Issue Resolution Specialist
Bethesda, MD ยท Hybrid
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Bethesda, MD ยท Hybrid
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Bethesda, MD ยท Hybrid
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Bethesda, MD ยท On-site
$19.25 - $25.25/hr
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Bethesda, MD ยท On-site
$19.25 - $25.25/hr
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Carlisle, PA ยท Hybrid
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Carlisle, PA ยท Hybrid
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Verify appointments and enter patient data into MHS Genesis. Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Manage the appointment ...
Verify appointments and enter patient data into MHS Genesis. Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Manage the appointment ...
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training.
$376K/yr
Maintain documentation in MHS Genesis and BAMC electronic anesthesia systems. * Fulfill on-call duties (average 2-4 per month, with 10-minute callback response). * Adhere to DoD, BAMC, and Joint ...
$376K/yr
Maintain documentation in MHS Genesis and BAMC electronic anesthesia systems. * Fulfill on-call duties (average 2-4 per month, with 10-minute callback response). * Adhere to DoD, BAMC, and Joint ...
Bethesda, MD ยท On-site
$21 - $23.42/hr
Medical Health System Genesis (MHS Genesis) * Defense Medical Human Resources System-internet (DMHRSi) * Provide administrative service support for various clinic customer service areas. * Support ...
New
Bethesda, MD ยท On-site
$21 - $23.42/hr
Medical Health System Genesis (MHS Genesis) * Defense Medical Human Resources System-internet (DMHRSi) * Provide administrative service support for various clinic customer service areas. * Support ...
New
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Quick apply
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Manage user permissions and access for the full portfolio of military medical databases and portals including MODS, MEDCHART, MEB Prep, MHS GENESIS, Quest Diagnostics, DOEHRS, AERO, IPPS-A, and ...
Manage user permissions and access for the full portfolio of military medical databases and portals including MODS, MEDCHART, MEB Prep, MHS GENESIS, Quest Diagnostics, DOEHRS, AERO, IPPS-A, and ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Receives and enters ROFR referrals in MHS-GENESIS from the MCSC's portal for assigned specialties/product lines. Adheres to the defined timelines for response established by MHS, IRMAC standard ...
Bremerton, WA ยท On-site
$19 - $24.50/hr
Be able to document additional intake questionnaires in MHS Genesis as needed. * Perform diagnostic procedures when ordered, such as starting IV access, obtaining blood glucose level, and EKG studies ...
Bremerton, WA ยท On-site
$19 - $24.50/hr
Be able to document additional intake questionnaires in MHS Genesis as needed. * Perform diagnostic procedures when ordered, such as starting IV access, obtaining blood glucose level, and EKG studies ...
San Antonio, TX ยท On-site
Use MHS GENESIS or other approved scheduling systems to register, book, modify, and cancel patient appointments. * Manage provider templates, ensuring accuracy at least 45 days in advance. * Notify ...
San Antonio, TX ยท On-site
Use MHS GENESIS or other approved scheduling systems to register, book, modify, and cancel patient appointments. * Manage provider templates, ensuring accuracy at least 45 days in advance. * Notify ...
NJ ยท On-site
$68/hr
Maintain accurate electronic documentation in MHS Genesis and ASIMS * Recognize and respond appropriately to emergency situations * Participate in quality improvement initiatives and medical ...
NJ ยท On-site
$68/hr
Maintain accurate electronic documentation in MHS Genesis and ASIMS * Recognize and respond appropriately to emergency situations * Participate in quality improvement initiatives and medical ...
Bethesda, MD ยท On-site
$16 - $21.25/hr
Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions ...
Bethesda, MD ยท On-site
$16 - $21.25/hr
Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions ...
$21.50/hr
Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions ...
$21.50/hr
Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions ...
Manage MHS GENESIS access and training requests for medical staff and assigned personnel; retrieve and distribute medical records to providers and case managers for service members treated at active ...
Manage MHS GENESIS access and training requests for medical staff and assigned personnel; retrieve and distribute medical records to providers and case managers for service members treated at active ...
Maintain accurate electronic documentation in MHS Genesis and ASIMS * Recognize and respond appropriately to emergency situations * Participate in quality improvement initiatives and medical ...
Maintain accurate electronic documentation in MHS Genesis and ASIMS * Recognize and respond appropriately to emergency situations * Participate in quality improvement initiatives and medical ...
Review referrals within the established guidelines from a market approach utilizing MHS-GENESIS, MCSC Portal and other EHR's or databases when needed. Develop, maintain and update referral review ...
Review referrals within the established guidelines from a market approach utilizing MHS-GENESIS, MCSC Portal and other EHR's or databases when needed. Develop, maintain and update referral review ...
$9.38 - $10.21
3% of jobs
$10.21 - $11.04
3% of jobs
$11.04 - $11.87
3% of jobs
$11.87 - $12.70
3% of jobs
$12.70 - $13.53
6% of jobs
$14.08 is the 25th percentile. Wages below this are outliers.
$13.53 - $14.36
9% of jobs
$14.36 - $15.19
18% of jobs
The median wage is $15.38 / hr.
$15.19 - $16.02
18% of jobs
$16.72 is the 75th percentile. Wages above this are outliers.
$16.02 - $16.85
14% of jobs
$16.85 - $17.68
11% of jobs
$17.68 - $18.51
11% of jobs
$9
$15
$18
An MHS Genesis job typically involves working with the Department of Defense's electronic health record (EHR) system, MHS GENESIS. These roles may include IT specialists, healthcare administrators, trainers, or support staff responsible for implementing, maintaining, and troubleshooting the system. Positions may require experience with health informatics, system integration, or military healthcare workflows. Many roles also involve training medical personnel on using the platform effectively.
To succeed in an MHS GENESIS role, you need a solid understanding of electronic health record (EHR) systems, preferably with healthcare IT or clinical informatics experience, and familiarity with Department of Defense healthcare workflows. Proficiency in using MHS GENESIS software, along with certifications such as CompTIA A+, Certified Health Informatics Systems Professional (CHISP), or EHR-specific credentials, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are important soft skills for supporting users and collaborating across clinical and IT teams. These competencies are essential to ensure smooth EHR adoption, optimize system functionality, and provide a seamless healthcare delivery experience for military personnel and their families.
Individuals working with MHS GENESIS often support the implementation, training, troubleshooting, and ongoing optimization of the EHR system within military healthcare environments. Daily tasks may include assisting clinical staff with technical issues, customizing workflows, participating in user training, updating system configurations, and collaborating with IT teams to resolve software problems. You may also be involved in data quality assurance, compliance monitoring, and providing feedback to system developers based on user needs. This role is highly collaborative and often requires adapting to new updates or requirements as the healthcare environment evolves.

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users.
Assists end users with following enterprise system configuration change request and service interruption reporting standard operating procedures. Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary. Co-facilitates, records, and publishes periodic MTF Informatics Steering Committee (ISC) meeting minutes.
Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., when appropriate. Maintains MTF EHR Communications email distribution list. Analyzes, organizes, and disseminates information associated with periodic EHR system upgrades and application changes
Ensures end users are kept informed on status of service interruptions impacting the EHR. Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF. Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities.
This includes assignment and coordination of end user MHS GENESIS required training. Attend informational meetings, conference calls and briefings regarding MHS Genesis roles and account related topics. Skills/Abilities US Citizen DoD Public Trust be able to obtain through our company (Pass background check) Able to interact and communicate at all levels Excellent interpersonal skills-verbal, written and spoken.
Proficient in Microsoft Office Suite (Word, Excel and, Outlook) Overseas Locations may have additional requirements to meet SOFA status Agreement conditions. Education and Experience: High School Diploma Required. Associates/Bachelors Degree preferred.
3 years experience as an Issue Resolution Specialist/Account Coordinator or similar Hui Huliau and its subsidiaries are participants of E-Verify. Hui Huliau and its subsidiaries are drug free workplaces. .
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Executive offices
51 - 200 Employees
HI, US
2011