Job Summary
Midwest Fastener Corp. is looking for a professional to actively support the daily needs of Midwest Fastener Corp. customers, sales representatives, and regional managers.
Responsibilities and Duties
- Focus on the needs of our customers
- Answer all Midwest Fastener Corp. inquiries across multiple mediums
- Provide accurate responses to commonly asked questions
- Input both Midwest Fastener Corp. orders and returns as needed
- Process Midwest Fastener Corp. warehouse orders on a daily basis
- Manage daily tasks based on priority and customer satisfaction
- Identify situations that need to be addressed and fix them
- Consistently meet Customer Service phone monitoring standards
- Possess the ability to work effectively as a team member in support of Midwest Fastener Corp.
Qualifications
- Associate degree or equivalent from two-year college or technical school; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
- Must possess excellent verbal and written communication skills and a professional demeanor.
- Outstanding organizational and leadership skills
- Must be reliable, self-motivated, and proficient in customer service.
- Working knowledge of Microsoft and AS400
- Basic understanding of fasteners and other products we sell
- Bi-Lingual skills a plus
Where:
Kalamazoo Location
Hours:
8:30am-5:00pm
All qualified applicants will receive consideration for employment without regard to any characteristics or status protected by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.