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Msp Support Engineer Jobs in Washington (NOW HIRING)

MainSpring

Tier 2 Field Engineer - MSP

Washington, DC · On-site

$70K - $80K/yr

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area) Job Location : DC Metro Area Type ... Strong technical skills supporting Microsoft Server 2016 or newer required * Strong working ...

MSP Hire, Inc.

Senior Systems Engineer

Columbia, MD · On-site

$120K - $145K/yr

Support service desk teams with advanced technical guidance Cloud & Infrastructure Projects ... Experience working in a Managed Services Provider (MSP) environment strongly preferred * Advanced ...

MSP Hire, Inc.

Senior Systems Engineer

Columbia, MD · On-site

$120K - $145K/yr

Support service desk teams with advanced technical guidance Cloud & Infrastructure Projects ... Experience working in a Managed Services Provider (MSP) environment strongly preferred * Advanced ...

Magna5

Tier 1 Engineer

Northern Virginia, VA · On-site

$60K - $80K/yr

Tier 1 Engineer, End User Support (On-Site Northern VA Area) Northern VA Area Northern VA Area, VA ... support, or customer service role (MSP experience a plus). * Experience with PSA and RMM Tools

IOTAP Inc. US Positions

Sales Engineer

Reston, VA · On-site

We have users around the world and global team that supports our customer's needs. We are looking ... Stay informed about developments in the CSP, MSP, Distributor ecosystem, and PSA platforms like ...

Solvere One

MSP System Administrator

Sterling, VA · On-site

$70K - $95K/yr

We provide executive-level, white-glove support. Opening Solvere One is seeking highly qualified ... This role requires the candidate to be able constantly learn new technologies and reverse engineer ...

Solvere One/HouseCall

MSP System Administrator

Sterling, VA · On-site

$70K - $95K/yr

We provide executive-level, white-glove support. Opening Solvere One is seeking highly qualified ... This role requires the candidate to be able constantly learn new technologies and reverse engineer ...

ADP, Inc.

Cybersecurity Engineer

Arlington, VA · On-site

$100K - $153K/yr

Support the ATO lifecycle for SyncPoint, including contributing to and maintaining the System ... Coordinate with the organization's Managed Service Provider (MSP) to validate MSP-implemented ...

Page Mechanical Group, Inc.

IT Engineer

Leesburg, VA · On-site

... MSP. * 3. Systems implementation and planning. * 4. Evaluate, research and approve or disapprove ... * 5. Support IT Techs by Troubleshooting and resolving user and other issues, problems and ...

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Msp Support Engineer information

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities in Washington are hiring for Msp Support Engineer jobs?

Cities in Washington with the most Msp Support Engineer job openings:

Infographic showing various Msp Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Tier 2 Field Engineer - MSP

Washington, DC • On-site

MainSpring
See more jobs at MainSpringexternal

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Provide proactive network and infrastructure administration analysis and support for clients on client sites in the DC-MD-VA metro area

  • Troubleshoot and resolve IT-related issues onsite, including VoIP, firewall, network equipment, virus/malware cleanup, and workstation boot issues

  • Assist project engineers with onboarding new clients

Job description

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area)
Job Location: DC Metro Area
Type: Fulltime, Mon-Fri
Number of Openings: 1
Start Date: Contingent
Salary Range: $70,000-$80,000 annually
Clearance Required:None
MainSpring, Inc. is looking for an experienced and forward-thinking Tier 2 Field Engineer - MSP to join our team. The position requires a well-rounded individual who can work independently, remotely and at client sites, consulting, implementing, and managing a wide variety of technical solutions. Excellent interpersonal communication and time/project management skills are required. This role is also responsible for the upkeep, configuration and reliable operation of individual and multi-user computer systems for both internal and external clients. If you are someone who maintains a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues, look no further!
Primary Roles and Responsibilities:
  • Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-MD-VA metro area
  • Troubleshoot and resolve varying IT related issues requiring an onsite presence to remediate. Issues may include, but are not limited to, VoIP support, firewall and network equipment, virus/malware cleanup, workstation boot issues, etc.
  • Assist project engineers with new client onboardings

Job Requirements and Qualifications:
  • Minimum 4 years' experience providing technical support for desktop and server level operating systems and applications, networking equipment, and managing multiple clients
  • Strong technical skills supporting Microsoft Server 2016 or newer required
  • Strong working knowledge of Microsoft Active Directory, DNS, and Group Policy
  • Ability to install, configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
  • Knowledge and experience with virtual environments (AWS, Azure, VMware, Hyper-V)
  • Experience supporting Microsoft Office 365
  • Working knowledge of firewall technologies
  • Ability to troubleshoot computer and peripheral hardware issues
  • Ability to manage outside vendors to resolve client service requests
  • Excellent customer service skills and strong interpersonal communication skills
  • Fluent English language skills with experience providing recommendations to clients
  • Own reliable transportation, have a clean driving record and willing to travel in and around the Washington DC metro area
  • Demonstrated ability to work both independently and as part of a team
  • Demonstrated ability to analyze problems and make decisions
  • Effective multi-tasking skills and ability to succeed in fast-paced work environments
  • Linux knowledge
  • Experience with RMM and ticketing tools such as ConnectWise Automate and ConnectWise Manage

About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian's 50 Great Places to Work and countless awards for employee programs, growth and innovation.
  • Medical, Dental and Vision coverage for employee and family
  • 401k + company matched contributions 4% match on 5% contribution - Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year - no vesting period!
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
  • Health Reimbursement Account (HRA) w/ medical coverage
  • 7 Paid Holidays + 1 Floating Holiday
  • Paid Time Off (PTO)
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Employee Referral Program
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.
Like our clients, people tend to stay at MainSpring. If you think you're a match, let's connect.

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