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Msp Support Engineer Jobs in Indiana (NOW HIRING)

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee ... Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

Whether you are looking for network support, personal devices, mobility, security, backup, cloud or ... MSP environment. Essential Job Functions: * Implement and configure Microsoft 365 and Azure ...

Endeavor

Systems Engineer

Indianapolis, IN · On-site

Whether you are looking for network support, personal devices, mobility, security, backup, cloud or ... MSP environment. Essential Job Functions * Implement and configure Microsoft 365 and Azure ...

PinnaclePartners

Network Engineer

Evansville, IN

$90K - $100K/yr

This role blends hands-on network design and implementation with day-to-day infrastructure support ... CCNP certification Bachelor's or Associate's degree Background in an MSP or IT consulting ...

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

... support Maintain ownership of Major Incidents, and communicate status to internal and client ... ng experience, with at least 2 years in an MSP or multi-tenant consulting environment ...

Field of Talent

VOIP Systems Tech

Terre Haute, IN

$30 - $38/hr

Work directly with clients, carriers, vendors, and engineering teams. * Build experience that can ... MSP, telecommunications provider, or customer-facing technical support experience preferred.

Field of Talent

VOIP Systems Tech

Terre Haute, IN · On-site

Work directly with clients, carriers, vendors, and engineering teams. * Build experience that can ... MSP, telecommunications provider, or customer-facing technical support experience preferred.

Impact Networking

Systems Engineer

Hammond, IN · On-site

$75K - $90K/yr

Job Overview The TOC Systems Engineer will be part of Impact Networking's Managed IT organization ... experience in IT support, help desk, systems administration, or technical operations. MSP ...

Impact Networking

Systems Engineer

Indianapolis, IN · On-site

$75K - $90K/yr

Job Overview The TOC Systems Engineer will be part of Impact Networking's Managed IT organization ... experience in IT support, help desk, systems administration, or technical operations. MSP ...

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Msp Support Engineer information

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

Infographic showing various Msp Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Onsite Support Engineer I

Evansville, IN • On-site

Path Forward IT
Network Security • 51 - 200 employees
Learn more about Path Forward ITexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Onsite Support Engineer I
Company: Path Forward IT
Location: Evansville, IN
About the Role
Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.
Key Responsibilities
  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor the ticket gateway and designated queues.
  • Escalate issues as documented in IT Glue.
  • Create or update IT Glue articles with new customer findings.
  • Communicate with vendors to resolve outage issues.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations
  • Maintain established ticket SLAs as defined by manager.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for scheduled on-call rotations.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies
  • Ticketing software: Incident management and time tracking.
  • Remote system access: Running scripts and pushing approved actions.
  • Active Directory: Basic knowledge of security groups, group policy fundamentals, and domain controllers.
  • Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
  • Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
  • Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
  • Software as assigned.

Physical Requirements
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you're looking for, it could be a great fit-for you and for us.
Why Join Path Forward IT?
Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.
A Team Environment Built for Growth
Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds:
  • The autonomy and client engagement typical of a local MSP
  • The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at Path Forward IT:
  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Path Forward IT, participate in E-Verify

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