilizing project management tools to stay organized. Ongoing training and support from experienced colleagues also help Navigate professionals continuously improve their problem-solving abilities.

What is the difference between Navigate vs Customer Service Representative?

AspectNavigateCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentField or office-based, often involving navigation tools or softwareCall centers, retail, or office settings
Industry UsageLogistics, transportation, delivery servicesRetail, telecommunications, banking
Common Search/ComparisonNavigate vs Customer Service Representative

The main difference is that Navigate roles focus on guiding clients or teams using navigation tools, often in logistics or transportation, while Customer Service Representatives handle client inquiries and support in various industries. Both roles require strong communication skills, but Navigate positions emphasize technical navigation skills, whereas Customer Service roles focus on customer interaction and problem-solving.

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Infographic showing various Navigate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

HC Navigate Support

Birmingham, AL • On-site

Highlands College
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Highlands Collegeexternal

Part-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

This is a student employment position. Applicants must be currently enrolled at Highlands College to be eligible.


Summary of Responsibilities:

The Navigate Support role serves alongside the Student Success team to help first-year students at Highlands College become rooted, connected, and equipped for a successful college experience. This role provides consistent relational support, connects students to key resources, and reinforces developmental next steps throughout the freshman year.


By engaging students through intentional interactions, events, and follow-up, this role contributes directly to student success, retention, and holistic growth-academically, spiritually, and personally.


Specific Duties and Responsibilities:

  • Build meaningful relationships with first-year students through regular meetings, campus interactions, and Navigate events.
  • Support the Navigate team in guiding students through their first-year experience at Highlands College.
  • Connect students to essential resources, relationships, and opportunities that foster success and belonging.
  • Encourage and monitor student progress by helping students identify and take appropriate next steps in their development.
  • Serve as a consistent point of contact, offering encouragement, accountability, and support.
  • Assist in the planning and execution of Navigate events and initiatives.
  • Collaborate with the Student Success team to address student needs and ensure continuity of care.
  • Maintain familiarity with Highlands College's catalog, student handbook, and other key resources to accurately guide students.
  • Track student engagement, progress, and challenges using designated systems and report insights as needed.
  • Contribute to the development and improvement of student support resources.


Other Duties:

  • Actively contribute to a culture of academic excellence, spiritual growth, and personal development.
  • Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
  • Engage in the spiritual, social, and cultural life of the college community.
  • Adhere to and support all college policies, procedures, and expectations.


Qualifications

Personal Characteristics:

  • Demonstrates the following attributes:
    • Love God
    • Love People
    • Pursue Excellence
    • Choose joy
  • Passion for developing and supporting students.
  • Strong relational instincts with the ability to build trust quickly.
  • High level of initiative, energy, and personal responsibility.
  • Adaptable and resilient in a fast-paced, dynamic environment.
  • Team-oriented mindset with a willingness to collaborate and serve.


Abilities & Skills:

  • Excellent communication, interpersonal, and organizational skills.
  • Ability to listen well, assess student needs, and provide thoughtful guidance.
  • Strong attention to detail with the ability to manage multiple responsibilities.
  • Ability to work independently while staying aligned with team objectives.
  • Capable of clearly explaining processes, expectations, and resources.
  • Demonstrates sound judgment and problem-solving skills.
  • Maintains a high level of professionalism and confidentiality.
  • Familiarity with (or ability to quickly learn) student support systems and resources.


Education:

Current Highlands College student in good standing.

Overall GPA of 3.25 preferred.

Extent of Public Contact:

  • High.

Physical Demands:

  • Moderate exposure to physical risk.
  • Good physical condition is required.
  • Work is normally performed in a typical interior/office work environment.


Direct Reports:

  • This position is not a team lead for any Highlands College teammates.

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