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Msp Support Engineer Jobs (NOW HIRING)

Path Forward IT

Support Engineer I

Support Engineer I Location: Hyrbrid/Remote (Northern KY or Southern Ohio) 8am-4:30pm EST Role ... Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP ...

ATB Technologies

Systems Support Engineer

Chesterfield, MO · On-site

$60K - $80K/yr

We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our ... Job Overview As a Systems Support Engineer at ATB Technologies, you will play a critical role in ...

Path Forward IT

Support Engineer I

Support Engineer I Location: Remote in CST or EST Role Overview The Support Engineer I provides ... Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP ...

Diverge IT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Service Provider (MSP) that helps organizations run secure, reliable, and forward-looking ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical ... Partner with the MSP to resolve issues requiring additional expertise or vendor support * Identify ...

DivergeIT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Service Provider (MSP) that helps organizations run secure, reliable, and forward-looking ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... MSP) environment * Bachelor's degree in Computer Science, Information Technology, or a related ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Support Engineer I Location: Hyrbrid/Remote (Northern KY or Southern Ohio) 8am-4:30pm EST Role ... Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... MSP) environment * Bachelor's degree in Computer Science, Information Technology, or a related ...

Path Forward IT

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Location: Remote About the Role: Path Forward IT is seeking a Support Engineer ... Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP ...

Diverge IT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Service Provider (MSP) that helps organizations run secure, reliable, and forward-looking ...

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... MSP) environment * Bachelor's degree in Computer Science, Information Technology, or a related ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... MSP) environment * Bachelor's degree in Computer Science, Information Technology, or a related ...

Spectra Defense

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer who thrives in a communicative, collaborative, and fast‑moving environment ... Evaluate and resolve technical issues independently while coordinating with the MSP for ...

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Msp Support Engineer information

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How much do msp support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for msp support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an MSP Support Engineer?

MSP Support Engineers are IT professionals who provide technical support and solutions for clients of managed service providers (MSPs). They handle a range of IT tasks, such as troubleshooting hardware and software issues, managing network infrastructure, and ensuring systems are secure and updated. These engineers often work remotely or on-site to resolve problems, maintain uptime, and implement new technologies. Their goal is to ensure smooth IT operations for multiple organizations served by the MSP.

What are the key skills and qualifications needed to thrive as an MSP Support Engineer?

To thrive as an MSP Support Engineer, you need strong troubleshooting skills, knowledge of networking protocols, and experience with Windows and Linux operating systems, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this fast-paced, client-facing role. These skills are vital to ensure efficient, high-quality technical support and maintain client satisfaction in managed IT service environments.

What are the most common challenges faced by MSP Support Engineers when managing multiple client environments?

MSP Support Engineers often juggle multiple client networks, each with unique configurations, priorities, and security requirements. A common challenge is quickly switching contexts between clients while maintaining high-quality service and adhering to strict SLAs. Staying organized, documenting changes meticulously, and communicating effectively with both clients and internal teams are essential to overcoming these challenges. Additionally, keeping up with evolving technologies and security threats is crucial to providing proactive support.

What is the difference between Msp Support Engineer vs Network Support Technician?

AspectMsp Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, IT support teams, client sitesCorporate IT departments, service providers, client networks
ResponsibilitiesSupporting MSP clients, troubleshooting hardware/software, remote supportMaintaining network hardware, troubleshooting connectivity, network setup

The Msp Support Engineer and Network Support Technician roles share similar certifications and work environments, often supporting client networks and hardware. However, Msp Support Engineers typically focus on providing remote and on-site support within MSP companies, handling a broader range of client issues, while Network Support Technicians concentrate more on network infrastructure and connectivity within organizations. Both roles are essential in IT support but differ in scope and daily tasks.

What cities are hiring for Msp Support Engineer jobs?

Cities with the most Msp Support Engineer job openings:

What states have the most Msp Support Engineer jobs?

States with the most job openings for Msp Support Engineer jobs include:

What are popular job titles related to Msp Support Engineer jobs?

For Msp Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Msp Support Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support Engineer I

Remote

Path Forward IT
Network Security • 51 - 200 employees
Learn more about Path Forward ITexternal

Full-time

Re-posted 18 days ago

Job description

Support Engineer I
Location: Hyrbrid/Remote (Northern KY or Southern Ohio) 8am-4:30pm EST
Role Overview
The Support Engineer I provides technical support primarily by phone or ticketing system, with occasional onsite support as needed. This role follows documented support procedures, monitors ticket queues, and maintains ticket and phone service level agreements (SLAs).
Key Responsibilities
  • Document all time daily (activities, projects, tickets) in the ticketing system in real time
  • Ensure in-progress tickets are properly documented and handed off before the end of each shift
  • Monitor ticket gateway and designated queues
  • Escalate issues according to documented procedures in IT Glue
  • Create or update documentation in IT Glue based on new customer findings
  • Build client rapport during onsite assignments through troubleshooting and direct interaction
  • Travel 50-75% as required
Performance Expectations
  • Maintain established call and ticket SLAs as defined by management
  • Maintain customer satisfaction (CSAT) scores as defined by management
  • Submit weekly timesheets by end of shift each Friday
  • Meet established billable hours requirements each week
  • Achieve annual goals and objectives as set in the HRIS and reviewed quarterly
Technical Skills & Proficiencies
  • Ticketing Software: Incident management and time allocation
  • Remote Support Tools: Ability to remote into systems, push approved scripts, and execute actions
  • Active Directory: Basic knowledge of security groups, group policy, and domain controllers
  • Virtualization: Basic understanding of VMware and Hyper-V
  • Microsoft Windows/Servers: Knowledge of Windows environments, server types, patching, and maintenance
  • Networking: Basic troubleshooting skills, DHCP, DNS, and tools such as ping, nslookup, and traceroute
  • Additional software as assigned
Work Environment & Physical Requirements
  • Ability to use hands to handle and control equipment
  • Ability to communicate effectively (talk and hear)
  • Ability to read, write, and interpret written documents
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations)
Additional Information
By accepting this role, employees acknowledge their responsibility to comply with company policies, uphold organizational values, and report any violations of law or standards of conduct. Employees are expected to demonstrate respect and integrity in all interactions with clients, customers, and colleagues.
If this sounds like what you're looking for, it could be a great fit-for you and for us
Why Join Path Forward IT?
Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.
A Team Environment Built for Growth
Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds:
  • The autonomy and client engagement typical of a local MSP
  • The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

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