Remote Salesforce Apprenticeship Jobs (NOW HIRING)

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

The Remote Support Specialist (RSS) apprentice is an entry-level role within the Intelligent Services team, supporting regional service delivery by providing remote HVAC and BAS support. This position plays a key role in enhancing building performance, delivering connected services, and supporting Account Engineers, Account Managers, and Local Technicians through highquality technical assistance and customer communication.

Responsibilities

Maintain a working understanding of HVAC systems and BAS controls, staying up to date on Trane Controls software/hardware updates.
Review service advisories and respond in alignment with regional service delivery expectations.
Accept, review, and action remotesupport service requests for regional customer sites.
Perform BAS remote inspections and prepare clear, comprehensive summary reports tailored to customer needs.
Complete connectedservices setup activities, including data mapping, tuning, point validation, and analytics configuration.
Participate in technical reviews with Optimization Engineers (OE) and Account Engineers (AE).
Contribute to strategic account reviews with the Intelligent Services team.
Maintain basic understanding of IT and networking concepts used to troubleshoot connectivity or system performance issues.
Identify energy conservation measures (ECMs), operational improvements, and optimization opportunities; document these as leads, recommendations, or quotes per established processes.
Act as a trusted advisor to customers by providing technical insights and consultative recommendations.
Use Salesforce daily for task management, documentation, and case handling.
Stay informed about Trane digital offerings and apply them to customer needs.
Complete all required documentation, including time entry, progress notes, and inspection summaries.
Use Trane Connect to manage workflows, organize issues, and support communication.
Provide timely communication and updates throughout the day on service requests, inspections, and customer interactions.
Demonstrate proficiency with Microsoft Outlook, Excel, and other Microsoft Office tools.
Serve as a primary customer-facing representative with professionalism and strong communication skills.
Maintain flexibility for overtime or weekend support as business needs require.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.