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Msp Customer Service Jobs (NOW HIRING)

Unifi

Airport Customer Service Agent - MSP (PT)

Minneapolis, MN · On-site

$16.25 - $21.75/hr

General information Job Title Airport Customer Service Agent - MSP (PT) Date Wednesday, June 10, 2026 Entity Unifi Aviation, LLC State Minnesota City Minneapolis Base Pay Rate: $ 18.00 Full/Part Time ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment. Client Support & Service Desk ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment. Client Support & Service Desk ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment. Client Support & Service Desk ...

Red Cup IT Inc

MSP Service Desk Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team ... Manage customer communications for critical incidents and dissatisfied clients; handle complaints ...

CW IT SUPPORT INC

MSP Service Coordinator

Wilmington, NC · On-site

$39K/yr

MSP Service Coordinator Looking to join an incredible team in Eastern North Carolina that make a ... We are looking for resourceful, intentional, competent, detail oriented, and customer-focused ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level ... This role involves troubleshooting technical issues, maintaining customer satisfaction, and ...

Rural Health Enterprise LLP

MSP Supervisor

Shelton, CT · On-site

$100 - $125/hr

MSP Program Supervisor Department: Washington Healthcare Staffing Network Reports to: MSP Manager ... Promote/deliver excellent customer service to both internal and external customers (hospitals ...

The Rural Health Enterprise

MSP Supervisor

Shelton, WA · On-site

MSP Program Supervisor Department: WashingtonHealthcare Staffing Network Reports to: MSP Manager ... Promote/deliver excellent customer service to both internal and external customers (hospitals ...

Rural Health Enterprise LLP

MSP Supervisor

Shelton, WA · On-site

MSP Program Supervisor Department: Washington Healthcare Staffing Network Reports to: MSP Manager ... Promote/deliver excellent customer service to both internal and external customers (hospitals ...

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Msp Customer Service information

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How much do msp customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for msp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MSP Customer Service representative?

MSP Customer Service representatives are professionals who provide support and assistance to clients of Managed Service Providers (MSPs). They handle customer inquiries, resolve technical issues, and ensure that services such as IT support, network management, and cloud solutions are delivered effectively. Their goal is to maintain high customer satisfaction by addressing problems promptly and providing clear communication between the client and the MSP's technical teams.

What are the key skills and qualifications needed to thrive as an MSP Customer Service representative?

To thrive as an MSP Customer Service Representative, you need a strong background in IT support, troubleshooting, and customer relationship management, often supported by experience or certification in IT service management (such as CompTIA A+ or ITIL). Familiarity with ticketing systems, remote desktop software, and knowledge base tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely and accurate resolution of technical issues, leading to high customer satisfaction and retention.

What are the most common challenges faced by MSP Customer Service representatives and how can they be addressed?

MSP Customer Service representatives often face the challenge of balancing multiple client requests with varying levels of urgency and complexity. Effective time management and clear communication are essential to ensure that issues are prioritized appropriately and clients feel supported. Additionally, staying updated on evolving IT solutions and troubleshooting procedures helps resolve technical problems efficiently. Regular training and collaboration with technical teams also enhance problem-solving capabilities and job satisfaction.

What is the difference between Msp Customer Service vs Help Desk Technician?

AspectMsp Customer ServiceHelp Desk Technician
CredentialsCustomer service certifications, technical knowledge often preferredCompTIA A+, Network+ or similar certifications usually required
Work EnvironmentCall centers, client support centers, remote supportIT support desks, on-site or remote troubleshooting
Employer & IndustryManaged Service Providers, IT support companiesIT departments, service providers, tech companies
Search & Comparison IntentCustomer support roles in MSPs, client communicationTechnical troubleshooting, IT support tasks

While both roles involve supporting clients, Msp Customer Service focuses on client communication and service management within MSPs, whereas Help Desk Technicians handle technical troubleshooting and IT support tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

More about Msp Customer Service jobs

What states have the most Msp Customer Service jobs?

States with the most job openings for Msp Customer Service jobs include:

What are popular job titles related to Msp Customer Service jobs?

For Msp Customer Service jobs, the most frequently searched job titles are:

Msp Customer Service jobs near you
Infographic showing various Msp Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

NOC Support Technician- MSP Support - Tier 2 Tech

Knoxville, TN • On-site

RCN Technologies
See more jobs at RCN Technologiesexternal

Full-time

Re-posted 19 days ago

Job description


NOC Technician (Tier 1-2) - MSP Support
Early to Mid-Career Opportunity
Own the Customer Experience. Build Something That Matters.
Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before?
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets?
If so, we'd love to meet you.
RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.
We believe customers should be able to #ExpectMore from their technology provider-and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.
This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution-with priority on our Managed Services (MSP) customers.
Veterans are encouraged to apply.
Our Core Values
Enjoy the Journey
We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.
Embrace Development
We invest in continuous learning and long-term career growth.
Extreme Ownership
We take responsibility, follow through, and see problems through to resolution.
Stronger United
We succeed as a team through communication, trust, and collaboration.
Create Wow
We go beyond expectations to deliver exceptional experiences for customers and teammates.
What You'll Do
As a NOC Technician, you'll monitor customer environments, respond to issues, and own them through to resolution-supporting our full customer base.
  • Own onboarding, setup, and activation for MSP customers

  • Serve as a primary point of contact for customer issues and technical questions

  • Troubleshoot networking, connectivity, and device-related issues

  • Coordinate internal teams to ensure fast, accurate resolution

  • Monitor customer environments and proactively identify issues

  • Maintain documentation and system records

  • Collaborate with engineering, implementation, and customer teams

  • Continuously improve processes and customer experience

You are not just closing tickets-you are owning outcomes.
Who Thrives Here
We are looking for someone who:
  • Takes full ownership and follows through-owns the problem rather than assigning blame

  • Communicates clearly and confidently

Apply