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Msp Program Manager Jobs in Florida (NOW HIRING)

NinjaOne

Channel Sales Operations Manager

Tampa, FL · Hybrid

... program workflows, enterprise-channel readiness,RFP coordination,partner onboarding, and process ... Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ...

NinjaOne

Channel Sales Operations Manager

Tampa, FL · Hybrid

... program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process ... Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ...

NinjaOne

Channel Sales Operations Manager

Tampa, FL · Hybrid

... program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process ... Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Florida

Msp Program Manager information

See Florida salary details

$28.8K

$80.3K

$117.3K

How much do msp program manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for msp program manager in Florida is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $99,000.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are the most commonly searched types of Msp Program jobs in Florida? The most popular types of Msp Program jobs in Florida are:
What are popular job titles related to Msp Program Manager jobs in Florida? For Msp Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in Florida look for? The top searched job categories for Msp Program Manager jobs in Florida are:
What cities in Florida are hiring for Msp Program Manager jobs? Cities in Florida with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Florida as of June 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Inside Account Growth Manager

On Call Computer Solutions, LLC

Orlando, FL • On-site

Full-time

Posted 13 days ago

Job description

Role Overview

The Growth Manager owns the ongoing success, retention, and growth of a portfolio of managed services clients. This role serves as the primary relationship manager for assigned accounts, ensuring clients receive exceptional service while identifying opportunities to expand their use of managed IT, cybersecurity, cloud, compliance, and professional services.

As a trusted advisor, you will work closely with business owners, executives, and IT stakeholders to align technology and compliance initiatives with business objectives. You will proactively manage renewals, conduct Quarterly Business Reviews (QBRs), identify technology gaps, and recommend solutions that improve security, operational efficiency, and regulatory compliance.

This role operates at the intersection of account management, customer success, and consultative sales, with a focus on increasing recurring monthly revenue (MRR), customer retention, and long-term client value.

MSP-Focused ResponsibilitiesAccount Ownership & Client Success
  • Manage a portfolio of managed service clients with responsibility for retention, growth, and client satisfaction.
  • Serve as the primary point of contact for account-related matters and strategic planning.
  • Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps.
  • Build strong relationships with executive and operational stakeholders.
  • Identify and mitigate churn risks through proactive account management.
Revenue Growth & Expansion
  • Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts.
  • Identify, position, and close upsell and cross-sell opportunities including:
    • Managed IT Services
    • Cybersecurity Services
    • Compliance Programs (CMMC, NIST, DFARS)
    • Microsoft 365 Solutions
    • Cloud Services
    • Backup & Disaster Recovery
    • Professional Services Projects
  • Manage contract renewals and service agreement expansions.
  • Maintain a healthy sales pipeline within CRM and accurately forecast account opportunities.
Technology & Compliance Advisory
  • Act as a strategic advisor helping clients align technology investments with business and compliance objectives.
  • Translate technical recommendations into business outcomes and ROI.
  • Partner with Compliance and Service Delivery teams to identify remediation projects and ongoing managed service opportunities.
  • Help clients understand how cybersecurity and compliance initiatives support operational resilience and contract eligibility.
Cross-Functional Collaboration
  • Partner closely with Service Delivery, Compliance, Security, and Sales teams.
  • Ensure smooth onboarding, project transitions, and service adoption.
  • Advocate for client needs internally and provide market feedback on emerging opportunities.
Preferred Experience
  • 3+ years of MSP Account Management, Technology Sales, Customer Success, or B2B Account Management experience.
  • Experience managing recurring revenue accounts within an MSP, MSSP, SaaS, or technology services organization.
  • Familiarity with managed IT services, cybersecurity solutions, Microsoft 365, cloud technologies, and compliance frameworks.
  • Understanding of CMMC, NIST 800-171, DFARS, or regulated industry requirements preferred.
  • Proven success in account growth, renewals, and consultative selling.
Key Performance Indicators (KPIs)
  • Net Revenue Retention (NRR)
  • Monthly Recurring Revenue (MRR) Growth
  • Gross Revenue Retention (GRR)
  • Renewal Rate
  • Expansion Revenue
  • Average Revenue Per Account (ARPA)
  • Customer Satisfaction (CSAT)
  • Quarterly Business Review Completion Rate
  • Pipeline Coverage & Forecast Accuracy
Employment Type: FULL_TIME

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