As a medical administrative assistant, your primary responsibilities are scheduling patient appointments and handling paperwork. Your job duties include filing patient records, submitting insurance and billing paperwork, and arranging laboratory services or follow-up care. Your work requires a significant amount of interpersonal interactions, so strong communication skills are a must. You may also serve as the receptionist for a medical office, checking in patients, processing copay payments, and answering phone calls. You need to maintain a professional appearance and provide a positive customer service experience to patients and their families.