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Private Listing

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MSP Support Engineer

Memphis, TN · On-site

$45K - $55K/yr

We're an outsourced IT support firm supporting professional businesses in the Memphis Metro, including Small and mid-sized organizations. Job Role: - Level 1, 2 & 3 Remote Helpdesk Support for our ...

Peyton Resource Group (PRG)

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MSP Support Technician / Engineer II

San Antonio, TX · On-site

$60K/yr

Seeking an MSP Support Technician / Engineer II to serve as the escalation point for Tier 1 support while providing high-level technical support across client environments. This role will ...

K2 Staffing, LLC

IT Support Engineer - (MSP)

Spokane, WA · On-site

$35 - $45/hr

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...

SHI

Support Engineer - Vendor Engagement

Charlotte, NC

$22 - $28/hr

Job Summary The MSP Support Engineer - Vendor Engagement Specialist is a critical administrative role within MSP Operations. The primary responsibility of this role is to facilitate and monitor ...

K2 Staffing

IT Support Engineer - (MSP)

Spokane, WA · On-site

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician , who is proficient ...

SHI

Support Engineer - Vendor Engagement

Somerset, NJ · On-site

$22 - $28/hr

Job Summary The MSP Support Engineer - Vendor Engagement Specialist is a critical administrative role within MSP Operations. The primary responsibility of this role is to facilitate and monitor ...

In-Telecom

WI · On-site

$80K - $110K/yr

IT Support Engineer (MSP Onboarding & Projects) Department: Projects Employment Type: Full Time Location: Texas Reporting To: Leighton Poley Compensation: $80,000 - $110,000 / year Description The ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to ... Accurately document work and manage tickets using MSP best practices * Assist with deployments ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP ...

ZTEK Solutions

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Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

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Msp Support Engineer information

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How much do msp support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for msp support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities are hiring for Msp Support Engineer jobs?

Cities with the most Msp Support Engineer job openings:

What states have the most Msp Support Engineer jobs?

States with the most job openings for Msp Support Engineer jobs include:

What are popular job titles related to Msp Support Engineer jobs?

For Msp Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Msp Support Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

MSP Support Engineer

Memphis, TN • On-site

Private Listing
See more jobs at Private Listingexternal

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

An Information Technology Managed Services Provider based in Memphis, TN, is looking for a Technical Support Representative to join our team. We’re an outsourced IT support firm supporting professional businesses in the Memphis Metro, including Small and mid-sized organizations.

Job Role:
- Level 1, 2 & 3 Remote Helpdesk Support for our Clients.
- Performing projects for our clients that range from Server Upgrades, Cloud Migrations, Office Moves, Network hardware upgrades, IT infrastructure build-outs, and more.
- Onsite client visits (Memphis, TN, and surrounding area) to perform Level 1, 2 & 3 Support.

Requirements:

- Must have 2 years of Managed Service Provider Experience.
- Experience in administering Windows-based networks.
- Desktop Support skills in a Windows Environment.
- Must have Advanced Windows Server Administration Experience.
- Active Directory Administration Skills.
- TCP/IP Networking Skills and network services.
- Ability to independently perform projects and understand network management.
- Ability to follow directions/procedures.
- Ability to work in a team environment.
- Must be able to speak and write English fluently.
- Must have 5 Years' Experience in IT Field.
- Experience in Microsoft Cloud solutions (Office365, Azure, etc.)

This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with a strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance