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Msp Program Manager Jobs in Massachusetts (NOW HIRING)

Information Security Engineer

Andover, MA ยท On-site +1

$150K - $180K/yr

Report on security posture and program maturity to senior leadership * Help drive risk assessments ... Serve as ALKU's primary point of contact with MSSP and MSP managing alert tuning, detection ...

Information Security Engineer

Andover, MA ยท On-site

$150K - $180K/yr

Report on security posture and program maturity to senior leadership * Help drive risk assessments ... Serve as ALKU's primary point of contact with MSSP and MSP managing alert tuning, detection ...

IT Manager

Worcester, MA ยท On-site

$70K - $85K/yr

... program teams throughout the organization. * Professional Growth - Expand your leadership ... Partner with the MSP to track root-cause analyses and follow-through for system issues. * Maintain ...

IT Manager

Worcester, MA ยท On-site

$71 - $85/hr

... program teams throughout the organization. * Professional Growth - Expand your leadership ... Partner with the MSP to track rootโ€‘cause analyses and followโ€‘through for system issues.

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Service Platform Technician

Worcester, MA ยท On-site

$65K - $85K/yr

... program, home lab projects, internships, or can demonstrate equivalent hands-on experience ... fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a ...

... more study management teams. In collaboration with assigned Safety Scientists, the MSP ensures ... Formulates and drives the optimal safety strategy for assigned oncology programs in clinical ...

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Service Platform Technician

Worcester, MA ยท On-site

$65K - $85K/yr

... program, home lab projects, internships, or can demonstrate equivalent hands-on experience ... fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a ...

Director Safety Physician

Cambridge, MA ยท On-site

$168K - $268K/yr

... more study management teams. In collaboration with assigned Safety Scientists, the MSP ensures ... Formulates and drives the optimal safety strategy for assigned oncology programs in clinical ...

Showing results 21-40

Msp Program Manager information

See Massachusetts salary details

$42K

$117.4K

$171.5K

How much do msp program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for msp program manager in Massachusetts is $117,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,700.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are popular job titles related to Msp Program Manager jobs in Massachusetts?

For Msp Program Manager jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Msp Program Manager jobs?

Cities in Massachusetts with the most Msp Program Manager job openings:

Infographic showing various Msp Program Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,360 per year, or $56.4 per hour.

Information Security Engineer

ALKU

Andover, MA โ€ข On-site, Remote

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Key responsibilities

  • Own ALKU's day-to-day cybersecurity operations and serve as the primary internal liaison to MSSP and MSP.

  • Drive and maintain ALKU's cybersecurity roadmap, establish security policies, and report on security posture to senior leadership.

  • Oversee detection, triage, escalation, and response to security incidents, including maintaining incident response plans and providing on-call escalation support.


Job description

Job Title: Information Security Engineer

Location: Hybrid - Andover, MA | Full-Time

Pay: $150,000 - $180,000

About ALKU

Your next big career move starts here, join us at an organization that has been voted Best Place to Work for the past decade.

Join one of the fastest-growing, top-rated staffing firms in the country. ALKU is a specialized consulting and staffing firm that connects exceptional talent with organizations across Technology, Life Sciences, Healthcare IT, Government, and other highly specialized industries. Since our founding, we've built our business around expertise, long-term relationships, and delivering an exceptional experience for both our clients and consultants.

See it for yourself @LifeatALKU or on our website page: About ALKU!

What You'll Do

You will own ALKU's day-to-day cybersecurity operations and long-term security strategy, serving as the primary internal liaison to our Managed Security Service Provider (MSSP) and our Managed Service Provider (MSP). You bring deep security engineering experience, a strong networking foundation, and the ability to communicate risk clearly to leadership

Security Strategy & Governance

  • Drive and maintain ALKU's cybersecurity roadmap and controls, aligning initiatives with business risk and priorities
  • Establish and communicate security policies, standards, and procedures across the organization
  • Report on security posture and program maturity to senior leadership
  • Help drive risk assessments, remediation planning, and evaluate security investments and vendors
  • Serve as ALKU's primary point of contact with MSSP and MSP managing alert tuning, detection coverage, response playbooks, and regular business reviews
  • Ensure SLAs and security commitments from both partners are met AWS & Cloud Infrastructure Security
  • Partner with the Engineering team on the security of ALKU's AWS environment, providing hands-on security expertise and guidance
  • Build and maintain a security roadmap for ALKU's custom-built applications, in partnership with Engineering leadership
  • Implement and maintain AWS security best practices across the environment
  • Assess and advise on cloud security posture across AWS, Azure, SaaS platforms, and custom applications at ALKU
  • Track and prioritize remediation of application-layer findings alongside infrastructure risk

Incident Monitoring, Triage & Response

  • Oversee detection, triage, escalation, and response to security incidents
  • Partner with MSP to maintain ALKU's incident response plan, tabletop exercise program, and post-incident review process
  • Provide on-call escalation support during high-severity incidents; occasional after-hours availability required
  • Analyze security data, alerts, and logs to identify risks and trends; maintain up-to-date awareness of the evolving threat landscape
  • Work with MSP and MSSP to tune Automatic Response Plays, SIEM and EDR tooling to reduce noise and improve detection

Network, Endpoint & Infrastructure Security

  • General understanding of networking expertise to assess and improve ALKU's security architecture (firewalls, VPN, network segmentation, DNS security, and Zero Trust initiatives)
  • Review and advise on network changes, cloud connectivity, remote access design, and firewall rule sets in partnership with the MSP
  • Work with MSP to oversee Microsoft 365 and Entra ID (Azure AD) security configuration, Conditional Access, and MFA enforcement
  • Assess and advise on cloud security posture across Azure, SaaS platforms, and custom applications at ALKU

Compliance, Awareness & Reporting

  • Lead the security awareness training program including phishing simulations and role-based education
  • Maintain accurate security incident records, documentation, and audit-ready evidence libraries
  • Prepare regular security reports for internal stakeholders

What We're Looking For

Required

  • 7+ years of progressive information security experience, with 2-3+ years in a senior or lead role
  • Hands-on AWS security experience: encryption and secure environment oversight
  • Networking knowledge: IP, routing/switching, firewall architecture, VPN, VLANs, DNS, IDS/IPS - a background in network engineering or network security is a strong differentiator
  • Hands-on experience with SIEM platforms, EDR tools, and threat detection/response workflows;

familiarity with MDR/MSSP platforms preferred

  • Experience managing or overseeing MSSPs and/or MSPs in an enterprise or mid-market environment
  • Strong command of the Microsoft 365 security stack: Defender suite, Entra ID, Conditional Access
  • Ability to develop security strategy and communicate risk clearly to non-technical leadership

Preferred

  • CISSP, CISM, CCNP Security, CompTIA CASP+, or equivalent certification
  • Experience with SASE, SD-WAN, or Zero Trust network architecture
  • Familiarity with Microsoft Sentinel, Defender compliance tooling
  • Cloud security experience (Azure, AWS)
  • Familiarity with CMMC 2.0 or NIST Controls

Education

  • Bachelor's degree in Computer Science, Information Security, Information Technology, or related field preferred; equivalent experience considered

What We Provideย ย 

  • Comprehensive onboarding and training from day one
  • Dedicated mentorship and coaching
  • Clear career progression and opportunities for internal advancement

The Benefits

  • Medical, dental, and vision
  • Life and disability insurance
  • Competitive 401(k) match
  • Equity plan
  • PTO package, plus birthdays off and volunteer time off
  • Paid holidays
  • Student Loan Reimbursement after one year as a full-time employee
  • Childcare reimbursement
  • Fitness reimbursement
  • A variety of Employee Resource Groups (ERGs)

Location & Work Environmentย 

On-site requirements

  • Hybrid role based in Andover, MA with flexibility for remote work. Fast-paced, collaborative culture with opportunity for professional growth. Occasional after-hours availability required for critical incidents or on-call coverage.

Physical requirements

  • Prolonged periods of sitting at a desk and working on a computer

What Happens Next

  • Apply, and you'll hear from an Internal Recruiter within 1-4 business days if you're a match

Equal Opportunity Employer

ALKU is an Equal Opportunity Employer committed to fostering an inclusive workplace where all individuals are treated with respect and provided equal employment opportunities. Employment decisions are based on business needs, job-related qualifications, merit, and performance, without regard to any characteristic protected by applicable federal, state, or local law.

ALKU is committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the hiring process, consistent with applicable law.

**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.**