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Membership Director Jobs in Indiana (NOW HIRING)

Life Time

Membership Concierge II

Bloomington, IN · On-site

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account ... Grow your skills and build your professional network through self-directed progression of our ...

YMCA

Director Of Sports

Avon, IN · On-site

$43K - $53K/yr

The Director of Sports will be responsible for the development and administration of the department ... Free Household YMCA of Greater Indianapolis Membership Paid Time Off and Sick Time Insurance 20 ...

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Membership Director information

See Indiana salary details

$27.6K

$53.9K

$109K

How much do membership director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for membership director in Indiana is $53,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $58,000.00 per year, depending on experience, location, and employer.

What does a membership director do?

A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.

What does a membership director do?

A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.

What are the key skills and qualifications needed to thrive as a membership director, and why are they important?

To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.

How does a membership director typically collaborate with marketing and events teams to drive member engagement?

A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.

What is the difference between Membership Director vs Membership Coordinator?

AspectMembership DirectorMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with member onboarding, processes memberships, supports outreach efforts
Required CredentialsTypically bachelor's degree, experience in membership managementOften high school diploma or associate degree, entry-level experience
Work EnvironmentLeadership role, strategic planning, management meetingsAdministrative support, member interaction, event coordination
Industry UsageUsed in associations, clubs, nonprofitsCommon in similar organizations, often as support staff

The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.

More about Membership Director jobs

What are the most commonly searched types of Membership jobs in Indiana?

The most popular types of Membership jobs in Indiana are:

What are popular job titles related to Membership Director jobs in Indiana?

For Membership Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Membership Director jobs in Indiana look for?

The top searched job categories for Membership Director jobs in Indiana are:

What cities in Indiana are hiring for Membership Director jobs?

Cities in Indiana with the most Membership Director job openings:

Membership Director jobs near you
Infographic showing various Membership Director job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,938 per year, or $25.9 per hour.

Membership Concierge II

Life Time

Bloomington, IN • On-site

$15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Life Time rating

6.5

Company rating: 6.5 out of 10

Based on 392 frontline employees who took The Breakroom Quiz

24th of 63 rated gym and leisure clubs

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions.
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

  • High School graduate or equivalent

Years of Experience:

  • Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Preferred Requirements

  • Bachelor's Degree in Hospitality
PayThis is an hourly position with wages starting at $15.50 and pays up to $18.50, based on experience and qualifications.Benefits

All team members receive the following benefits while working for Life Time:

  • A fully subsidized membership

  • Discounts on Life Time products and services

  • 401(k) retirement savings plan with company discretionary match (21 years of age and older)

  • Training and professional development

  • Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

  • Medical, dental, vision, and prescription drug coverage

  • Short term and long term disability insurance

  • Life insurance

  • Pre-tax flexible spending and dependent care plans

  • Parental leave and adoption assistance

  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

  • Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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