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Merchant Services Representative information

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$10

$17

$25

How much do merchant services representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for merchant services representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Services Representative, and why are they important?

To thrive as a Merchant Services Representative, you need strong customer service skills, knowledge of payment processing, and a background in finance or sales, often supported by a relevant degree or experience. Familiarity with point-of-sale (POS) systems, payment gateways, and CRM software is typically required. Standout representatives excel at communication, problem-solving, and building client relationships. These abilities are crucial for ensuring client satisfaction, resolving technical issues efficiently, and driving business growth in a competitive payments industry.

What are Merchant Services Representatives?

Merchant Services Representatives are professionals who assist businesses with payment processing solutions and related financial services. They help merchants set up accounts to accept credit card and electronic payments, provide customer support, and resolve issues related to transactions or equipment. These representatives often serve as the main point of contact between the merchant and the payment processing company, ensuring smooth and secure transactions. Their role includes onboarding new clients, troubleshooting technical problems, and advising on the best payment solutions for a business's needs.

How do Merchant Services Representatives typically collaborate with other departments to resolve client issues?

Merchant Services Representatives frequently work with teams such as technical support, risk management, and account management to address client concerns efficiently. When merchants encounter payment processing issues or need assistance with account changes, representatives coordinate with these departments to investigate and implement solutions. Effective communication and timely follow-up are key, as clients often rely on swift resolutions to maintain their business operations. This collaborative approach not only ensures client satisfaction but also provides valuable learning opportunities for representatives to expand their knowledge and skills.

What is the difference between Merchant Services Representative vs Customer Service Representative?

AspectMerchant Services RepresentativeCustomer Service Representative
CredentialsSales experience, knowledge of payment processing, certificationsCommunication skills, basic computer skills, customer service training
Work EnvironmentOffice, call centers, client meetingsCall centers, retail, office settings
Industry UsageFinancial services, payment processing companiesVarious industries including retail, telecom, healthcare
Primary FocusPromoting payment solutions, onboarding merchantsHandling customer inquiries, resolving issues

The main difference is that Merchant Services Representatives focus on selling and supporting payment processing solutions to merchants, while Customer Service Representatives handle general customer inquiries and support across various industries. Both roles require strong communication skills, but their specific responsibilities and industry focus differ.

More about Merchant Services Representative jobs
What cities are hiring for Merchant Services Representative jobs? Cities with the most Merchant Services Representative job openings:
What states have the most Merchant Services Representative jobs? States with the most job openings for Merchant Services Representative jobs include:
What job categories do people searching Merchant Services Representative jobs look for? The top searched job categories for Merchant Services Representative jobs are:
Merchant Services Representative jobs near you
Infographic showing various Merchant Services Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Merchant Services Representative

Merchant Services Representative

Corporate Tools

Post Falls, ID • On-site, Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Overview:
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage:
$18.50/hr
Benefits:
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar oh yeah

Responsibilities:
  • Placing outbound calls to clients for credit card processing consultations
  • Consult with merchants to ensure they have the most efficient and cost effective products for their needs
  • Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
  • Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
  • Provide superior customer service and relationship management as the department grows
  • Communicate professionally with clients via phone and email
  • Timely and professional follow up on pricing quotes.
  • Have fun building something great!
  • Help support other customer service groups as needed

Requirements:
  • Excellent attention to detail
  • Self motivated and quick learner
  • Excellent customer service with the ability to listen critically
  • Must have a strong work ethic and welcome coaching
  • Knowledge of computers and the ability to navigate systems to gather information
  • Strong verbal and written communication and problem solving and negotiation skills
  • Comfortable calling customers and speaking on the phone
  • Technical aptitude with the ability to learn how point of sale systems and credit card terminals work
  • Merchant services or banking experience helpful, but not required

Apply