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Msp Customer Service Jobs (NOW HIRING)

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

... and service excellence for their end customers. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize ...

Acture Solutions Inc

MSP Systems Engineer

Manhattan, NY · On-site

$80K - $130K/yr

MSP Systems Engineer Location: Midtown Manhattan NYC Schedule: Mon-Fri 9a-6p Hybrid 1 day WFH ... customer service, and documentation skills. • Relevant Microsoft, Azure, or CompTIA ...

New

Acture Solutions Inc

MSP Systems Engineer

Manhattan, NY · On-site

$80K - $130K/yr

MSP Systems Engineer Location: Midtown Manhattan NYC Schedule: Mon-Fri 9a-6p Hybrid 1 day WFH ... customer service, and documentation skills. • Relevant Microsoft, Azure, or CompTIA ...

New

ASCENDING

Mortgage Customer Services Specialist

Richmond, VA · On-site

$16.75 - $22/hr

Collections or customer service experience (mortgage servicing preferred). * Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines. * Proficiency with the MSP ...

Trova Search

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $134K/yr

Excellent customer-service skills, sound judgment, and the ability to lead, mentor, and stay composed under pressure. Strongly Preferred • Operations or project management experience within an MSP ...

Aris Search

Field Technician MSP

Brooklyn, NY · Hybrid

Deliver excellent customer service while resolving technical issues efficiently * Communicate ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Pavion

MSP Technical Support

Altamonte Springs, FL

$45/hr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... A strong customer service mindset, attention to detail, and commitment to continuous learning are ...

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

... and service excellence for their end customers. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize ...

IntegraONE

Be Seen First

MSP Engineer

Allentown, PA · On-site

We pride ourselves on delivering exceptional customer service and innovative technology solutions ... Collaborate with MSP Team Lead and other team members to ensure timely resolution of client issues ...

TrovaSearch

MSP Sr. Engineer

Mandeville, LA · Remote

$94K - $128K/yr

Excellent customer-service skills, sound judgment, and the ability to lead, mentor, and stay composed under pressure. Strongly Preferred Operations or project management experience within an MSP or ...

Delaney Computer Services, Inc.

MSP Project Manager

Mahwah, NJ · On-site

$97K - $115K/yr

Delaney Computer Services, Inc. is seeking an experienced MSP Project Manager to lead client-facing ... of customer confidence. This role requires someone who can manage moving parts without losing ...

Aris Search

Field Technician MSP

Brooklyn, NY · Hybrid

Deliver excellent customer service while resolving technical issues efficiently * Communicate ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

Aris Search

Field Technician MSP

Brooklyn, NY · On-site

Deliver excellent customer service while resolving technical issues efficiently * Communicate ... Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

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How much do msp customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for msp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by MSP Customer Service representatives and how can they be addressed?

MSP Customer Service representatives often face the challenge of balancing multiple client requests with varying levels of urgency and complexity. Effective time management and clear communication are essential to ensure that issues are prioritized appropriately and clients feel supported. Additionally, staying updated on evolving IT solutions and troubleshooting procedures helps resolve technical problems efficiently. Regular training and collaboration with technical teams also enhance problem-solving capabilities and job satisfaction.

What are MSP Customer Service representatives?

MSP Customer Service representatives are professionals who provide support and assistance to clients of Managed Service Providers (MSPs). They handle customer inquiries, resolve technical issues, and ensure that services such as IT support, network management, and cloud solutions are delivered effectively. Their goal is to maintain high customer satisfaction by addressing problems promptly and providing clear communication between the client and the MSP's technical teams.

What are MSP jobs?

MSP jobs refer to positions within Managed Service Providers, which deliver IT support and services to clients. These roles often involve troubleshooting, network management, and customer support, requiring technical skills and familiarity with tools like remote monitoring software. MSP jobs can include roles such as technician, support specialist, or account manager, typically requiring certifications like CompTIA or Microsoft certifications.

What does a customer service agent do at an airport?

An MSP customer service agent at an airport assists travelers with check-in, baggage handling, flight information, and resolving issues related to reservations or delays. They often use communication skills, customer service tools, and may need knowledge of airline policies and safety procedures to ensure a smooth passenger experience.

What is the difference between Msp Customer Service vs Help Desk Technician?

AspectMsp Customer ServiceHelp Desk Technician
CredentialsCustomer service certifications, technical knowledge often preferredCompTIA A+, Network+ or similar certifications usually required
Work EnvironmentCall centers, client support centers, remote supportIT support desks, on-site or remote troubleshooting
Employer & IndustryManaged Service Providers, IT support companiesIT departments, service providers, tech companies
Search & Comparison IntentCustomer support roles in MSPs, client communicationTechnical troubleshooting, IT support tasks

While both roles involve supporting clients, Msp Customer Service focuses on client communication and service management within MSPs, whereas Help Desk Technicians handle technical troubleshooting and IT support tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service, along with knowledge of medical terminology and familiarity with electronic health records (EHR) systems, can improve job prospects. Certification is not usually required but can enhance credibility and career advancement opportunities.

What is the highest paid position at an airport?

At airports, the highest paid positions are typically executive roles such as airport directors or chief executives, who oversee operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn salaries exceeding six figures annually.

What are the key skills and qualifications needed to thrive as an MSP Customer Service Representative, and why are they important?

To thrive as an MSP Customer Service Representative, you need a strong background in IT support, troubleshooting, and customer relationship management, often supported by experience or certification in IT service management (such as CompTIA A+ or ITIL). Familiarity with ticketing systems, remote desktop software, and knowledge base tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively address client concerns and build trust. These skills ensure timely and accurate resolution of technical issues, leading to high customer satisfaction and retention.
What states have the most Msp Customer Service jobs? States with the most job openings for Msp Customer Service jobs include:
Msp Customer Service jobs near you
Mortgage Customer Services Specialist

Mortgage Customer Services Specialist

ASCENDING LLC

Richmond, VA

$16.75 - $22.25/hr

Other

Posted 12 days ago

Job description

Mortgage Customer Services Specialist
Richmond, VA (100% onsite)
Long-term Contract-to-hire
Schedule
  • 1st-16th of each month: 9:30 a.m. - 6:00 p.m.
  • 17th-end of month: 10:30 a.m. - 7:00 p.m.
Last two weekends of each month:
  • Work 3:00 p.m. - 7:00 p.m. on the preceding Wednesday
  • Work 9:00 a.m. - 1:00 p.m. on Saturday
Overview
Seeking a customer-focused specialist to collect payments on early-stage mortgage accounts (1-2 months past due), resolve issues, and set up repayment plans. This role also handles inbound loss mitigation calls and discusses available options with borrowers, ensuring accurate documentation in the MSP Servicing System and adherence to FHA/Client/Freddie Mac/VA/USDA default servicing guidelines.
Responsibilities
  • Make outbound and handle inbound calls to borrowers 30-60 days past due; collect payments and negotiate payment arrangements.
  • Take phone payments and set up structured repayment plans consistent with investor/insurer guidelines.
  • Handle inbound loss mitigation calls; explain options, gather information, and route/record as appropriate.
  • Assess borrower circumstances, identify root causes of delinquency, and work toward timely resolution.
  • Document all borrower interactions, promises to pay, and outcomes accurately in MSP.
  • Adhere to applicable servicing and default guidelines; follow internal policies and quality standards.
  • Meet performance metrics for right-party contacts, cure rates, and call quality while maintaining excellent customer service.
Knowledge and Skill Requirements
  • Collections or customer service experience (mortgage servicing preferred).
  • Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines.
  • Proficiency with the MSP Servicing System.
  • Strong communication, negotiation, and analytical skills.
  • Ability to manage priorities and maintain accuracy in a fast-paced, phone-intensive environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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