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Msp Support Engineer Jobs in Florida (NOW HIRING)

Travel + Leisure Co.

Database Engineer III

Orlando, FL · On-site

This role does not typically carry direct people-management responsibility but is expected to lead technical work, coordinate deliverables, mentor engineers, guide MSP resources, support standards ...

Travel + Leisure Co.

Database Engineer III

Orlando, FL · On-site

This role does not typically carry direct people-management responsibility but is expected to lead technical work, coordinate deliverables, mentor engineers, guide MSP resources, support standards ...

Travel + Leisure Co.

Database Engineer III

Orlando, FL · On-site

This role does not typically carry direct people-management responsibility but is expected to lead technical work, coordinate deliverables, mentor engineers, guide MSP resources, support standards ...

Travel-Leisure-Co

Database Engineer III

Orlando, FL · On-site

This role does not typically carry direct people-management responsibility but is expected to lead technical work, coordinate deliverables, mentor engineers, guide MSP resources, support standards ...

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

$48K - $55K/yr

... Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Oralndo, FL. This is NOT an entry level position. MUST have a minimum of 2-3 years MSP ...

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

$48K - $55K/yr

... Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Oralndo, FL. This is NOT an entry level position. MUST have a minimum of 2-3 years MSP ...

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Msp Support Engineer information

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities in Florida are hiring for Msp Support Engineer jobs?

Cities in Florida with the most Msp Support Engineer job openings:

Infographic showing various Msp Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Information Technology_USA - USA_Engineer

Jacksonville, FL • On-site

Real Soft, Inc.
IT Services • 501 - 1,000 employees
Learn more about Real Soft, Inc.external

Contractor

Re-posted 10 days ago

Job description

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Washington DC - Onsite 100%
Duration: 6 months
skill id: 10890619
Competencies: 5-7+ years experience
Desktop Management - Infrastructure Services (IS)
Role Audio/Visual Support Engineer
Required Technical Skill Set Crestron Audio/Video device setup & Support, Teams conferencing setup. Conference room support, Zoom setup & Support
Desired Competencies (Technical/Behavioral Competency)
Primary Skills:
1. Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.
2. Performing tasks that require physical presence at a Customer Locations.
3. Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams /Zoom conferencing solutions.
4. Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.
5. Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
6. Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.
7. Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.
8. Handling the installation, replacement, or removal of Equipment Components.
9. Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
10. Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts, and
11. Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices
12. Perform asset management.
13. Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings
Secondary Skills
1. Strong knowledge in ITIL process.
2. ITIL Certification
3. Strong communication
4. Good understanding of Audio/Video technologies
5. Good understanding of VIP support for conference rooms setup
6. Good experience with End user and Deskside support

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