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Membership Services Jobs (NOW HIRING)

The Five Star

Membership Services Associate

Dallas, TX · On-site

We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key point of contact for our members, support educational and event operations, and assist with light ...

92nd Street Y

Membership Services Agent

Manhattan, NY

$45K/yr

The Membership Service Agent will provide a high level of customer care to the diverse patron base, as well as providing clerical and general office support, at the May Center. * Greet and record all ...

YMCA of the Pines

Membership Services Associate

Woodbury, NJ · On-site

$16 - $19/hr

  • Life

  • Retirement

This position is responsible for delivering exceptional customer service, supporting membership operations, and ensuring a safe, clean, and positive facility experience.This role helps drive member ...

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How much do membership services jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for membership services in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

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States with the most job openings for Membership Services jobs include:

Infographic showing various Membership Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,598 per year, or $21 per hour.

Membership Services Associate

YMCA of Southwest Florida

Bradenton, FL • On-site

$14 - $15/hr

Full-time

Re-posted 13 days ago

Job description

POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
  • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
  • Give membership and program information to walk in and phone customers.
  • High knowledge of program information at all times.
  • Conduct facility tours as needed

Answer telephones in a prompt courteous manner
  • Understand and able to use phone system.
  • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups
  • Member sign up and program registration all done correctly and in a speedy manner.
  • Enter receipt information correctly for membership and programs.
  • Be accountable for all money collected during your shift.
  • Prepare end of shift deposits and reports

Serve as Check-Point when needed
  • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other
  • Serve as liaison between members and program supervisors
  • Handle and solve member complaints
  • Make Coffee, Keep Member Lounge area tidy
  • Open and Close facility as appropriate for assigned shift
  • Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
  • Additional duties as assigned by supervisor

Requirements
QUALIFICATIONS:
  • Excellent verbal and communication skills
  • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
  • One to two years prior customer service experience
  • Professional appearance and behavior
  • Able to prioritize and meet deadlines
  • Able to maintain confidentiality
  • Positive attitude
  • Must be a self starter, with high energy and a positive attitude
  • Adhere to drug/alcohol/smoke free workplace policy
  • Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com

CERTIFICATIONS AND TRAINING REQUIREMENTS:
  • CPR and First Aid Certifications required
  • Completion of YMCA of the USA Child Abuse and Neglect class
  • Completion of the YMCA's Blood Borne Pathogens training
  • Staff Safety Requirements/Cleaning Protocols
  • Additional training classes as recommended by Supervisor

Salary Description
14.00 to 15.00 per hour

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