Mobile Workforce Manager Jobs (NOW HIRING)

Position Summary:

The Technical Manager, Mobile Platform and Device Management is Sylvamo’s enterprise technical lead for mobile worker platforms, connected worker capabilities, and the device ecosystem that enables frontline manufacturing execution. The role defines and manages the technical strategy, architecture, integration, lifecycle, and governance for both software platforms and mobile devices used across maintenance, reliability, operations, inspections, and field execution.

This position evaluates, designs, deploys, and continuously improves the integrated mobile worker environment, including the core platform, applications, integrations, device standards, device provisioning, endpoint security, lifecycle refresh processes, and support model. As the primary technology authority, the role partners with Operations, Reliability, Engineering, IT, OT, Cybersecurity, Infrastructure, regional mill IT teams, and external providers to ensure solutions are scalable, secure, supportable, financially planned, and aligned with Sylvamo’s digital manufacturing roadmap.

Success requires strong expertise in industrial digital technologies, mobile workforce platforms, mobile device management, endpoint standards, asset management systems, operational technology environments, and enterprise system integration, with the ability to translate business needs into sustainable technical capabilities.

Key Responsibilities:

Technology Strategy & Architecture

• Define and maintain the enterprise Mobile Worker technology roadmap and architecture.
• Serve as the enterprise subject matter expert for connected worker, digital work execution, mobile inspection, digital procedures, and frontline workforce technologies.
• Define separate but connected roadmaps for the mobile platform, device standards, device lifecycle, and endpoint management capabilities.
• Partner with regional mill IT groups to define lifecycle refresh processes for mobile devices, accessories, endpoint tools, and supporting infrastructure.
• Establish technical standards, governance models, and integration approaches that ensure scalable deployment across manufacturing operations.
• Evaluate emerging technologies and industry trends related to industrial mobility, augmented worker solutions, AI-enabled work execution, wearable technologies, and connected worker platforms.
• Collaborate with Innovation to evaluate additional mobile hardware, ruggedized devices, peripherals, connectivity options, and device management tools required for safe and reliable use in mill environments.
• Develop technology investment recommendations, business cases, and capability roadmaps aligned to Digital Transformation objectives.
• Ensure alignment between Mobile Worker solutions and broader manufacturing technology ecosystems including APM, CMMS, historians, MES, Industrial Data Platforms, and analytics solutions.

Solution Design & System Integration

• Lead end-to-end technical solution design for Mobile Worker capabilities.
• Define integration requirements between Mobile Worker platforms and enterprise systems including SAP, EAM/CMMS, historians, IoT platforms, identity management systems, and analytics environments.
• Ensure data models, workflows, mobility standards, cybersecurity requirements, and system architectures support enterprise scalability.
• Partner with IT and OT teams to establish secure and sustainable infrastructure for Mobile Worker solutions.
• Partner with IT, OT, Infrastructure, and Cybersecurity teams to define device provisioning, identity access, endpoint protection, patching, monitoring, and support requirements.
• Drive technical decisions regarding platform configuration, customization, APIs, interoperability, and future-state architecture.
• Ensure platform workflows and mobile device capabilities work together to support offline access, field usability, scanning, notifications, safety requirements, and operational execution.

Platform, Device Ownership & Vendor Management

• Act as the technical owner for Mobile Worker technology platforms and associated vendor relationships.
• Own the technical lifecycle for approved mobile devices, including selection criteria, configuration standards, refresh planning, accessories, and retirement approach.
• Work with regional mill IT teams to translate device lifecycle standards into refresh schedules, replacement criteria, inventory planning, and mill-level budget inputs.
• Lead technology evaluations, vendor selection activities, proof-of-concepts, and technical due diligence.
• Influence vendor product roadmaps to meet Sylvamo operational requirements.
• Establish platform governance processes covering system enhancements, release management, testing, and lifecycle management.
• Establish device management governance covering enrollment, compliance, application deployment, access control, lost or damaged devices, and support escalation paths.
• Define governance for annual refresh planning, including device aging, warranty status, supportability, security compliance, funding needs, and regional budget alignment.
• Ensure vendor solutions comply with enterprise security, architecture, and operational standards.
• Coordinate with platform, hardware, telecom, infrastructure, and managed service providers to maintain an integrated and supportable mobile ecosystem.

Deployment & Capability Expansion

• Provide technical leadership during implementation and deployment activities, in partnership with program and project management resources.
• Plan device readiness for each deployment, including inventory, ordering, staging, enrollment, user assignment, site connectivity, and support coverage.
• Coordinate with mill IT and site leadership to include device refresh needs in deployment planning, annual budgeting cycles, and long-range technology roadmaps.
• Support mill teams in solution design, configuration decisions, and complex troubleshooting efforts.
• Identify opportunities to expand Mobile Worker capabilities through new use cases, technologies, and integrations. · Support mill teams in validating platform usability, device performance, connectivity, and support needs before and after go-live. · Develop reusable technical frameworks, templates, and standards that accelerate deployment and reduce implementation risk. · Drive continuous improvement of system functionality and user experience. · Capture feedback on platform workflows and device usability to improve frontline adoption, reliability, and standard work execution.

Operational Performance & Value Realization

• Define technical performance metrics including system reliability, platform utilization, integration health, mobile adoption, and user experience.
• Track device-related metrics such as inventory status, compliance, connectivity, incident trends, replacement needs, and support response performance.
• Monitor platform performance and identify opportunities for optimization.
• Partner with business stakeholders to quantify operational improvements enabled through Mobile Worker technologies.
• Establish processes for capability sustainment, technical support, and long-term platform evolution.
• Maintain sustainment routines for both the platform and device ecosystem, including release planning, device refresh cycles, issue management, and continuous improvement.
• Maintain visibility to lifecycle refresh forecasts, budget assumptions, and regional execution readiness to ensure device ecosystems remain current, secure, and operationally reliable.

Implementation Support & Technical Standards

• Establish and maintain technical standards, documentation, configuration guidance, and support routines for the mobile platform and device ecosystem.
• Ensure consistent configuration, data structures, and work process alignment across implementations.
• Provide technical input to budget planning, vendor estimates, resource needs, and lifecycle refresh assumptions in partnership with accountable business, IT, and program teams.
• Ensure consistency in implementation approaches, scalability of solutions, and reuse of best practices across mills.
• Support global and regional rollout planning by defining technical readiness requirements, site prerequisites, device readiness, and support considerations.

Change Management & Capability Building

• Partner with change management and training teams to develop adoption strategies, training programs, and user support models.
• Develop training, competency models, toolkits, and adoption strategies that support mill teams in using MW tools effectively.
• Serve as coach and advisor for facility users and leaders.
• Establish sustainment models, communities of practice, and peer learning networks across regions.
• Drive consistent communication and engagement at all organizational levels.

Required Skills & Knowledge:

• Bachelor’s degree in Engineering, Paper Science, Computer Science, Operations, or related field.
• 8+ years experience in manufacturing, maintenance & reliability, and/or industrial digital transformation roles.
• Strong technical leadership skills with experience supporting multi-site or enterprise technology deployments in partnership with program and project management teams.
• Understanding of OT/IT systems: historians, IoT sensors, maintenance management system (CMMS), manufacturing execution system (MES), and industrial networks.
• Experience with mobile device management, endpoint management, device provisioning, mobile application deployment, and support models for frontline or industrial users.
• Knowledge of ruggedized mobile devices, scanners, peripherals, wireless connectivity, identity access, cybersecurity, and device lifecycle practices in manufacturing environments.
• Experience partnering with regional or site IT teams on device lifecycle planning, refresh budgeting, inventory management, and sustainment processes.
• Excellent communication, stakeholder management, and organizational change leadership skills.
• Experience in pulp & paper, continuous process manufacturing, or other heavy industrial environments, preferred.
• Knowledge of data science concepts or experience with predictive analytics tools, preferred.
• Experience with cloud-based analytics platforms such as Azure or AWS, preferred.

Language Skills & Travel Requirements:

• Language: English required; Portuguese preferred; French preferred.
• This position requires travel to manufacturing sites across the enterprise, including the United States, Brazil, Sweden, and France, approximately 30% of the time.