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Msp Support Engineer Jobs in Florida (NOW HIRING)

ZTEK Solutions

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Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

Uptime

2nd Line Support Engineer

Temple Terrace, FL · Hybrid

2nd Line Engineer Hybrid based - Tampa, FL (3 days per week in the office) Working Hours: Monday to ... You will be responsible for delivering 2nd line IT support services to the customer base of our MSP ...

TrovaSearch

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $133K/yr

We are looking for a senior-level engineer with a strong MSP background who is ready to take on ... Help lead day-to-day service delivery operations, supporting SLA performance, ticket triage, and ...

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Msp Support Engineer information

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities in Florida are hiring for Msp Support Engineer jobs?

Cities in Florida with the most Msp Support Engineer job openings:

Infographic showing various Msp Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Engineer II

Miami Lakes, FL • On-site

ZTEK Solutions
IT Services • 1 - 10 employees
Learn more about ZTEK Solutionsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

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Job description

The Support Engineer II (L2) is a key technical escalation point within our MSP,

responsible for resolving intermediate to advanced issues through phone, remote, and

on-site support. This role blends deep troubleshooting expertise with proactive systems

management and hands-on client engagement, ensuring timely resolution of complex

incidents and exceptional customer satisfaction.

We are looking for an A-player - someone who is ready to roll up their sleeves, take

ownership of challenges, and thrive in a fast-paced, service-driven MSP environment.

This position offers a clear growth path into L3 Engineering, Project Engineering, or

other specialized technical roles, making it ideal for candidates who are motivated by

long-term career development within the MSP industry.

As a team, we value a service-first philosophy, collaborative problem-solving, and a

calm, professional approach when supporting clients across diverse industries.

Candidates who appreciate teamwork, continuous learning, and a client-centric mindset

will feel right at home here.

Key Responsibilities

  • Deliver hands-on and remote IT support to clients for hardware, software, and network issues.
  • Install, configure, and support network equipment (routers, switches, firewalls, access points).
  • Support and troubleshoot Microsoft technologies including Windows OS, Office 365, and Active Directory.
  • Maintain and troubleshoot Windows and Linux servers, including virtualization platforms (VMware, Hyper-V).
  • Handle software installations, updates, and integrations, particularly Microsoft-based environments.
  • Utilize a ticketing system to track, update, and resolve incidents and service requests.
  • Accurately document all technical work, including troubleshooting steps, resolutions, and preventive measures.
  • Escalate issues as necessary and communicate status updates clearly to clients.
  • Train users in new systems and provide best practice recommendations.
  • Maintain knowledge of industry trends, certifications, and evolving technologies.
  • Collaborate effectively with other IT engineers and departments on complex support cases.
  • Participate in on-call rotation and be available for after-hours support when needed.

Required Skills and Qualifications

  • 5+ years of relevant IT support/service experience.
  • Strong foundation in networking concepts (TCP/IP, VLANs, DNS, DHCP, VPN).
  • Proven experience configuring and managing switches, routers, and firewalls.
  • Experience supporting Windows Server environments, Active Directory, and Group Policy.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Excellent diagnostic and troubleshooting skills with both hardware and software.
  • Strong written and verbal communication skills.
  • Ability to multitask, prioritize, and self-manage in a fast-paced environment.
  • Experience working with remote access tools and IT ticketing systems (e.g., ConnectWise, Autotask, ServiceNow, etc.).
  • Valid driver’s license and reliable transportation for on-site visits.

Preferred Qualifications

  • MSP experience is required
  • Experience with IT frameworks like ITIL, Agile, or Lean.
  • Industry certifications (CCNA, MCSE, CompTIA A+, Network+).
  • Spanish proficiency.
  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).

Benefits

  • 401(k)
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Opportunity to work with a collaborative and innovative IT team

Schedule

  • 8-hour shifts
  • On-call rotation
  • Occasional nights and weekends as needed

ZTEK is committed to fostering a diverse and inclusive environment. We are an equal opportunity employer and welcome candidates of all backgrounds.