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Metro Call Center Jobs (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet

Call Center Manager

Washington, DC

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... We help our neighbors in need and their furry friends here in the Portland OR metro, across the ...

State of Arizona

REMOTE Call Center Agent

Phoenix, AZ

$17 - $18/hr

Job Summary REMOTE Call Center Agent State of Arizona Full-time, Contract Remote | Phoenix, AZ ... Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in ...

Bath Planet

Call Center Representative

Holbrook, NY · On-site

$16.25 - $20.25/hr

Call Center Representative (Part-time to Full-time) Hourly plus bonus Location ... Hauppauge, NY(In-Office) Bath Planet of Metro New York is one of the fastest growing brands in the ...

Gateway Communications

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Call Center Representative

Portland, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... We help our neighbors in need and their furry friends here in the Portland OR metro, across the ...

Bath Planet

Call Center Representative

Holbrook, NY · On-site

$20/hr

Call Center Representative (Part-time to Full-time) Hourly plus bonus Location ... Hauppauge, NY(In-Office) Bath Planet of Metro New York is one of the fastest growing brands in the ...

Gateway Communications

Be Seen First

Call Center Representative

Vancouver, WA · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... We help our neighbors in need and their furry friends here in the Portland OR metro, across the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet

Call Center Manager

Washington, DC

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point ... Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of ...

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Metro Call Center information

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How much do metro call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for metro call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Metro Call Center?

A Metro Call Center job involves assisting customers with inquiries, issues, and services related to metro transit systems. Agents handle phone calls, provide route and fare information, resolve complaints, and assist with lost items or technical issues. Strong communication skills and knowledge of transit policies are essential. This role requires patience, problem-solving, and the ability to handle a high volume of calls efficiently.

What are the key skills and qualifications needed to thrive in the Metro Call Center position, and why are they important?

To thrive as a Metro Call Center representative, you need excellent verbal communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and ticketing systems is often required. Strong soft skills like patience, adaptability, and empathy help professionals handle high call volumes and diverse customer needs. These abilities are essential for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a fast-paced metropolitan environment.

What are the typical responsibilities of a Metro Call Center representative on a daily basis?

Metro Call Center representatives are primarily responsible for answering incoming calls, addressing customer inquiries, and resolving issues related to metropolitan services such as public transit or utilities. On a typical day, you may assist callers with information requests, process service complaints, log incidents in system databases, and escalate complex issues to specialized departments. Representatives often work as part of a team, collaborate with supervisors and other departments, and follow established protocols to ensure consistent service quality. The role requires balancing efficiency with thoroughness to support a high volume of diverse customers throughout the workday.

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What cities are hiring for Metro Call Center jobs?

Cities with the most Metro Call Center job openings:

What states have the most Metro Call Center jobs?

States with the most job openings for Metro Call Center jobs include:

What job categories do people searching Metro Call Center jobs look for?

The top searched job categories for Metro Call Center jobs are:

Metro Call Center jobs near you
Infographic showing various Metro Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Lead Call Center Operator

Mercy Medical Center

Baltimore, MD • On-site

$20.32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Provide high quality customer service on every call.

  • Schedule office appointments and procedures, and handle related documentation and communication.

  • Answer patient and physician inquiries, obtain full understanding of requests, and recommend workflow efficiencies to improve the patient experience.

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Lead Call Center Operator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
EDUCATION AND WORK EXPERIENCE
  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.

Min
USD $20.32/Hr.
Max
USD $33.53/Hr.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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