The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
Partner with the Director of Membership to plan and execute New and Prospective Member Receptions and Orientations. * Prepare new member materials and ensure smooth onboarding processes. * Conduct ...
Quick apply
Partner with the Director of Membership to plan and execute New and Prospective Member Receptions and Orientations. * Prepare new member materials and ensure smooth onboarding processes. * Conduct ...
The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other ...
Director, AI Enablement and Innovation
Indianapolis, IN · On-site
$129.50 - $186.10/hr
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their ...
New
Director, AI Enablement and Innovation
Indianapolis, IN · On-site
$129.50 - $186.10/hr
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their ...
New
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Membership Coordinator
Gary, IN · On-site
$17/hr
Apply today for Membership Coordinator! POSITION SUMMARY: This position supports the work of the Y ... Provides shift supervision while working 80% of time as direct service. * Assists in recruiting ...
Membership Coordinator
Gary, IN · On-site
$17/hr
Apply today for Membership Coordinator! POSITION SUMMARY: This position supports the work of the Y ... Provides shift supervision while working 80% of time as direct service. * Assists in recruiting ...
Membership Coordinator
Gary, IN · On-site
$17/hr
Apply today for Membership Coordinator! POSITION SUMMARY: This position supports the work of the Y ... Provides shift supervision while working 80% of time as direct service. * Assists in recruiting ...
Membership Coordinator
Gary, IN · On-site
$17/hr
Apply today for Membership Coordinator! POSITION SUMMARY: This position supports the work of the Y ... Provides shift supervision while working 80% of time as direct service. * Assists in recruiting ...
Welcome Center SE
Bloomington, IN · On-site
$11/hr
Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The ...
Quick apply
Welcome Center SE
Bloomington, IN · On-site
$11/hr
Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The ...
Welcome Center SE
Bloomington, IN · On-site
Welcome Center Staff Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and ...
Welcome Center SE
Bloomington, IN · On-site
Welcome Center Staff Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and ...
Welcome Center SE
Bloomington, IN · On-site
$11/hr
Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The ...
Welcome Center SE
Bloomington, IN · On-site
$11/hr
Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The ...
Playcenter Attendant
Fowler, IN · On-site
$12.75 - $16.50/hr
Report all equipment and maintenance needs to the membership director immediately. * Implement value add membership activities such as parents night out, climbing wall, archery, etc. * Maintain any ...
Playcenter Attendant
Fowler, IN · On-site
$12.75 - $16.50/hr
Report all equipment and maintenance needs to the membership director immediately. * Implement value add membership activities such as parents night out, climbing wall, archery, etc. * Maintain any ...
Membership Concierge
$15.50/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Membership Concierge
$15.50/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Membership Concierge II
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Membership Concierge II
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Membership Concierge II
Fishers, IN · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Membership Concierge II
Fishers, IN · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
We are seeking an energetic, polished Sales Director to drive growth across both our private membership base and our premier event spaces. This dual role requires a hospitality professional who can ...
We are seeking an energetic, polished Sales Director to drive growth across both our private membership base and our premier event spaces. This dual role requires a hospitality professional who can ...
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...
Director of Division II Governance and Member Services Programs and Initiatives
Indianapolis, IN · On-site
Oversee the development, training and performance of the Division II GMS membership team ... Serve as the director providing oversight for DII GMS's education efforts and initiatives. These ...
Director of Division II Governance and Member Services Programs and Initiatives
Indianapolis, IN · On-site
Oversee the development, training and performance of the Division II GMS membership team ... Serve as the director providing oversight for DII GMS's education efforts and initiatives. These ...
Associate Executive Director
Indianapolis, IN · On-site
$65K - $75K/yr
Join our team The Associate Executive Director is responsible for ongoing center operations, including program development and management, membership development, and supervision of Program Directors.
Associate Executive Director
Indianapolis, IN · On-site
$65K - $75K/yr
Join our team The Associate Executive Director is responsible for ongoing center operations, including program development and management, membership development, and supervision of Program Directors.
Associate Executive Director
Westfield, IN · On-site
$62K - $72K/yr
The Associate Executive Director is responsible for ongoing center operations, including program development and management, membership development, and supervision of Program Directors. The ...
Associate Executive Director
Westfield, IN · On-site
$62K - $72K/yr
The Associate Executive Director is responsible for ongoing center operations, including program development and management, membership development, and supervision of Program Directors. The ...
Membership Director information
See Indiana salary details
$27.6K - $35K
7% of jobs
$39.2K is the 25th percentile. Wages below this are outliers.
$35K - $42.4K
33% of jobs
The median wage is $45.2K / yr.
$42.4K - $49.8K
28% of jobs
$53.8K is the 75th percentile. Wages above this are outliers.
$49.8K - $57.2K
14% of jobs
$57.2K - $64.6K
5% of jobs
$64.6K - $72K
4% of jobs
$72K - $79.4K
3% of jobs
$79.4K - $86.8K
1% of jobs
$86.8K - $94.2K
1% of jobs
$94.2K - $101.6K
2% of jobs
$101.6K - $109K
1% of jobs
$27.6K
$53.9K
$109K
How much do membership director jobs pay per year?
As of Aug 5, 2026, the average yearly pay for membership director in Indiana is $53,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $58,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a membership director, and why are they important?
To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.
What is the difference between Membership Director vs Membership Coordinator?
| Aspect | Membership Director | Membership Coordinator |
|---|---|---|
| Responsibilities | Oversees membership strategies, manages teams, develops retention programs | Assists with member onboarding, processes memberships, supports outreach efforts |
| Required Credentials | Typically bachelor's degree, experience in membership management | Often high school diploma or associate degree, entry-level experience |
| Work Environment | Leadership role, strategic planning, management meetings | Administrative support, member interaction, event coordination |
| Industry Usage | Used in associations, clubs, nonprofits | Common in similar organizations, often as support staff |
The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.
How does a membership director typically collaborate with marketing and events teams to drive member engagement?
A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.
What does a membership director do?
A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.
What does a membership director do?
A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.
More about Membership Director jobs
What are the most commonly searched types of Membership jobs in Indiana? The most popular types of Membership jobs in Indiana are:
What are popular job titles related to Membership Director jobs in Indiana? For Membership Director jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Membership Director jobs in Indiana look for? The top searched job categories for Membership Director jobs in Indiana are:
What cities in Indiana are hiring for Membership Director jobs? Cities in Indiana with the most Membership Director job openings:
Other
Medical, Retirement, PTO
Re-posted 18 days ago
Job description
About Columbia Club
Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.
Position Overview
The Member Experience Manager is responsible for enhancing member engagement and satisfaction through thoughtful programming, personalized service, and creative initiatives. Combining concierge-style service with event programming, this role ensures that members feel valued, connected, and inspired to participate in the life of the Club.
The purpose of this position is to orient new members, assist them in navigating their membership privileges, and actively engage them in the life of the Club to encourage satisfaction and retention. The Member Experience Manager owns the Member Operations processes, assists the Director of Membership with service processes, and works collaboratively with the Event Coordinator and other colleagues on engagement and retention strategies for both new and existing members.
Essential Functions & Responsibilities
Partner with the Director of Membership to plan and execute New and Prospective Member Receptions and Orientations.
Prepare new member materials and ensure smooth onboarding processes.
Conduct onboarding outreach:
o 30 days: Call new members for follow-up and to promote engagement.
o 60 days: Partner with the Membership Committee (Ambassador Program) to connect with new members, answer questions, and provide invitations to events.
o 90 days: Review spend and member interest reports, contact members, and provide recommendations for engagement and retention.
Serve as liaison for "Clubs within the Club" (CVA, Harrison Society, Columbia Business Network, Divine Dames, Book Club, etc.).
Set up entertainment and logistics for Club events, including centerpieces, crafts, favors, and decor.
Manage all Club event reservations through NorthStar and oversee registration during events.
Oversee/plan all Club events.
Provide personalized recognition by calling members for birthdays, anniversaries, promotions, and life events.
Fulfill special member requests (desserts, flowers, balloons, cakes, wine, etc.).
Partner with department heads on overnight and dining reservations, ensuring special occasions are acknowledged.
Review survey feedback, follow up with members, and track re-engagement and retention efforts.
Report survey and engagement data to leadership.
Attend Membership Committee meetings, management meetings, and staff meetings as required.
Collaborate with the Event Coordinator on programming and event planning.
Complete other assignments as directed by the Membership Director.
Qualifications
3-5 years of experience in hospitality, event planning, or member relations.
Excellent interpersonal and member service skills, with a warm and professional presence.
Strong creativity and innovation in event/programming development.
Highly organized, detail-oriented, and able to manage multiple priorities.
Proficiency in Microsoft Word, Excel, PowerPoint, and related software. Experience with NorthStar or Club Essential software is a plus.
Excellent written and verbal communication skills.
Ability to work 100% on-site (non-remote) with a flexible schedule, including evenings and weekends as needed.
Compensation & Benefits
We offer competitive hourly rates and outstanding benefits, including health insurance (available after 60 days), 401K (with a 4% match after six months), paid time off (PTO), parking, educational opportunities, the potential for career advancement, and a positive work environment centered around teamwork, professionalism, learning, and excellence.
Overtime and Job Requirements
Must be available and willing to work a flexible schedule.
Must be available to work some weekends and holidays.
Overtime is required on an as-needed basis.
About Columbia Club
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
51 - 200 Employees
Headquarters location
Indianapolis, IN, US
Year founded
1889