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Medical Office Associate Jobs in Springfield, IL

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Medical Office Associate information

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$11

$19

$27

How much do medical office associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for medical office associate in Springfield, IL is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.68 per hour, depending on experience, location, and employer.

What is a medical office associate?

Medical Office Associates are administrative professionals who support the daily operations of healthcare facilities, such as clinics, hospitals, and private practices. Their duties often include scheduling appointments, managing patient records, handling billing and insurance paperwork, and providing customer service to patients. They play a crucial role in ensuring the office runs smoothly and efficiently, allowing medical staff to focus on patient care. Strong organizational, communication, and computer skills are essential for this role.

What are the key skills and qualifications needed to thrive as a medical office associate?

To thrive as a Medical Office Associate, you need strong organizational abilities, attention to detail, and a basic understanding of medical terminology, often supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and billing/coding procedures is typically required. Excellent interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment help you stand out in this role. These skills and qualities are crucial for ensuring efficient office operations, accurate patient records, and a positive experience for both patients and healthcare staff.

What are some common challenges medical office associates face in managing patient flow and appointments?

Medical Office Associates often encounter challenges such as handling high patient volumes, managing last-minute scheduling changes, and ensuring timely communication between patients and healthcare providers. They need to prioritize tasks efficiently, remain calm under pressure, and utilize electronic health record systems accurately to avoid scheduling conflicts. Strong organizational skills and teamwork are essential, as Medical Office Associates regularly collaborate with nurses, physicians, and administrative staff to maintain a smooth workflow and positive patient experience.

What is the difference between Medical Office Associate vs Medical Receptionist?

AspectMedical Office AssociateMedical Receptionist
CredentialsHigh school diploma; certification often preferredHigh school diploma; certification less common
Work EnvironmentClinics, outpatient facilities, medical officesFront desk of medical offices, hospitals, clinics
Job ResponsibilitiesPatient check-in, scheduling, data entry, insurance verificationGreeting patients, answering calls, scheduling appointments

Medical Office Associates and Medical Receptionists both work in healthcare settings, handling patient interactions and administrative tasks. However, Medical Office Associates often have broader responsibilities, including data management and insurance processing, while Medical Receptionists primarily focus on front-desk duties like greeting patients and scheduling. Both roles require excellent communication skills and familiarity with medical office procedures, making them essential for smooth clinic operations.

What are the most commonly searched types of Medical Office jobs in Springfield, IL?

The most popular types of Medical Office jobs in Springfield, IL are:

What are popular job titles related to Medical Office Associate jobs in Springfield, IL?

For Medical Office Associate jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Medical Office Associate jobs in Springfield, IL look for?

The top searched job categories for Medical Office Associate jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Medical Office Associate jobs?

Cities near Springfield, IL with the most Medical Office Associate job openings:

Medical Office Associate jobs near you
Infographic showing various Medical Office Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,011 per year, or $19.2 per hour.

Customer Service Associate I Bilingual

Springfield, IL • On-site

Intermountain Health
See more jobs at Intermountain Healthexternal

$19.29 - $25.61/hr

Other

This job post has expired today. Applications are no longer accepted.

Intermountain Health rating

7.2

Company rating: 7.2 out of 10

Based on 852 frontline employees who took The Breakroom Quiz

Job description

Fully Remote

Peaks Regional Office

Full time

R182736

Job Description:

A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia and Washington. Colorado for remote caregivers' whose assigned Intermountain facility or service area is not based in Colorado.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Schedule Monday - Friday 8:30am - 5:00pm Mountain Time

Essential Functions

  • Provides coverage for all patients and others for incoming calls and inquiries.

  • Utilizes various computer systems to resolve patient billing questions and document interactions.

  • Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.

  • Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.

  • Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.

  • Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Skills

  • Communication

  • Customer Service

  • Adaptability

  • Organizational skills

  • Microsoft Office

  • Negotiation

  • Problem solving

  • Conflict resolution

  • Healthcare Billing

Qualifications

Required:

  • Demonstrated experience in customer service, collections or a call center environment.

  • Demonstrates knowledge of excellent customer service behaviors.

  • Demonstrates basic computer skills

Customer Service Associate Bilingual pay range 19.29 - 25.61

Qualifications

Required:

  • Demonstrated experience in customer service, collections or a call center environment.

  • Bilingual certification through Alta Language Testing.

  • Demonstrates basic computer skills

  • Demonstrates knowledge of excellent customer service behaviors.

Preferred:

  • Two (2) Years of experience in customer service, collections or call center environment

  • Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Physical Requirements

  • Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

  • Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

  • May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.

  • For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $25.61

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!

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