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Medicaid Customer Service Jobs (NOW HIRING)

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Customer Service Representative

North Haven, CT · On-site

$16 - $21.75/hr

Customer Service Representative The Customer Service Representative is responsible for supporting ... Must have ability to research and resolve issues related to Medicaid program and service ...

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Customer Service Representative

Harrisburg, PA · On-site

$15.75 - $21.50/hr

Must have ability to effectively communicate with team members and external customers Must have ability to research and resolve issues related to Medicaid program and service eligibility Preferred ...

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Medicaid Customer Service information

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How much do medicaid customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for medicaid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicaid Customer Service?

A Medicaid Customer Service job involves assisting Medicaid recipients, providers, and the general public with inquiries about benefits, eligibility, claims, and program guidelines. Representatives typically handle phone calls, emails, or chat inquiries to resolve issues, provide accurate information, and guide individuals through Medicaid processes. The role requires strong communication skills, knowledge of Medicaid policies, and the ability to handle sensitive information with confidentiality and empathy.

What are the typical daily responsibilities of a Medicaid Customer Service representative?

As a Medicaid Customer Service representative, your daily tasks will include answering inbound calls from Medicaid members, assisting with benefits inquiries, explaining program eligibility, and helping resolve claim issues. You may also update member records, document interactions using CRM software, and escalate complex concerns to higher-level support or case managers as needed. Collaboration with team members, healthcare providers, and state agencies is common, so clear and professional communication is essential. This role offers the opportunity to make a real difference in members' lives by guiding them through their healthcare options and ensuring they receive the coverage and support they need.

What are the key skills and qualifications needed to thrive in the Medicaid Customer Service position, and why are they important?

To excel as a Medicaid Customer Service representative, you need strong communication skills, attention to detail, and a good understanding of Medicaid policies and procedures, often paired with a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, call center phone systems, and eligibility screening tools is typically required. Patience, empathy, and problem-solving abilities are standout soft skills for managing diverse customer situations. These competencies are crucial for providing accurate information, resolving concerns efficiently, and supporting vulnerable populations in navigating their healthcare benefits.

How to become a Medicaid Customer Service eligibility specialist?

To become a Medicaid Customer Service eligibility specialist, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or social services. Some positions may require knowledge of Medicaid policies and the use of case management or customer support software. Certification or training in Medicaid programs can enhance job prospects.

How to become a Medicaid customer service representative?

To become a Medicaid customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or healthcare systems. Some positions may require familiarity with Medicaid policies and the use of customer management software, and on-the-job training is often provided.
More about Medicaid Customer Service jobs

What cities are hiring for Medicaid Customer Service jobs?

Cities with the most Medicaid Customer Service job openings:

What are the most commonly searched types of Medicaid Customer Service jobs?

The most popular types of Medicaid Customer Service jobs are:

What states have the most Medicaid Customer Service jobs?

States with the most job openings for Medicaid Customer Service jobs include:

What job categories do people searching Medicaid Customer Service jobs look for?

The top searched job categories for Medicaid Customer Service jobs are:

Medicaid Customer Service jobs near you
Infographic showing various Medicaid Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Medicaid Call Center - Coordinator 1

The University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 21 days ago

Job description

Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
Medicaid Project Management Operations
Job Summary
Job Description
  • Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD).
  • Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.
  • Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers.
  • Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc.
  • May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.
  • Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed.
  • Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.
  • Helps identify any other resources needed by a member and assisting the member with access or contact information to same.
  • Participates in outreach efforts and emergency preparedness or response activities as directed.
  • Other tasks as assigned.

QUALIFICATIONS
REQUIRED:
  • Bachelor's Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:
  • Advanced degree.
  • Minimum 1 year professional experience with customer service and/or call centers.
  • Minimum 1 year professional experience with Medicaid programs, policy, and procedures.
  • Minimum 1 year professional experience with LaMEDS.
  • Relevant industry certifications.

SALARY: 45-55k
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

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