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Position Summary

The Manager Maintenance Operations Center (MOC) Planning reports into the Senior Manager MOC and is responsible for leading the Maintenance Operations Center Planning team in the real-time coordination and execution of aircraft maintenance planning activities, and business strategy to accomplish Tech Ops goals, objectives and key metrics. This role focuses on optimizing aircraft routing, protecting scheduled maintenance, and managing deferral strategies to support fleet reliability, regulatory compliance, and operational performance.

The Manager MOC Planning ensures effective integration between all MOC groups, Maintenance Planning groups and Network Planning, Line Maintenance, and System Operations to balance operational priorities with maintenance requirements. This includes oversight of aircraft swaps, ground time optimization, and maintenance deferral decisions within approved guidelines.

The role is responsible for driving team performance, developing key performance indicators (KPIs), and providing regular reporting on planning effectiveness and operational impact. The Manager must maintain visibility across all operational shifts, including nights and weekends, to ensure consistent execution and team alignment. FAA regulatory compliance is essential, ensuring no overfly activities of any maintenance tasks.

Essential Responsibilities

• Leads and manages the MOC Planning team in the execution of real-time maintenance planning activities with sufficient ground time for aircraft maintenance
• Directs teams on aircraft routing strategies including swaps, re-routes, and ground time adjustments to support maintenance requirements and operational performance
• Ensures protection of scheduled maintenance by aligning aircraft routing and operational plans with maintenance constraints (manpower, ground time, parts availability) to ensure compliance with the Continued Airworthiness Maintenance Program (CAMP), FAA regulations, and company policies
• Oversees the planning and prioritization of maintenance deferrals (MEL, CDL, NEF, and other approved deferrals) to balance the workload for compliance and safety requirements
• Coordinates closely with all MOC teams, Materials, Maintenance Planning, Line Maintenance, and System Operations to ensure alignment on aircraft status, routing decisions, and maintenance execution
• Supports OOS events through planning coordination, ensuring maintenance opportunities, swaps, and recovery options are evaluated and executed effectively
• Ensures accurate and timely execution of maintenance planning actions within the Maintenance Engineering (M&E) system
• Develops, implements, and maintains KPIs related to planning effectiveness, swap efficiency, maintenance protection, deferral usage, and operational performance. Prepares and delivers monthly KPI reporting to leadership, highlighting trends, risks, and opportunities for improvement
• Reviews, recommends, and implements technology and processes improvements for continuous improvement initiatives, including process mapping to improve operational efficiency
• Establishes, documents, and enforces standard work procedures for accountability on MOC Planning activities
• Manages team workload, staffing alignment, and shift coverage to support a 24/7 operation
• Strong leadership with a "How can I help" attitude, actively engaged across all shifts including nights and takes a significant role in coaching, development of direct reports and crewmembers to support engagement, growth, goal achievement and accountability  
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Five (5) years of experience with Technical Maintenance Operations, Operations Planning or Warehouse/Materials within the aviation industry
• Three (3) years of leadership experience
• Strong working knowledge of Part 121 Federal Aviation Regulations
• Experience in real-time operational environments
• Strong understanding of aircraft routing, maintenance scheduling, and deferral management
• Experience developing and reporting KPIs and performance metrics
• Strong analytical, decision-making, and problem-solving skills
• Excellent communication and coordination skills across multiple operational groups
• Proficiency with Microsoft Office Suite
• Available for occasional overnight travel (10%)
• Must be able to acquire and maintain a SIDA Badge
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience working in Maintenance Operations Control or Maintenance Control Center at a 121 airline
• Five (5) years leadership experience
• Experience with aircraft routing systems (e.g., TOPS) and maintenance systems (e.g., TRAX)
• FAA Airframe and Powerplant Certificate or equivalent aviation certification
• Experience with data analysis and reporting tools (Tableau, Power BI, etc.)
• Lean/Six Sigma or continuous improvement experience
• Strong understanding of operational performance metrics (OOS, D0, TDR, MEL rate)

Crewmember Expectations: 

• Regular attendance and punctuality
• Ability to work flexible hours, including nights and weekends as needed, to support a 24/7 operation
• Availability to respond to operational issues on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment within System Operations Center with frequent operational interaction

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.