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Mhs Genesis Jobs in Virginia (NOW HIRING)

Katmai

Medical Support Assistant

Portsmouth, VA · On-site

$38K - $50K/yr

Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis system tools. * Validate basic patient demographic information prior to booking appointment for patients and make ...

LinTech Global, Inc.

Be Seen First

System Administrators III

Fort Belvoir, VA · On-site

$90K - $100K/yr

Provide onsite support for testing, evaluation, and implementation of MHS GENESIS, PACS, and other clinical IT systems. * Diagnose, analyze, and recommend improvements for clinical IT workflows ...

French Consulting

Medical Assistant

Virginia Beach, VA · On-site

$16.75 - $21.50/hr

Use MHS Genesis, Care Point, and Secure Messaging to enter patient data, support population health metrics, and follow up with patients. * Schedule appointments, prepare patient correspondence, and ...

French Consulting

Medical Assistant

Virginia Beach, VA · On-site

$16.75 - $21.50/hr

Use MHS Genesis, Care Point, and Secure Messaging to enter patient data, support population health metrics, and follow up with patients. * Schedule appointments, prepare patient correspondence, and ...

Lukos

Health Systems Specialist (HSS)

Norfolk, VA · On-site

MHS Genesis and track and assist service members with completion of the Electronic Deployment Health Assessments (EDHAs) * Serve as the assistant liaison for activities such as; referrals ...

Lukos

Health Systems Specialist (HSS)

Norfolk, VA · On-site

MHS Genesis and track and assist service members with completion of the Electronic Deployment Health Assessments (EDHAs) * Serve as the assistant liaison for activities such as; referrals ...

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How much do mhs genesis jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for mhs genesis in Virginia is $15.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.83 per hour, depending on experience, location, and employer.

What is an MHS GENESIS?

An MHS Genesis job typically involves working with the Department of Defense's electronic health record (EHR) system, MHS GENESIS. These roles may include IT specialists, healthcare administrators, trainers, or support staff responsible for implementing, maintaining, and troubleshooting the system. Positions may require experience with health informatics, system integration, or military healthcare workflows. Many roles also involve training medical personnel on using the platform effectively.

What are the typical daily responsibilities for someone working with MHS GENESIS?

Individuals working with MHS GENESIS often support the implementation, training, troubleshooting, and ongoing optimization of the EHR system within military healthcare environments. Daily tasks may include assisting clinical staff with technical issues, customizing workflows, participating in user training, updating system configurations, and collaborating with IT teams to resolve software problems. You may also be involved in data quality assurance, compliance monitoring, and providing feedback to system developers based on user needs. This role is highly collaborative and often requires adapting to new updates or requirements as the healthcare environment evolves.

What are the key skills and qualifications needed to thrive in the MHS GENESIS position, and why are they important?

To succeed in an MHS GENESIS role, you need a solid understanding of electronic health record (EHR) systems, preferably with healthcare IT or clinical informatics experience, and familiarity with Department of Defense healthcare workflows. Proficiency in using MHS GENESIS software, along with certifications such as CompTIA A+, Certified Health Informatics Systems Professional (CHISP), or EHR-specific credentials, is highly valued. Strong problem-solving skills, attention to detail, and effective communication are important soft skills for supporting users and collaborating across clinical and IT teams. These competencies are essential to ensure smooth EHR adoption, optimize system functionality, and provide a seamless healthcare delivery experience for military personnel and their families.

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Mhs Genesis jobs near you
Infographic showing various Mhs Genesis job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,438 per year, or $15.1 per hour.

Medical Support Assistant

Katmai

Portsmouth, VA • On-site

$38K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

SUMMARY
Perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Make clinical appointments and coordinate appointments with other direct care facilities as required. Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
  • Maintain appointment schedules, including after hours and secure messaging services.
  • Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Register Patients not found in the computer system (newborns, etc.).
  • Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis system tools.
  • Validate basic patient demographic information prior to booking appointment for patients and make required updates to ensure booking to proper Primary Care Manager (PCM).
  • Contact patients to schedule, reschedule, and/or cancel appointments. Promote consult/referral specialty medical care -within the MTF or to civilian facilities.
  • Assist in preparation of patient notices for appointment reminders, no shows, or reschedule/cancellations.
  • Ensure delinquent and non-count appointments shall be resolved daily by end-of-day processing.
  • Ensure the Patients' booking clerks are familiar with the appointing system process order of precedence for an appointment search for PCM booking.
  • Document patient refusals with appropriate standard refusal codes.
  • Answer calls within five seconds with the goal of a one call resolution to the Patient's needs. Continually work to reduce call abandonment rates.
  • Provide proper instructions to patients calling after hours.
  • Gather all pertinent information from patients who request to be connected to an afterhours, Provider On-Call, before making the connection.
  • Manage secure messaging inboxes for each MTF and schedule appointments utilizing MHS Genesis. Once appointments are made, return a secure message to the patient notifying him/her of the appointment date, time, and any other pertinent instructions.
  • Clear and Legible Report (CLR) PAT will track all MTF generated initial specialty care and urgent care referrals that were deferred to the network until closure.
  • Capture the CLR as soon as a claim is discovered or requested by the referring provider.
  • Check applicable claims database(s), when CLRs are undocumented in-patient records and manage assigned CLRs to closure.
  • Notify referring provider of patient referral cancellations.
  • Enter assigned referrals in CHCS as "Deferred Results Received," and notify the referring provider of all closed CLRs.
  • Process all assigned CLRs placed in the e-FAX, or designated network folder by MTFs.
  • Maintain regular and punctual attendance.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
None.
Requirements
MINIMUM QUALIFICATIONS
  • High School Diploma or GED required.
  • At least six (6) months of experience in a customer service-related industry.
  • Must be proficient in writing and understanding English. Must be able to clearly speak English and be understood by patients and clinic staff.
  • Possess or complete Privacy Act and HIPAA, Data-Safeguarding, Anti-Terrorism, Interacting with Government Employees, MHS Genesis, appointment booking, and policy training in a trainer-to-trainer format.
  • Possess or complete TRICARE online training and have a solid understanding of the TRICARE online appointing and referral process.
  • Possess or complete MHS Genesis training.
  • Possess or complete training on the MHS Genesis function and the MHS Genesis appointing function.
  • Possess or complete training on the secure messaging platform and be capable of managing inbox volume.
  • Must be able to obtain clearance to access the work site located on a military installation and be granted a Common Access Card (CAC).
  • Must obtain and maintain any necessary security access and/or background checks (U.S. citizenship required).

DESIRED QUALIFICATIONS & SKILLS
  • Training and experience in medical office scheduling preferred.
  • General medical ethics, telephone etiquette, and written, verbal, and electronic communication skills, along with excellent interpersonal abilities.
  • Excellent customer service skills.
  • Operational computer skills with general working knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
  • Able to define problems and obtain solutions.

WORK SCHEDULE
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
None.
DRIVING REQUIREMENT
None.
WORK ENVIRONMENT
Work is primarily performed in a professional office setting, including the normal office equipment (e.g., computer, fax machines, copier) and with a wide variety of people in differing functions, personalities, and abilities.
PHYSICAL DEMANDS
Frequent sitting, standing, walking, or to be or remain in a position or state of inactivity. Occasional lifting of up to 30 lbs. It is Katmai's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Benefits
Compensation & Benefits:
  • Pay: $17.20/hr.
  • H&W: $4.93
  • Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.

Compliance:
To be considered for this position, all applicants must apply on the company website, https://apply.workable.com/katmai/
We are a VEVRAA Federal Contractor.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

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