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Msp Support Engineer Jobs in Washington (NOW HIRING)

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Support the MSP Customer Success Managers to educate clients on infrastructure improvements ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the ... Support the MSP Customer Success Managers to educate clients on infrastructure improvements ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical ... Partner with the MSP to resolve issues requiring additional expertise or vendor support * Identify ...

OmegaCor Technologies

MSP Network Engineer

Millersville, MD · On-site

$105K - $115K/yr

The Managed Services Provider (MSP) - Network Operations Center (NOC) Engineer is a key contributor ... Technical Support & Incident Response: Provide Tier 2 support for hardware, software, and user ...

OmegaCor Technologies

MSP Network Engineer

Millersville, MD · On-site

$105K - $115K/yr

The Managed Services Provider (MSP) - Network Operations Center (NOC) Engineer is a key contributor ... Technical Support & Incident Response : Provide Tier 2 support for hardware, software, and user ...

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Msp Support Engineer information

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities in Washington are hiring for Msp Support Engineer jobs?

Cities in Washington with the most Msp Support Engineer job openings:

Infographic showing various Msp Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Engineer III

Reston, VA • On-site

IsI Enterprises LLC
See more jobs at IsI Enterprises LLCexternal

$90K - $100K/yr

Full-time

PTO

Re-posted 20 days ago

Job description

The Support Engineer III role is a technical leader within the Support Department, reporting to the Manager of Support. This role is responsible for escalation support, administration of key systems, and providing leadership to Tier I and Tier II support engineers. This role will also involve complex troubleshooting of technical issues, creating and documenting processes, and automation and scripting, across both internal and client environments.
This position is collaborative with Cybersecurity, Compliance, and Program Management teams to ensure that infrastructure solutions align with security frameworks, operational best practices, and client needs.
Success in this role is measured by improvements in customer retention, profitability, and customer satisfaction, achieved through strong client communication, high-performing teams, automation, and technical mentorship.
Key Responsibilities
  • Technical Leadership & Tier 3 Support
  • Act as the highest-level technical escalation point for engineering-related client and internal issues.
  • Lead technical troubleshooting, root cause analysis, and proactive problem resolution.
  • Ensure clear, client-friendly communication of technical solutions to enhance customer trust and satisfaction.
  • Cloud & Infrastructure Engineering
  • Design, implement, and optimize hybrid cloud environments (Azure, AWS, GCC/GCC High) with a focus on automation, scalability, and performance.
  • Develop and implement automation strategies (PowerShell, Python) to streamline provisioning, monitoring, and system management.
  • Maintain 99.99% uptime and high availability through proactive infrastructure monitoring, redundancy strategies, and disaster recovery planning.
  • Ensure compliance with NIST 800-171, CMMC, and FedRAMP, partnering with Cybersecurity & Compliance teams
Collaboration & Cross-Department Support
  • Partner with Program Management (PMO) to execute client onboarding/offboarding and compliance readiness projects, ensuring technical feasibility and smooth transitions.
  • Work with Cybersecurity to align cloud and infrastructure security with NIST 800-171, CMMC, and FedRAMP standards. (Security implementation is managed by the Cybersecurity team.)
  • Support Compliance teams in audits by ensuring technical configurations meet compliance requirements.
  • Collaborate with Account Management & Client Success to educate clients on infrastructure modernization, automation, and cloud strategy improvements.
Operational Maturity & Continuous Improvement
  • Support the MSP Customer Success Managers to educate clients on infrastructure improvements, security hardening, and IT best practices.
  • Provide technical insights during project meetings and business reviews to ensure client expectations are met.
  • Enhance customer satisfaction by ensuring clear, structured technical communication.
  • Conduct knowledge-sharing sessions for Tier 1 & Tier 2 engineers, reducing Tier 3 escalations and improving team expertise.
    Qualifications
  • U.S. Citizenship is required.
  • Must be eligible to obtain and maintain a U.S. Government security clearance.
  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
  • 6+ years of experience in IT engineering, with a focus on MSP/MSSP environments.
  • Strong expertise in Microsoft 0365 (GCC/GCC High preferred), including Entra, Exhange, Intune, Purview, Sharepoint, Teams.
  • Azure Entra, Infrastructure, Networking, Migration, Storage accounts (AWS a plus)
  • Proficiency with Active Directory and hybrid environments, including GPO and NPS.
  • Ability to support Mac, iPhone and supporting tools
  • Azure AI, Copilot, and other AI product support a strong plus
  • Advanced knowledge of networking (firewalls, VPNs, SD-WAN, SASE)
  • Windows/Linux infrastructure, and virtualization technologies.
  • Hands-on experience with automation/scripting (PowerShell, Python, Ansible) to optimize deployments and system management.
  • Proficiency in infrastructure monitoring, performance tuning, and high-availability designs.
  • Strong understanding of MSP/MSSP tool stack management (RMM, PSA, SIEM, EDR, Email Security, Backup solutions).
  • Ability to collaborate with security teams, ensuring infrastructure aligns with security and compliance standards (NIST 800-171, CMMC, FedRAMP).
  • Strong problem-solving skills and technical leadership experience, mentoring junior engineers and driving automation initiatives.
What we offer:
  • Competitive salary range: $90,000 - $100,000 (commensurate with experience).
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.
IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.

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