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Marketplace Operations Manager Jobs (NOW HIRING)

Staples, Inc.

Assoc Manager Marketplace

Framingham, MA · On-site +1

Associate Manager, Marketplace (Digital Commerce & Pricing) Work Model: Onsite, Framingham, MA ... Experience with product listings, digital merchandising, or marketplace operations. * Strong ...

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Marketplace Operations Manager information

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$31K

$63.5K

$118.5K

How much do marketplace operations manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for marketplace operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Manager, and why are they important?

To thrive as a Marketplace Operations Manager, you need strong analytical skills, experience in operations management, and a background in business or supply chain, often supported by a relevant degree. Familiarity with marketplace platforms, order management systems, and analytics tools like Excel or SQL is typically required. Excellent problem-solving, communication, and leadership skills set top performers apart in this role. These competencies are crucial for optimizing processes, ensuring seamless transactions, and driving the overall success of the marketplace.

What are some common challenges Marketplace Operations Managers face when balancing the needs of buyers and sellers?

Marketplace Operations Managers often encounter the challenge of ensuring a seamless experience for both buyers and sellers, whose interests may sometimes conflict. They must address issues such as order disputes, pricing discrepancies, and fulfillment delays while maintaining trust and satisfaction on both sides. Effective communication, strong problem-solving skills, and data-driven decision-making are essential to balance these needs and keep the marketplace running smoothly. Collaboration with customer support, product, and analytics teams is also key to identifying pain points and implementing scalable solutions.

What is a Marketplace Operations Manager?

A Marketplace Operations Manager is responsible for overseeing the daily operations and performance of an online marketplace, ensuring smooth transactions between buyers and sellers. They manage processes like onboarding sellers, monitoring product listings, resolving disputes, and optimizing customer satisfaction. Their role often involves analyzing data to improve marketplace efficiency, coordinating with cross-functional teams, and implementing strategies to drive growth. This position is vital in maintaining the integrity and success of the marketplace platform.

What is the difference between Marketplace Operations Manager vs Marketplace Analyst?

AspectMarketplace Operations ManagerMarketplace Analyst
ResponsibilitiesOversees platform performance, manages seller relationships, and ensures smooth operationsAnalyzes marketplace data, identifies trends, and provides insights for optimization
Required SkillsOperational management, communication, problem-solvingData analysis, reporting, analytical skills
Work EnvironmentCross-functional teams, vendor interactions, strategic planningData-driven environment, reporting tools, market research
Common UsageUsed by companies managing online marketplaces to oversee daily operationsUsed by analysts to interpret marketplace data and inform decisions

The Marketplace Operations Manager focuses on managing the overall platform performance and seller relationships, ensuring smooth daily operations. In contrast, the Marketplace Analyst concentrates on analyzing data to identify trends and opportunities for optimization. Both roles require analytical skills, but their core functions differ in scope and focus.

More about Marketplace Operations Manager jobs
What cities are hiring for Marketplace Operations Manager jobs? Cities with the most Marketplace Operations Manager job openings:
What are the most commonly searched types of Marketplace Operations jobs? The most popular types of Marketplace Operations jobs are:
What states have the most Marketplace Operations Manager jobs? States with the most job openings for Marketplace Operations Manager jobs include:
What job categories do people searching Marketplace Operations Manager jobs look for? The top searched job categories for Marketplace Operations Manager jobs are:
Marketplace Operations Manager jobs near you
Infographic showing various Marketplace Operations Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Manager, Operations -- Cross-Marketplace Programs

Manager, Operations -- Cross-Marketplace Programs

Walmart

Gravette, AR • On-site

$70K - $130K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,024 frontline employees who took The Breakroom Quiz

24th of 39 rated national retailers

Job description

Position Summary... What you'll do...Position Summary 
Walmart Marketplace is scaling its global operating model to drive a seamless, unified, and consistent support experience regardless of where sellers come from, which marketplace they sell in, or how they do business with us.  
The Manager, Operations — Cross-Marketplace Programs will help build the operating mechanisms that support this consistency at scale. This role sits within Walmart’s Marketplace Global Ops Integration team and represents the support and risk operating perspective across business, product, operations, BPO, shared services, and in-market teams. The role is responsible for keeping marketplace programs operationally healthy, coordinating support inputs for marketplace expansion and operating model changes, and ensuring issues, dependencies, and operational requirements are visible and acted on. 
This is an operations role for someone who is resourceful, self-driven, comfortable with ambiguity, and able to build structure across teams by influencing cross-functional and global stakeholders. The ideal candidate has strong program management discipline, operational judgment, and high growth potential. 
What You’ll Do 
  • Manage operating rhythms for cross-marketplace support and risk programs, including recurring business reviews, program health reporting, KPI tracking, issue follow-up, and executive-ready updates. 
  • Act as liaison across Seller Support, Risk, Product, CRM, Change Management, Process Improvement, BPO, Service Recovery, Shared Services, and in-market POCs to enable marketplace programs and operating model changes. 
  • Represent Global Ops in marketplace expansion, support centralization, and seller experience discussions, ensuring support and risk requirements are included in program planning and execution. 
  • Coordinate operational readiness for marketplace support and risk operations across Canada, Mexico, Chile, and future expansion markets. 
  • Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps. 
  • Build repeatable mechanisms that help the organization identify and solve for common seller friction points across marketplaces. 

What You’ll Bring 
  • Strong operations or program management experience in a complex, cross-functional environment. 
  • Ability to create structure in ambiguity and move work forward through clear owners, timelines, dependencies, and follow-ups. 
  • Strong written and verbal communication skills, including the ability to simplify complex operational topics for leadership and cross-functional partners. 
  • Experience working across support, risk, marketplace, service recovery, or seller experience operations. 
  • Strong analytical judgment and comfort using data to identify trends, measure program health, and escalate issues. 
  • Ability to influence without authority and operate effectively across matrixed teams. 
  • High ownership, resourcefulness, and willingness to solve problems hands-on. 
  • Ability to balance strategic context with operational execution. 

Preferred Qualifications 
  • Experience in Marketplace, eCommerce, Seller Support, Risk Operations, Trust & Safety, Service Recovery, Product Operations, or global operations. 
  • Experience working with BPO partners, CRM or case-management tooling, operational reporting, or support readiness. 
  • Experience supporting marketplace expansion, support centralization, operating-model transitions, or cross-functional business launches. 
  • Familiarity with marketplace seller experience, global operations, in-market teams, and cross-functional stakeholder management. 
  • Bilingual preferred: English plus Spanish, Mandarin, and/or French.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates Masters: Economics Project Management - Project Management Professional - CertificationPrimary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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