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Msp Customer Service Jobs (NOW HIRING)

The HT Group

Customer Service Representative

Champaign, IL · On-site

$35K - $45K/yr

Answer incoming customer calls, emails, and service requests while delivering exceptional customer ... Experience in an IT, MSP, or technology environment is a plus. All qualified applicants may apply ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level ... This role involves troubleshooting technical issues, maintaining customer satisfaction, and ...

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

... customer service / support experience · Efficient researching / troubleshooting skills · ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

Acro Service Corporation

Be Seen First

Bilingual Customer Service (Portuguese)

Johnston, IA · On-site

$18.50 - $20.50/hr

Acro Service Corp is looking for a Customer Support Representative who has fluency in Portuguese ... MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 ...

Red Cup IT

MSP Service Desk Manager

Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and ... • Manage customer communications for critical incidents and dissatisfied clients; handle ...

Red Cup IT

MSP Service Desk & Support Specialist

... customer experience in a fast-paced environment. Responsibilities : • Respond to help desk ... MSP environment. Preferred : • Previous experience working for a Managed Service Provider is a ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

Our team believes great technical support starts with great customer service. We work hard to be ... The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for ...

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How much do msp customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for msp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MSP Customer Service representative?

MSP Customer Service representatives are professionals who provide support and assistance to clients of Managed Service Providers (MSPs). They handle customer inquiries, resolve technical issues, and ensure that services such as IT support, network management, and cloud solutions are delivered effectively. Their goal is to maintain high customer satisfaction by addressing problems promptly and providing clear communication between the client and the MSP's technical teams.

What are the key skills and qualifications needed to thrive as an MSP Customer Service representative?

To thrive as an MSP Customer Service Representative, you need a strong background in IT support, troubleshooting, and customer relationship management, often supported by experience or certification in IT service management (such as CompTIA A+ or ITIL). Familiarity with ticketing systems, remote desktop software, and knowledge base tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely and accurate resolution of technical issues, leading to high customer satisfaction and retention.

What are the most common challenges faced by MSP Customer Service representatives and how can they be addressed?

MSP Customer Service representatives often face the challenge of balancing multiple client requests with varying levels of urgency and complexity. Effective time management and clear communication are essential to ensure that issues are prioritized appropriately and clients feel supported. Additionally, staying updated on evolving IT solutions and troubleshooting procedures helps resolve technical problems efficiently. Regular training and collaboration with technical teams also enhance problem-solving capabilities and job satisfaction.

What is the difference between Msp Customer Service vs Help Desk Technician?

AspectMsp Customer ServiceHelp Desk Technician
CredentialsCustomer service certifications, technical knowledge often preferredCompTIA A+, Network+ or similar certifications usually required
Work EnvironmentCall centers, client support centers, remote supportIT support desks, on-site or remote troubleshooting
Employer & IndustryManaged Service Providers, IT support companiesIT departments, service providers, tech companies
Search & Comparison IntentCustomer support roles in MSPs, client communicationTechnical troubleshooting, IT support tasks

While both roles involve supporting clients, Msp Customer Service focuses on client communication and service management within MSPs, whereas Help Desk Technicians handle technical troubleshooting and IT support tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

More about Msp Customer Service jobs

What states have the most Msp Customer Service jobs?

States with the most job openings for Msp Customer Service jobs include:

What job categories do people searching Msp Customer Service jobs look for?

The top searched job categories for Msp Customer Service jobs are:

Msp Customer Service jobs near you
Infographic showing various Msp Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

The HT Group

Champaign, IL • On-site

$35K - $45K/yr

Other

Posted 15 days ago

Job description

  • Location: Champaign
  • Type: Direct Hire
  • Job #20464
  • Salary: $35,000 - $45,000 YEAR
The HT Group has an IT Services client in Rochester, MN looking for a Customer Service Representative who is organized, customer-focused, and detail-oriented to serve as the primary point of contact for clients while coordinating service requests, dispatching technicians, and providing administrative support to ensure efficient daily operations.
Responsibilities:
  • Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
  • Create, prioritize, and manage service tickets within the company's ticketing system.
  • Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
  • Maintain accurate customer records, perform data entry, and support administrative workflows.
  • Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.
Requirements:
  • Previous customer service, dispatching, administrative, or help desk experience.
  • Strong communication, organizational, and multitasking skills.
  • Proficiency with Microsoft Office and the ability to quickly learn CRM and ticketing systems.
  • Experience in an IT, MSP, or technology environment is a plus.
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com #HPIND

Apply