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Msp Customer Service Jobs (NOW HIRING)

Acro Service Corporation

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Customer Service Specialist

Honolulu, HI · On-site

$33 - $33.99/hr

... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ... provides services across all verticals including technology, aerospace, energy, automotive ...

Acro Service Corporation

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Customer Service Specialist

Honolulu, HI · On-site

$32 - $34/hr

This role is ideal for someone who thrives in customer service, enjoys problem-solving, and wants ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

Nerdio

Senior Customer Advocacy Specialist

$90K - $110K/yr

We partner with Enterprises and Managed Service Providers all over the world to add value on top of ... Identify and develop relationships with customer advocates across enterprise and MSP segments ...

Acro Service Corporation

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Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

... customer service / support experience · Efficient researching / troubleshooting skills · ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

Verisk

MSP Compliance Advisor

Woburn, MA · On-site

$70K - $75K/yr

... customer service and communication skills, both verbal and written, with a track record of building strong relationships. • Excellent technical skills and a working knowledge of Microsoft Office ...

Next Step Systems

MSP Consultant

Centreville, VA · On-site

VPN, Terminal Services, and Citrix. - Maintain and documentation for hardware, applications, and ... and customer care. - Be able to match resources to technical issues and consult clients on ...

NinjaOne

Key Account Manager, MSP

Austin, TX · On-site +1

... and service excellence for their end customers. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize ...

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

... and service excellence for their end customers. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize ...

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Msp Customer Service information

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How much do msp customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for msp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by MSP Customer Service representatives and how can they be addressed?

MSP Customer Service representatives often face the challenge of balancing multiple client requests with varying levels of urgency and complexity. Effective time management and clear communication are essential to ensure that issues are prioritized appropriately and clients feel supported. Additionally, staying updated on evolving IT solutions and troubleshooting procedures helps resolve technical problems efficiently. Regular training and collaboration with technical teams also enhance problem-solving capabilities and job satisfaction.

What are MSP Customer Service representatives?

MSP Customer Service representatives are professionals who provide support and assistance to clients of Managed Service Providers (MSPs). They handle customer inquiries, resolve technical issues, and ensure that services such as IT support, network management, and cloud solutions are delivered effectively. Their goal is to maintain high customer satisfaction by addressing problems promptly and providing clear communication between the client and the MSP's technical teams.

What are MSP jobs?

MSP jobs refer to positions within Managed Service Providers, which deliver IT support and services to clients. These roles often involve troubleshooting, network management, and customer support, requiring technical skills and familiarity with tools like remote monitoring software. MSP jobs can include roles such as technician, support specialist, or account manager, typically requiring certifications like CompTIA or Microsoft certifications.

What does a customer service agent do at an airport?

An MSP customer service agent at an airport assists travelers with check-in, baggage handling, flight information, and resolving issues related to reservations or delays. They often use communication skills, customer service tools, and may need knowledge of airline policies and safety procedures to ensure a smooth passenger experience.

What is the difference between Msp Customer Service vs Help Desk Technician?

AspectMsp Customer ServiceHelp Desk Technician
CredentialsCustomer service certifications, technical knowledge often preferredCompTIA A+, Network+ or similar certifications usually required
Work EnvironmentCall centers, client support centers, remote supportIT support desks, on-site or remote troubleshooting
Employer & IndustryManaged Service Providers, IT support companiesIT departments, service providers, tech companies
Search & Comparison IntentCustomer support roles in MSPs, client communicationTechnical troubleshooting, IT support tasks

While both roles involve supporting clients, Msp Customer Service focuses on client communication and service management within MSPs, whereas Help Desk Technicians handle technical troubleshooting and IT support tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service, along with knowledge of medical terminology and familiarity with electronic health records (EHR) systems, can improve job prospects. Certification is not usually required but can enhance credibility and career advancement opportunities.

What is the highest paid position at an airport?

At airports, the highest paid positions are typically executive roles such as airport directors or chief executives, who oversee operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn salaries exceeding six figures annually.

What are the key skills and qualifications needed to thrive as an MSP Customer Service Representative, and why are they important?

To thrive as an MSP Customer Service Representative, you need a strong background in IT support, troubleshooting, and customer relationship management, often supported by experience or certification in IT service management (such as CompTIA A+ or ITIL). Familiarity with ticketing systems, remote desktop software, and knowledge base tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely and accurate resolution of technical issues, leading to high customer satisfaction and retention.
What states have the most Msp Customer Service jobs? States with the most job openings for Msp Customer Service jobs include:
Msp Customer Service jobs near you
MSP Service Desk Manager (Remote)

MSP Service Desk Manager (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 27 days ago

Job description

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing daytoday support operations, and ensuring consistent, highquality service delivery to all managed services clients. They own the service desk processes, metrics, and escalation paths to maintain SLA compliance and an excellent enduser experience.

Key Responsibilities
  • Lead, coach, and develop a team of Level 13 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
  • Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
  • Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
  • Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
  • Act as the primary escalation point for complex or highimpact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
  • Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive longterm customer satisfaction.
  • Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
  • Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
  • Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
  • Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
  • Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications
  • 35+ years of experience in an MSP or similar managed services environment, including prior handson service desk/support experience.
  • 2+ years in a leadership or supervisory role managing a technical support/service desk team.
  • Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
  • Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
  • Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and nontechnical stakeholders, including executives and end users.
  • Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Core Competencies
  • People leadership and coaching
  • Customer service and conflict resolution
  • Process design and continuous improvement
  • Incident and major incident management
  • Time management and prioritization in a highvolume MSP environment