Customer Sales Support Representative Department: Customer Service Immediate Supervisor: Customer Service Manager or Supervisor Status: Non-exempt Hourly Professional Position Purpose: Lead customer ...
Customer Sales Support Representative Department: Customer Service Immediate Supervisor: Customer Service Manager or Supervisor Status: Non-exempt Hourly Professional Position Purpose: Lead customer ...
Sales Support Representative
Rock Hill, SC · On-site
$16.50 - $22.75/hr
Job Type Full-time Description OUR CORE VALUES FAST - Respond quickly EASY - Don't complicate ... We are seeking a highly organized and customer-focused Sales Support Representative to provide ...
Sales Support Representative
Rock Hill, SC · On-site
$16.50 - $22.75/hr
Job Type Full-time Description OUR CORE VALUES FAST - Respond quickly EASY - Don't complicate ... We are seeking a highly organized and customer-focused Sales Support Representative to provide ...
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Full Time Customer Sales Representative
Allen, TX · On-site
$40K - $50K/yr
Full Time Customer Sales Representative Needed ASAP - APPLY NOW Evantage, Inc. Recognized as TOP ... Ongoing training, development and support for a career in sales, telecommunications, marketing ...
Quick apply
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Full Time Customer Sales Representative
Allen, TX · On-site
$40K - $50K/yr
Full Time Customer Sales Representative Needed ASAP - APPLY NOW Evantage, Inc. Recognized as TOP ... Ongoing training, development and support for a career in sales, telecommunications, marketing ...
Sales Support Representative
Lafayette, LA · On-site
$15.75 - $21.50/hr
Position Summary In need of a highly organized and detail-oriented Sales Support Representative for a growing bulk bag company to provide administrative and customer support to our Outside Sales Team.
Sales Support Representative
Lafayette, LA · On-site
$15.75 - $21.50/hr
Position Summary In need of a highly organized and detail-oriented Sales Support Representative for a growing bulk bag company to provide administrative and customer support to our Outside Sales Team.
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Customer Sales Rep - Full Time
Cascade, MI · On-site
$900 - $1.5K/wk
Hiring Now: Full-Time Customer Sales Reps Prosper Sales & Consulting is expanding fast, and we need energetic people to join our sales team today. What we offer: * Paid training * Fast-track ...
Quick apply
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Customer Sales Rep - Full Time
Cascade, MI · On-site
$900 - $1.5K/wk
Hiring Now: Full-Time Customer Sales Reps Prosper Sales & Consulting is expanding fast, and we need energetic people to join our sales team today. What we offer: * Paid training * Fast-track ...
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Customer Sales Rep - Full Time
Cascade, MI · On-site
$900 - $1.5K/wk
Hiring Now: Full-Time Customer Sales Reps Prosper Sales & Consulting is expanding fast, and we need energetic people to join our sales team today. What we offer: * Paid training * Fast-track ...
Quick apply
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Customer Sales Rep - Full Time
Cascade, MI · On-site
$900 - $1.5K/wk
Hiring Now: Full-Time Customer Sales Reps Prosper Sales & Consulting is expanding fast, and we need energetic people to join our sales team today. What we offer: * Paid training * Fast-track ...
Sales Support Representative
Chaska, MN · On-site
$24 - $26/hr
Monday - Friday, 8am - 5pm Join our team as a Sales Support Representative and become an essential ... This role offers the opportunity to build product knowledge, develop customer service and sales ...
Sales Support Representative
Chaska, MN · On-site
$24 - $26/hr
Monday - Friday, 8am - 5pm Join our team as a Sales Support Representative and become an essential ... This role offers the opportunity to build product knowledge, develop customer service and sales ...
Sales Support Representative
$19 - $26/hr
The Sales Support Representative at SRS Building Products supports the sales process by managing ... Respond to customer inquiries regarding products, pricing, delivery, and order status. * Accurately ...
Sales Support Representative
$19 - $26/hr
The Sales Support Representative at SRS Building Products supports the sales process by managing ... Respond to customer inquiries regarding products, pricing, delivery, and order status. * Accurately ...
Sales Support Representative
Alpharetta, GA · On-site
$18.50 - $25.50/hr
The Sales Support Representative at SRS Building Products supports the sales process by managing ... Respond to customer inquiries regarding products, pricing, delivery, and order status. * Accurately ...
Sales Support Representative
Alpharetta, GA · On-site
$18.50 - $25.50/hr
The Sales Support Representative at SRS Building Products supports the sales process by managing ... Respond to customer inquiries regarding products, pricing, delivery, and order status. * Accurately ...
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Sales Support Representative
Kennesaw, GA · On-site
$24 - $25/hr
Pharmaceutical Support Representative / Sales Support Representative II Location: Kennesaw, GA ... Experience with Salesforce, CRM systems, or ERP platforms is preferred. not mandatory. * Open to ...
New
Quick apply
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Sales Support Representative
Kennesaw, GA · On-site
$24 - $25/hr
Pharmaceutical Support Representative / Sales Support Representative II Location: Kennesaw, GA ... Experience with Salesforce, CRM systems, or ERP platforms is preferred. not mandatory. * Open to ...
New
... customers on an assigned route. The Sales Support Representative's primary duty is to fill in for ... the Account Sales Representative when needed and/or to supplement the Account Sales Representative ...
... customers on an assigned route. The Sales Support Representative's primary duty is to fill in for ... the Account Sales Representative when needed and/or to supplement the Account Sales Representative ...
... customers on an assigned route. The Sales Support Representative's primary duty is to fill in for ... the Account Sales Representative when needed and/or to supplement the Account Sales Representative ...
... customers on an assigned route. The Sales Support Representative's primary duty is to fill in for ... the Account Sales Representative when needed and/or to supplement the Account Sales Representative ...
Sales Support Representative
Grand Rapids, MI · On-site
$18.25 - $25/hr
Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...
Sales Support Representative
Grand Rapids, MI · On-site
$18.25 - $25/hr
Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...
Sales Support Representative
$18.25 - $25/hr
Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...
Sales Support Representative
$18.25 - $25/hr
Sales Support Representative Department: Client Services Position Summary: The Sales Support ... The role supports customer service, order management, CRM maintenance, opportunity management, and ...
Sales Support Representative
Austin, TX · On-site
$45K - $52K/yr
Sales Support Representative Company: Sock Club Location: Austin, TX (Hybrid: In-office Tuesday ... To be successful, you need: * 1+ years of experience in a customer-facing or team support role ...
Sales Support Representative
Austin, TX · On-site
$45K - $52K/yr
Sales Support Representative Company: Sock Club Location: Austin, TX (Hybrid: In-office Tuesday ... To be successful, you need: * 1+ years of experience in a customer-facing or team support role ...
Sales Support Representative
Atlanta, GA · On-site
$18.25 - $25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Representative
Atlanta, GA · On-site
$18.25 - $25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Rep
Columbus, GA · On-site
$17 - $23.25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Rep
Columbus, GA · On-site
$17 - $23.25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Rep
Atlanta, GA · On-site
$18.25 - $25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Rep
Atlanta, GA · On-site
$18.25 - $25/hr
The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...
Sales Support Representative
Austin, TX · On-site
$45K - $52K/yr
Sales Support Representative Company: Sock Club Location: Austin, TX (Hybrid: In-office Tuesday ... To be successful, you need: * 1+ years of experience in a customer-facing or team support role ...
Quick apply
Sales Support Representative
Austin, TX · On-site
$45K - $52K/yr
Sales Support Representative Company: Sock Club Location: Austin, TX (Hybrid: In-office Tuesday ... To be successful, you need: * 1+ years of experience in a customer-facing or team support role ...
Sales Support Representative
Peosta, IA · On-site
$16.50 - $22.50/hr
The Sales Support Representative plays a pivotal role in ensuring seamless communication and ... This role collaborates closely with Channel Sales Managers to maintain effective customer ...
Quick apply
Sales Support Representative
Peosta, IA · On-site
$16.50 - $22.50/hr
The Sales Support Representative plays a pivotal role in ensuring seamless communication and ... This role collaborates closely with Channel Sales Managers to maintain effective customer ...
Full Time Customer Sales Support Representative information
See salary details
$442.31 - $522.73
1% of jobs
$522.73 - $603.15
3% of jobs
$603.15 - $683.57
9% of jobs
$741.20 is the 25th percentile. Wages below this are outliers.
$683.57 - $763.99
16% of jobs
$763.99 - $844.41
20% of jobs
The median wage is $846.15 / hr.
$844.41 - $924.83
24% of jobs
$932.01 is the 75th percentile. Wages above this are outliers.
$924.83 - $1K
15% of jobs
$1K - $1.1K
5% of jobs
$1.1K - $1.2K
3% of jobs
$1.2K - $1.2K
2% of jobs
$1.2K - $1.3K
1% of jobs
$442
$869
$1.3K
How much do full time customer sales support representative jobs pay per week?
What is the difference between Full Time Customer Sales Support Representative vs Customer Service Associate?
| Aspect | Full Time Customer Sales Support Representative | Customer Service Associate |
|---|---|---|
| Primary Focus | Sales support and customer retention | Customer assistance and issue resolution |
| Work Environment | Call centers, retail, or office settings | Retail stores, call centers, or service desks |
| Required Skills | Sales techniques, communication, product knowledge | Communication, problem-solving, patience |
| Common Certifications | None typically required, but sales or customer service training | None typically required, but customer service training beneficial |
While both roles involve interacting with customers, the Full Time Customer Sales Support Representative primarily focuses on supporting sales efforts and maintaining customer relationships, often with a sales target. In contrast, the Customer Service Associate emphasizes resolving customer issues and providing assistance without a direct sales component. Both roles require strong communication skills and are commonly found in similar work environments, but their core responsibilities differ.

Full-time
This job post has expired today. Applications are no longer accepted.
Intertape Polymer Group rating
6.9
Based on 12 frontline employees who took The Breakroom Quiz
70th of 114 rated packaging manufacturers
Job description
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!
Position Description
Title: Customer Sales Support Representative
Department: Customer Service
Immediate Supervisor: Customer Service Manager or Supervisor
Status: Non-exempt Hourly Professional
Position Purpose: Lead customer contact for all aspects of daily order transactions Responsible for all aspects of daily order transactions between IPG's Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in Customer Service.
Principle Accountabilities
- Customer Order Management
- Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone.
- Process product orders, sample orders and literature requests as requested by the customer.
- Proactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments.
- Work with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information.
- Expedite orders and sample orders as needed, according to IPG policy and system.
- Offer substitutions where appropriate.
- Verify order entry accuracy utilizing checklist.
- Work with sales and operations to identify solutions to address operations and customer's needs.
- Proactively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD's on behalf of customers.
- Monitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken.
- Communicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer.
- Existing Customer Order Solicitation
- Responsible for building and maintaining relationships with customers by providing help/advice and potential solutions to existing customers.
- Actively implements our outbound call plan to existing customers to solicit orders.
- Weekly customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.
- Daily proactive communication with internal and external customers to monitor their satisfaction with regard to service and their individual, specific needs.
- Analyze customer's sales trends in conjunction with sales by utilizing WebFocus reporting as well as knowledge of ordering patterns.
- Proactively follow up with customers on sample orders. Determine if sample addressed customer's need or if another product would be a better solution. Solicit orders.
- Attend sales calls as required.
- Truck Fill Rates
- Solicit orders from customers to fill pool trucks.
- Proactively contact customers to get pool truck orders in day before pool truck cut-off.
- Review order cube and dollar value vs. our T&C's and proactively notify customers when orders do not meet our T&C's
- Complaint Processing and Follow Up
- Process claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.
- Utilize Footprints report to follow up with operations, claims processing and sales to close out claims.
- Resolves customer issues, involving manager as necessary.
- Provides follow up and corrective action on issues raised by the customer.
- Proactively communicates problems to department staff and keep management and key parties informed until resolved.
- Continuous Improvement
- Gain knowledge of IPG technical services, EDI, and encourage customer usage when applicable.
- Attend and complete in-house and/or professional training as required.
- Be familiar with the use of the AS400 and PC's. Understand the basic concepts of IPG's Operations and supply chain systems and how they manage the flow of material.
- Other Responsibilities
- Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.
- Provide excellent communication etiquette with active listening skills.
- Follow all company policies and procedures.
- Adhere to All Customer Service Core Values.
- Keep Customer master database updated.
- Ensure information in AS400 and sales automation are the same.
- Provides general support to the sales team.
- Perform other duties as required.
Essential Skills and Experience
- High School Diploma required; Associate's Degree in business or related field (preferred)
- 3-5 years Customer Service experience, or related field experience
- Knowledge of Packaging Industry a plus
- Experienced in Microsoft Office, specifically Excel and Word.
- AS400 Experience (preferred)
- Strong Math Skills
- Excellent communication etiquette with active listening skills.
- Must be personable, have a passion for people and providing excellent Customer Service.
- Must be detail orientated, results driven and conscientious.
- Ability to multi-task and work in fast paced environment.
- Must be a team player.
Why Choose IPG?
At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!
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