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Msp Customer Service Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk Manager

Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and ... • Manage customer communications for critical incidents and dissatisfied clients; handle ...

MSP - IT

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Level 3 Technician (MSP)

Houston, TX · On-site

$65K - $85K/yr

... customer service in a dynamic IT environment. Responsibilities: * Technical Support: Provide ... A minimum of 2 years MSP experience is required. A Bachelor's degree in IT, Computer Science, or a ...

Red Cup IT

MSP Service Desk & Support Specialist

... customer experience in a fast-paced environment. Responsibilities : • Respond to help desk ... MSP environment. Preferred : • Previous experience working for a Managed Service Provider is a ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

Requirements Must have * 4+ years in an MSP environment or equivalent experience in a relevant ... Customer-service and client-management experience. * Strong organizational, communication, and ...

IRONSCALES

MSP Partner Success Manager

We care about our customers and partners. Our team acts with intentionality, and our actions are ... Service Provider (MSP) partners, ensuring seamless onboarding, expansion, training, cross-sell ...

ASCENDING

Mortgage Customer Services Specialist

Richmond, VA · On-site

$16.75 - $22/hr

Collections or customer service experience (mortgage servicing preferred). * Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines. * Proficiency with the MSP ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

Requirements Must have * 4+ years in an MSP environment or equivalent experience in a relevant ... Customer-service and client-management experience. * Strong organizational, communication, and ...

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Msp Customer Service information

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How much do msp customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for msp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MSP Customer Service representative?

MSP Customer Service representatives are professionals who provide support and assistance to clients of Managed Service Providers (MSPs). They handle customer inquiries, resolve technical issues, and ensure that services such as IT support, network management, and cloud solutions are delivered effectively. Their goal is to maintain high customer satisfaction by addressing problems promptly and providing clear communication between the client and the MSP's technical teams.

What are the key skills and qualifications needed to thrive as an MSP Customer Service representative?

To thrive as an MSP Customer Service Representative, you need a strong background in IT support, troubleshooting, and customer relationship management, often supported by experience or certification in IT service management (such as CompTIA A+ or ITIL). Familiarity with ticketing systems, remote desktop software, and knowledge base tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely and accurate resolution of technical issues, leading to high customer satisfaction and retention.

What are the most common challenges faced by MSP Customer Service representatives and how can they be addressed?

MSP Customer Service representatives often face the challenge of balancing multiple client requests with varying levels of urgency and complexity. Effective time management and clear communication are essential to ensure that issues are prioritized appropriately and clients feel supported. Additionally, staying updated on evolving IT solutions and troubleshooting procedures helps resolve technical problems efficiently. Regular training and collaboration with technical teams also enhance problem-solving capabilities and job satisfaction.

What is the difference between Msp Customer Service vs Help Desk Technician?

AspectMsp Customer ServiceHelp Desk Technician
CredentialsCustomer service certifications, technical knowledge often preferredCompTIA A+, Network+ or similar certifications usually required
Work EnvironmentCall centers, client support centers, remote supportIT support desks, on-site or remote troubleshooting
Employer & IndustryManaged Service Providers, IT support companiesIT departments, service providers, tech companies
Search & Comparison IntentCustomer support roles in MSPs, client communicationTechnical troubleshooting, IT support tasks

While both roles involve supporting clients, Msp Customer Service focuses on client communication and service management within MSPs, whereas Help Desk Technicians handle technical troubleshooting and IT support tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

More about Msp Customer Service jobs

What states have the most Msp Customer Service jobs?

States with the most job openings for Msp Customer Service jobs include:

What are popular job titles related to Msp Customer Service jobs?

For Msp Customer Service jobs, the most frequently searched job titles are:

Msp Customer Service jobs near you
Infographic showing various Msp Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Systems Engineer - VeloCloud SD-WAN/SD-Branch (MSP/SP), USA Remote

Dallas, TX • On-site, Remote

Arista Networks
Network Security • 51 - 200 employees
Learn more about Arista Networksexternal

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Key responsibilities

  • Own, enable, and co-sell with MSP/SP partners by serving as the dedicated technical Systems Engineer for assigned accounts.

  • Help MSP/SP partners design, package, and take to market SD-WAN and SD-Branch managed services built on VeloCloud and Arista's portfolio.

  • Lead solution design, RFx responses, and Proof of Concepts to ensure architectures meet partner requirements and business objectives.

Job description

Company Description
*Qualified candidates for this role can be located anywhere in the USA.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You'll Work With
When you join Arista's VeloCloud Systems Engineering team, you become part of the group that pioneered cloud-delivered SD-WAN. Reporting to the Systems Engineering Manager, you will be assigned a named book of MSP/SP accounts and serve as the primary technical relationship owner across those partners.
You will engage directly across the full breadth of each MSP/SP organization-spanning product management, sales, marketing, operations, service assurance, and NOC teams. Your role is to help partners design, launch, grow, and operationalize SD-WAN and SD-Branch managed services built on Arista's portfolio.
Through close collaboration with Arista Product Management, Engineering, TAC, and Professional Services, you will serve as a trusted advisor as partners build next-generation networking services that drive measurable business growth for both their customers and Arista.
What You'll Do
We are seeking a collaborative, technically strong Systems Engineer to own, enable, and co-sell with our strategic MSP/SP partners.
  • Account Ownership: Serve as the dedicated technical SE for an assigned set of MSP/SP accounts, building deep and lasting relationships across technical, operational, and executive stakeholders within each partner organization.
  • Trusted Advisor - Service Design: Help MSP/SP partners create, package, and take to market differentiated SD-WAN and SD-Branch managed services built on VeloCloud and the broader Arista portfolio.
  • Cross-Functional Enablement: Develop and deliver tailored enablement programs across all MSP/SP teams-GTM (sales and marketing), operations, NOC/support, and product management-equipping each with the knowledge to position, sell, deliver, and support Arista-powered services.
  • Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This includes guiding use of VeloCloud REST APIs, log/metric export, and multi-tenant orchestration capabilities.
  • Co-Selling: Partner alongside MSP/SP sales teams in customer-facing opportunities-delivering technical presentations, solution demonstrations, and workshops to MSP customers and prospects to accelerate deal velocity and expand revenue.
  • Solution Architecture & PoC: Lead solution design, RFx technical responses, and Proof of Concepts (PoCs), ensuring proposed architectures align with partner technical requirements and their downstream customers' business objectives.
  • Portfolio Expansion: Collaborate with MSP/SP partners to co-develop managed services that leverage the broader Arista portfolio-including campus switching, wireless, and security-creating additional revenue streams beyond SD-WAN.
  • Product Feedback Loop: Serve as the voice of the MSP/SP channel into Arista Product Management and Engineering, providing structured feedback on features and enhancements required for managed service and multi-tenant use cases.
  • Industry Presence: Represent Arista at industry events, MSP-focused forums, partner-led customer events, and conferences.

Qualifications
  • BS/CS/CE degree or equivalent technical experience
  • 5+ years of experience in WAN, networking, or cloud services, with at least part of that time focused on Service Provider or Managed Service Provider environments.
  • Understanding ofrouting protocols (BGP, OSPF), WAN technologies, and SD-WAN.
  • Experience supporting pre-sales activities, including technical presentations, solution design, and PoCs.
  • Ability to establish long-lasting relationships and credibility with diverse stakeholders across MSP/SP organizations (from technical operations to product management and sales).
  • Excellent communication, listening, and presentation skills.
  • Prior experience working with or supporting MSP/SP organizations, with an understanding of their structure and operational processes is a plus.
  • Knowledge of Linux, hypervisors, cloud computing, and operational tools for logs, metrics, events, and alerting.
  • Familiarity with automation frameworks and scripting (REST APIs, Python, Ansible) is a plus
  • Understanding of Service Provider routing environments, including MPLS VPN and Segment Routing (SR).
  • Experience co-developing or enabling managed service offerings is a strong plus.
  • Network Industry Certification is a plus

Additional Information
Arista offers different pay ranges based on work location to provide consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only; in addition, certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

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