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Msp Program Manager Jobs in Massachusetts (NOW HIRING)

Information Security Engineer

Andover, MA · On-site +1

$150K - $180K/yr

Report on security posture and program maturity to senior leadership * Help drive risk assessments ... Serve as ALKU's primary point of contact with MSSP and MSP managing alert tuning, detection ...

Information Security Engineer

Andover, MA · On-site

$150K - $180K/yr

Report on security posture and program maturity to senior leadership * Help drive risk assessments ... Serve as ALKU's primary point of contact with MSSP and MSP managing alert tuning, detection ...

IT Manager

Worcester, MA · On-site

$70K - $85K/yr

... program teams throughout the organization. * Professional Growth - Expand your leadership ... Partner with the MSP to track root-cause analyses and follow-through for system issues. * Maintain ...

IT Manager

Boston, MA · On-site

$89K - $110K/yr

Manage vendor and MSP relationships, including renewal tracking and procurement across our software ... What Demiurge Offers: • Flexible work environment • Generous PTO program including vacation ...

IT Manager

Boston, MA · On-site

$89K - $110K/yr

Manage vendor and MSP relationships, including renewal tracking and procurement across our software ... Flexible work environment Generous PTO program including vacation days, sick days, and holidays.

Be Seen First

... program, home lab projects, internships, or can demonstrate equivalent hands-on experience ... fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a ...

Be Seen First

... program, home lab projects, internships, or can demonstrate equivalent hands-on experience ... fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a ...

... more study management teams. In collaboration with assigned Safety Scientists, the MSP ensures ... Formulates and drives the optimal safety strategy for assigned oncology programs in clinical ...

... more study management teams. In collaboration with assigned Safety Scientists, the MSP ensures ... Formulates and drives the optimal safety strategy for assigned oncology programs in clinical ...

Showing results 21-40

Msp Program Manager information

See Massachusetts salary details

$42K

$117.4K

$171.5K

How much do msp program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for msp program manager in Massachusetts is $117,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,700.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are popular job titles related to Msp Program Manager jobs in Massachusetts? For Msp Program Manager jobs in Massachusetts, the most frequently searched job titles are:
What cities in Massachusetts are hiring for Msp Program Manager jobs? Cities in Massachusetts with the most Msp Program Manager job openings:
Infographic showing various Msp Program Manager job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $117,360 per year, or $56.4 per hour.

Full-time

Posted 13 days ago


Job description

The Massachusetts State Police, in a Department-wide initiative, as well as part of the EOPSS and Governor's Office endorsed reform committed by Colonel Noble, is seeking a Director for the MSP  Leadership Institute.

This position is a high-visibility, middle-level management role responsible for the strategic development, implementation, and oversight of a comprehensive, rank-based leadership development program serving approximately 2,500 sworn and civilian personnel.

The Director leads the establishment and sustainment of a modern Leadership Institute designed to enhance supervisory effectiveness, strengthen organizational culture, and support operational excellence across the Department.

Reporting directly to senior command staff, the incumbent exercises significant independent judgment in program design, policy development, resource management, and the ongoing evaluation of leadership needs and outcomes across the Department. The Director is supported by an Administrator who assists with the execution of all tasks related to the oversight, scheduling, and planning of leadership training and education.

Objectives for this position will include but are not limited to:

Strategic Planning & Policy Governance

         Formulate Strategy: Develop and implement a comprehensive leadership development strategy aligned with Department priorities and professional standards.

         Define Competencies: Establish and maintain a leadership competency framework aligned with organizational values and operational requirements.

         Establish Governance: Develop policies, procedures, and governance structures related to leadership development.

Curriculum Architecture & Program Design

         Design Training Ecosystem: Design and oversee rank-based leadership training programs from entry-level through executive leadership.

         Enforce Relevance and Equity: Ensure all programs are delivered in a manner that is consistent, equitable, and operationally relevant.

         Standardize Personnel Selection: Develop and maintain objective and transparent processes for the selection of personnel for leadership training opportunities.

         Instruct and develop course materials, consult on leadership challenges to integrate into future trainings

Instructional Leadership & Staff Administration

         Direct Operations: Provide strategic oversight of all Leadership Institute programs, curriculum, and instructional delivery.

         Manage Personnel: Supervise and coordinate staff, instructors, and subject matter experts involved in leadership training.

         Administer Digital Learning Platforms: Oversee administration of training programs delivered through the Department's Learning Management System (e.g., Moodle Workplace or equivalent).

Performance Metrics & Continuous Evaluation

         Analyze Data & Outcomes: Monitor and evaluate program effectiveness through data analysis, reporting, and stakeholder feedback.

         Mitigate Capability Gaps: Identify leadership capability gaps and recommend targeted training interventions.

         Brief Executive Leadership: Prepare reports and briefings for command staff on leadership development initiatives and outcomes.

Stakeholder Collaboration & Regulatory Compliance

         Engage Internal Partners: Collaborate with internal stakeholders, including command staff, training personnel, and administrative divisions.

         Ensure Regulatory Alignment: Ensure compliance with all applicable laws, regulations, accreditation standards, and Department policies.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.